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Notes from: (IVR Workflow) IVR information RRS feed

  • Question

  • I wonder if it is possible to remove the ugly IVR information from the user when i use an audio question?

    I am thinking about the
    Question: <speak version="1.0" xmlns="....
    <audio src="file://anincrediblelongpathwithGUIDandeverything...puh....wav" /> </speak>
    Answer:1

    I think it's enough that it says IVR Information: Answer:1

    When i use an text answer it looks clean and i can live with that.
    Example:
    IVR Information:
    Question: What number do you wanna press?
    Answer: 1
    Wednesday, September 28, 2011 1:06 PM

Answers

  • +1 on this one.

     


    Best Regards // Tommy Clarke - Please follow me @ Blog
    and Twitter
    • Proposed as answer by Sean_Xiao Friday, September 30, 2011 6:37 AM
    • Marked as answer by Sean_Xiao Thursday, October 6, 2011 8:19 AM
    Wednesday, September 28, 2011 1:17 PM

All replies

  • +1 on this one.

     


    Best Regards // Tommy Clarke - Please follow me @ Blog
    and Twitter
    • Proposed as answer by Sean_Xiao Friday, September 30, 2011 6:37 AM
    • Marked as answer by Sean_Xiao Thursday, October 6, 2011 8:19 AM
    Wednesday, September 28, 2011 1:17 PM
  • Same problem, dud you ever find a fix?
    Thursday, November 8, 2012 8:17 AM
  • Hey. That text was still there the last time I tried. Actually what we are using now is an 3rd part Attendant system which is called Competella. A lot of extra functionalities for the queues. Maybe the response group service in Lync 2013 is upgraded. Have not been able to test it yet.
    Friday, November 9, 2012 7:41 AM
  • MS confirms "is not a bug, its a feature".

    Have submitted a request for design change.

    Having users read SSML code is almost like asking them to surf webpages reading HTML instead of the rendered page.

    Thursday, November 15, 2012 8:28 PM