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Skype for Business Conversation History RRS feed

  • Question

  • Hello, 

    As per https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8693269-store-the-conversation-history-within-the-applicat, it seems that the basic conversation history save feature is not supported in the Skype for Business 2015/2016 clients. I have tested and verified that conversations are only saved in Exchange and showed in MS Outlook if Exchange integration is enabled.

    Can Microsoft provide an official statement as to whether this is expected behavior and as to when it will be functional in the SFB client? Currently the "Conversations" tab in the client is not functioning at all. 

    Thank you in advance. 


    Stefanos Evangelou

    Wednesday, February 8, 2017 11:37 AM

Answers

  • Hello Dattatray, 

    Based on your blog post, I discovered that Exchange EWS was showing up as "not deployed" in SFB client. Following that, did some checks in the Exchange Autodiscover configuration and figured out that there was traffic blocked from SFB to Exchange, which was related to Exchange Autodiscover not responding. I corrected the Exchange Autodiscover configuration and after restarting the SFB client, EWS status is now showing up as "Deployed" and status ok. EWS internal and external URLs are now showing up as expected and all EWS-related features are now working as expected, including Conversation history. 

    Thank you all for providing insightful feedback. 

    Kind regards, 


    Stefanos Evangelou

    Thursday, February 23, 2017 8:11 PM

All replies

  • Yes True.Now the conversation history is only server side storage is supported.You cannot make any other options.Described here.

    https://technet.microsoft.com/en-us/library/dn985897.aspx


    Jayakumar K

    Wednesday, February 8, 2017 1:31 PM
  • Hi Stefanos Evangelou,

    Conversation history can be stored in Lync/SFB or with Exchange if integrated, for details, please refer to the following document, it’s for Lync server 2013 but similar to SFB 2015
    https://technet.microsoft.com/en-us/library/jj204900.aspx
    https://technet.microsoft.com/en-us/library/jj204977.aspx

    Hope this is helpful to you.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Monday, February 13, 2017 9:34 AM
    • Unproposed as answer by Stefanos Evangelou Tuesday, February 14, 2017 11:19 PM
    Thursday, February 9, 2017 7:53 AM
  • Agree with Alice, this should be working  from the Lync client itself and you should be able to see the conversation from the tab there it self by clicking , if not please check with the links shared  


    Linus || Please mark posts as answers/helpful if it answers your question.

    Thursday, February 9, 2017 9:01 AM
  • Prior to the release of Skype for Business Server 2015, conversation histories were stored exclusively in the Conversation History folder, written by the Skype for Business rich client. Unfortunately, that proved to be a problem for mobile device users, because the Conversation History folder is typically not replicated to mobile devices. With Skype for Business Server 2015, however, conversation histories, missed call notifications, and missed IM notifications can now be stored on the server instead of in client mailboxes; this change makes these items readily available to mobile devices. That also means that administrators can manage the server-side storage of these conversation histories by using the conversation history configuration settings. Keep in mind that a single, global collection of these settings is used to manage conversation history throughout your deployment; there is no option for creating additional conversation history. However, the global settings can be modified by using the Set-CsConversationHistoryConfiguration cmdlet.

    https://technet.microsoft.com/en-us/library/dn985897.aspx

    Conversation tab will be visible,but integration is only with server.


    Jayakumar K

    Thursday, February 9, 2017 12:33 PM
  • I have checked the provided technet articles and my SFB configuration is following instructions in these articles. 

    The conversation tab is visible in SFB client but no conversations are actually shown in it. This is how standard Skype public service works and has been a standard feature for every known unified communications client. 

    I would like to know what the plans are for supporting this feature in SFB client, as a great number of users are asking for it.


    Stefanos Evangelou




    Tuesday, February 14, 2017 11:18 PM
  • Hi Stefanos,

    The issue you are facing, the one mentioned in the article and the one in the technet article posted by Jayakumar are all completely different topics about conversation history. They are not related to each other.

    If I understand, you are not able to see your old conversations in the Conversations tab. If that is the case, there is something wrong with the configuration. Skype for Business (SfB) relies on EWS and MAPI to store conversation history in Outlook and the same is shown in the Conversations tab.

    There are lots of blogs available on the internet for this issue. Here is one - https://lyncdude.com/2014/05/27/complete-guide-for-troubleshooting-lync-outlook-clients-integration/


    My Blog : http://www.theskypeguy.com

    Note: If you find a post informative, please mark it so using the arrow to the left. If it answers a question you have asked, please mark the thread as answered to aid others when they are looking for solutions to similar problems or queries.

    -------------------------------------------------------

    The opinions expressed here are solely my own and do not express the views or opinions of my employer.

    Wednesday, February 15, 2017 1:10 AM
  • Hi  Stefanos Evangelou,

    Did you integrate Exchange server with SFB server in your environment ? If you have integrated with Exchange server, please check the EWS and MAPI status is OK which suggested by Dattatray.

    If you don’t have Exchange server, please try to deploy SFB Archiving server in your environment.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Alice-Wang Friday, February 17, 2017 8:46 AM
    Wednesday, February 15, 2017 8:45 AM
  • Hello, 

    I have successfully integrated Skype for Business 2015 Server on-prem with Exchange Server 2013 on-prem and the following cmdlets are successful: 

    • Test-CsExStorageConnectivity
    • Test-CsExUMConnectivity

    I have enabled Exchange archiving. The -ExchangeArchivingPolicy parameter of the users is set to "ArchivingToExchange". Also in Set-CsArchivingConfiguration the -EnableArchiving parameter is set to "ImAndWebConf". Archiving is enabled for both internal and external communications. Also the Set-CsConversationHistoryConfiguration cmdlet has been run as this affects mobile client conversation history settings. This has been run with -EnableServerConversationHistory $true. 

    The end result is that conversation history shows up only in mobile clients but even in this case every IM or call is shown as a separate record in the conversion history of the mobile client, i.e. there is no threading/groupping of IM conversations. In the case of all other clients, e.g. desktop full client, all IM/conversations are shown in the Conversation History of Outlook but NOT in the full SFB client conversations tab. 


    Stefanos Evangelou


    Thursday, February 16, 2017 4:26 PM
  • Did you get a chance to look at the blog I posted above?

    My Blog : http://www.theskypeguy.com

    Note: If you find a post informative, please mark it so using the arrow to the left. If it answers a question you have asked, please mark the thread as answered to aid others when they are looking for solutions to similar problems or queries.

    • Proposed as answer by Alice-Wang Friday, February 17, 2017 9:32 AM
    • Unproposed as answer by Stefanos Evangelou Thursday, February 23, 2017 8:07 PM
    Thursday, February 16, 2017 5:11 PM
  • Hello Dattatray, 

    Based on your blog post, I discovered that Exchange EWS was showing up as "not deployed" in SFB client. Following that, did some checks in the Exchange Autodiscover configuration and figured out that there was traffic blocked from SFB to Exchange, which was related to Exchange Autodiscover not responding. I corrected the Exchange Autodiscover configuration and after restarting the SFB client, EWS status is now showing up as "Deployed" and status ok. EWS internal and external URLs are now showing up as expected and all EWS-related features are now working as expected, including Conversation history. 

    Thank you all for providing insightful feedback. 

    Kind regards, 


    Stefanos Evangelou

    Thursday, February 23, 2017 8:11 PM
  • Hi Stefanos Evangelou,

    Thanks for your sharing, it could help others who has the similar issue.


    Regards,

    Alice Wang


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, February 24, 2017 1:39 AM