Problems with sign in RRS feed

  • Question

  • Hello

    I cannot enter into my account and i am receiving the following message.
    We didn't receive a response. Please try again.    
            Sorry, we're having trouble with verifying your account. Please try again with a different verification option.    

    View details 

    SessionId: 4f222c53-0b11-445f-bc09-2515939cf473

    CorrelationId: b98fd02d-861e-484d-be83-8b07a762f31d

    Timestamp: 2017-10-19T06:17:48.119Z

    Can we please receive it the soonest possible 'cause i have deadlines?

    Thank you.



    Thursday, October 19, 2017 6:24 AM

All replies

  • Hi Dimitrios,

    Could you please tell me which version of your Microsoft authenticator app? Android or iOS?

    Have you try to re-install and re-add this account, does that work for you?

    By the way, have you try to use different verification option, it works or not?

    Best regards,


    Please remember to mark the replies as answers if they help.
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    Friday, October 20, 2017 2:08 AM