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The trust relationship between the primary domain and the trusted domain failed RRS feed

  • Question

  • Hi All,

    While adding a user in a SSAS database, I am getting the below error:

    " The trust relationship between the primary domain and the trusted domain failed."

    It doesn't allow me to add a new user.

    Please help me to get rid of this error.


    Sudipta Ghosh Tata Consultancy Services

    Wednesday, February 13, 2013 1:22 PM

Answers

  • Hi,

    This could be because the Indexer Server failed when crawling the content from a trusted domain based on the error message: “The trust relationship between the primary domain and the trusted domain failed”,

    There are 3 possible causes for your issue:

    1. The trust relationship between primary domain was broken.
    2. The firewall blocked the connections used for establish trust relationship.
    3. Configuration caches was corrupted.

    For number 1, please verify the trust (http://technet.microsoft.com/en-us/library/cc737447.aspx) and try to recreate the trust (http://technet.microsoft.com/en-us/library/cc758857.aspx)

    For number 2, please follow the steps:

    1. If possible, temporarily stop the firewall in both servers to verify whether this is the cause of the issue.
    2. If this the cause of the issue, Open ports 1025 and 1026 used to RPC session for SharePoint. see KB899148 (http://support.microsoft.com/kb/899148) for more information.
    3. If open ports 1025 and 1026 cannot resolve the issue, please use Network Monitor tool to do further troubleshooting.

    For number 3, please follow the steps to refresh the configuration cache.

    1. Open Start > Run and type %allusersprofile% to open all users’ profile folder.
    2. Navigate to Microsoft\SharePoint\Config\[GUID] folder.
    3. You should see a cache.ini file and lots of XML document. Delete all the XML document.
    4. Edit cache.ini, change the number to 1. Save and close it.
    5. Restart Windows SharePoint Services Timer in Services

    Hope the information can be helpful.


    Best Regards,
    Silna
    Please feel free to ask if you have any doubts and remember to mark the correct replies as answers.

    • Proposed as answer by Elvis Long Tuesday, February 19, 2013 7:29 AM
    • Marked as answer by Elvis Long Thursday, February 21, 2013 9:50 AM
    Wednesday, February 13, 2013 2:16 PM
  • Hi Sudipta,

    We can use refer to the following article to verify a trust:
    http://technet.microsoft.com/en-us/library/cc737447(WS.10).aspx
    http://technet.microsoft.com/en-us/library/cc758857(WS.10).aspx

    Regards,


    Elvis Long
    TechNet Community Support

    • Marked as answer by Elvis Long Thursday, February 21, 2013 9:50 AM
    Tuesday, February 19, 2013 7:30 AM

All replies

  • Hi,

    This could be because the Indexer Server failed when crawling the content from a trusted domain based on the error message: “The trust relationship between the primary domain and the trusted domain failed”,

    There are 3 possible causes for your issue:

    1. The trust relationship between primary domain was broken.
    2. The firewall blocked the connections used for establish trust relationship.
    3. Configuration caches was corrupted.

    For number 1, please verify the trust (http://technet.microsoft.com/en-us/library/cc737447.aspx) and try to recreate the trust (http://technet.microsoft.com/en-us/library/cc758857.aspx)

    For number 2, please follow the steps:

    1. If possible, temporarily stop the firewall in both servers to verify whether this is the cause of the issue.
    2. If this the cause of the issue, Open ports 1025 and 1026 used to RPC session for SharePoint. see KB899148 (http://support.microsoft.com/kb/899148) for more information.
    3. If open ports 1025 and 1026 cannot resolve the issue, please use Network Monitor tool to do further troubleshooting.

    For number 3, please follow the steps to refresh the configuration cache.

    1. Open Start > Run and type %allusersprofile% to open all users’ profile folder.
    2. Navigate to Microsoft\SharePoint\Config\[GUID] folder.
    3. You should see a cache.ini file and lots of XML document. Delete all the XML document.
    4. Edit cache.ini, change the number to 1. Save and close it.
    5. Restart Windows SharePoint Services Timer in Services

    Hope the information can be helpful.


    Best Regards,
    Silna
    Please feel free to ask if you have any doubts and remember to mark the correct replies as answers.

    • Proposed as answer by Elvis Long Tuesday, February 19, 2013 7:29 AM
    • Marked as answer by Elvis Long Thursday, February 21, 2013 9:50 AM
    Wednesday, February 13, 2013 2:16 PM
  • Hi Sudipta,

    We can use refer to the following article to verify a trust:
    http://technet.microsoft.com/en-us/library/cc737447(WS.10).aspx
    http://technet.microsoft.com/en-us/library/cc758857(WS.10).aspx

    Regards,


    Elvis Long
    TechNet Community Support

    • Marked as answer by Elvis Long Thursday, February 21, 2013 9:50 AM
    Tuesday, February 19, 2013 7:30 AM