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sign in error RRS feed

  • Question

  • Hi, 

    when I try to sign in Skype for Business through Microsoft365 it gives me the error "We can't sign you in.  Check your network connection and try signing in again."How can I solve the issue?

    Tuesday, March 17, 2020 7:59 PM

All replies

  • Hi Kassiani,

    What do you mean sign in Skype for Business through Microsoft 365?

    Does this issue persist all the time? Or what do you do before this issue happened?

    Does anyone else have the same issue?

    You can use the Microsoft Remote Connectivity Analyzer to test your environment: https://testconnectivity.microsoft.com/ first.

    Then, check your network connection status by this link: https://support.microsoft.com/en-us/help/4027616/windows-check-your-network-connection-status.

    Moreover, this article gives a few simple methods to check your current network connectivity for reference: https://www.wikihow.com/See-Active-Network-Connections-(Windows).

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, March 18, 2020 2:48 AM
  • Hi Kassiani,

    Is there any update on this case?

    Please feel free to drop us a note if there is any update.

    Have a nice day!


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, March 24, 2020 6:47 AM