Executable for Solitaire Game has stopped working RRS feed

  • Question

  • When trying to open any of the Windows games, Hearts, sol, chess etc the error displayed is listed below (solitaire shown)

    Problem Event Name: BEX64
      Application Name: solitaire.exe
      Application Version: 6.1.7600.16385
      Application Timestamp: 4a5bc9f9
      Fault Module Name: WMASF.DLL
      Fault Module Version: 12.0.7600.16385
      Fault Module Timestamp: 4a5be0e4
      Exception Offset: 000000000003e15f
      Exception Code: c0000409
      Exception Data: 0000000000000000
      OS Version: 6.1.7601.
      Locale ID: 1033
      Additional Information 1: 699d
      Additional Information 2: 699da93a2d7a23f31c45617741fae16a
      Additional Information 3: feb3
      Additional Information 4: feb39161ce4415cbdf6b041f5c5e5dec

    All updates have been done.

    Windows 7 Premium 64

    Toshiba Satellite A665

    Had a hard disk error ran scan and 3 clusters were repaired, now unable to run any of the Windows games.

    Tuesday, April 14, 2015 7:31 PM


  • Hi,

    Some files are corrupted\missing, first, I would suggest you run sfc /scannow and check if it can detect and fix the corruption.

    If no work, I would simply recommend you lauch control panel\All control panel items\Programs and features\Turn windows features on and off, then find "Game", uncheck this item to uninstall the games, OK, then recheck the item to reinstall the games. Please check if it take effects.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Roger Lu Thursday, April 16, 2015 6:12 AM
    • Marked as answer by Roger Lu Wednesday, May 6, 2015 2:10 PM
    Wednesday, April 15, 2015 2:48 AM