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Missing message text in Outlook 2013 RRS feed

  • Question

  • I just installed Microsoft Office 2013. Everything installed nicely and seem to function properly. However, when I use Outlook as my e-mail I have a problem with the text being dropped in the message field. Not all e-mails are missing the text. Can you suggest how to go about troubleshooting his problem. 
    Sunday, August 18, 2013 5:45 PM

Answers

  • Hi,

    According to your description, you could try the following steps:

    1. Please test in outlook safe mode(click run and type “outlook.exe /safe) to check the result.

    If it is normal in this situation, disable add-ins(File->Options-> Add-ins…).

    2. Temporarily turn off antivirus software to check the result.

    3. Try recreate a new outlook profile and resetup your mail account to check the result:

    http://support.microsoft.com/kb/829918

    Feel free to let me know the result.

    Regards

    Steve Fan
    TechNet Community Support

    • Edited by Steve Fan Monday, August 19, 2013 11:20 AM
    • Proposed as answer by Steve Fan Friday, August 23, 2013 1:28 AM
    • Marked as answer by Tony Chen CHN Thursday, August 29, 2013 3:20 AM
    Monday, August 19, 2013 10:54 AM

All replies

  • Hi,

    According to your description, you could try the following steps:

    1. Please test in outlook safe mode(click run and type “outlook.exe /safe) to check the result.

    If it is normal in this situation, disable add-ins(File->Options-> Add-ins…).

    2. Temporarily turn off antivirus software to check the result.

    3. Try recreate a new outlook profile and resetup your mail account to check the result:

    http://support.microsoft.com/kb/829918

    Feel free to let me know the result.

    Regards

    Steve Fan
    TechNet Community Support

    • Edited by Steve Fan Monday, August 19, 2013 11:20 AM
    • Proposed as answer by Steve Fan Friday, August 23, 2013 1:28 AM
    • Marked as answer by Tony Chen CHN Thursday, August 29, 2013 3:20 AM
    Monday, August 19, 2013 10:54 AM
  • Hello,

    same Problem here. Recreate the Profile - you gotta be kidding.

    Hansjörg


    HJ

    Tuesday, January 21, 2014 12:38 PM