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Lync Desktop Sharing: Mouse JUMPS / SNAPS to top left of screen for multi / dual monitor RRS feed

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    SITUATION: Running Lync 2010 with dual screen (laptop and Epson projector) and doing a desktop share on 2nd monitor for a Powerpoint presentation. The PPT is shared full screen in presentation mode on 2nd monitor.

    ISSUE: RANDOMLY the mouse pointer JUMPS to the top left corner of the 2nd monitor shared screen. This is even when I sit still and do nothing. This is after my mouse clicks OUTSIDE of the presentation from full screen mode on my first monitor.

    QUESTION: How do I fix this?

    Monday, January 27, 2014 11:17 PM

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    Hi,

    Did the issue also happen when sharing a full screen PPT on the 2<sup>nd</sup> monitor without Lync?

    Please try to update to the latest version for Lync server 2010 and Lync client 2010 on Microsoft Website in the link below and test again:

    http://technet.microsoft.com/en-us/lync/dn146015

    Best Regards,

    Eason Huang

    Eason Huang
    TechNet Community Support

    • Marked as answer by Lisa.zheng Sunday, February 9, 2014 7:09 AM
    • Unmarked as answer by unique.1 Wednesday, February 19, 2014 12:10 AM
    Tuesday, January 28, 2014 6:29 AM
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    Hi,

    Check the settings such as Presentation (Slideshow), Screensaver, Sleep Mode etc..., on your Epson Projector configuration.

    • Marked as answer by Lisa.zheng Sunday, February 9, 2014 7:10 AM
    • Unmarked as answer by unique.1 Wednesday, February 19, 2014 12:10 AM
    Tuesday, January 28, 2014 11:26 AM
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    Hi Baasky,

    I'm not sure this is the answer, what should i be looking for in the settings?... Could you please be more specific?

    Wednesday, February 19, 2014 12:11 AM
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    Hi Eason,

    I don't believe it's the 2nd monitor thing, it's only when Lync is also sharing...

    I dont have access to the Lync Server or Client program at the global level, this is for our corporation.

    -Chris

    Wednesday, February 19, 2014 12:53 AM