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Word is frozen RRS feed

  • Question

  • Ny word application froze in the middle of working on a doc 
    Monday, November 27, 2017 9:26 PM

All replies

  • Ny word application froze in the middle of working on a doc 

    Hi,

    What action have you done before the application freeze? Are you pasting some long text in the document? Where did this document saved, local machine, network path or online cloud storage? Please confirm if you can reproduce the issue in other documents.

    Please save your document as a copy in desktop to backup it. Then open the problematic document in safe mode to check if the issue persists. To run Word in safe mode, we can do:

    Press Win+R to open Run in Windows, type winword /safe, press Enter. Go to File > Open, select the document to open it.


    Regards,

    Winnie Liang


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    Tuesday, November 28, 2017 3:14 AM