locked
How to get rid of malware RRS feed

  • General discussion

  • You may experience any one or more of the following symptoms:
    - When you start your computer, or when your computer has been idle for many minutes, your - Internet browser opens to display Web site advertisements.
    - When you use your browser to view Web sites, other instances of your browser open to display Web site advertisements.
    - Your Web browser's home page unexpectedly changes.
    - Web pages are unexpectedly added to your Favorites folder.
    - New toolbars are unexpectedly added to your Web browser.
    - You cannot start a program.
    - When you click a link in a program, the link does not work.
    - Your Web browser suddenly closes or stops responding.
    - It takes a much longer time to start or to resume your computer.
    - Components of Windows or other programs no longer work.

    See:
    http://support.microsoft.com/kb/827315/en-us
    "Unexplained computer behavior may be caused by deceptive software".

    1.
    Run the Microsoft Windows Malicious Software Removal Tool

     

    2. Download ATF Cleaner by Microsoft MVP Atribune from http://www.atribune.org/ 

    - Double-click ATF-Cleaner.exe to run the program.

    - Click Select All found at the bottom of the list.

    - Click the Empty Selected button.

    - Click Exit on the Main menu to close the program.

    - Shutdown/restart the computer.

     

    3. Next, download Malwarebytes' Anti-Malware to your desktop.

    [Malwarebytes' Anti-Malware was created by a Microsoft MVP and is free for personal use].

    - Double-click mbam-setup.exe and follow the prompts to install the program.

    - At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

    - If an update is found, it will download and install the latest version.

    - Once the program has loaded, select Perform full scan, then click Scan.

    - When the scan is complete, click OK, then Show Results to view the results.

    - Be sure that everything is checked, and click Remove Selected.

     

    4. Download, install, update and run: SUPERAntispyware (freeware) 

    - How do I download and install SUPERAntiSpyware?

    - Customer Service and Product Support (FAQs)

     

    5. If still no joy see and follow carefully:
    "Checking for/Help with Spyware, Malware and Hijackware"

     

     

    In the event you need further assistance with malware removal, I suggest you follow the instructions at one of the ASAP Member sites that provides malware removal assistance. 

     

    Part of this Guided Help courtesy of my colleague MVP Consumer Security Corrine

     

    Hope this helps,


    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003.
    ~ My Blog: http://blogs.dotnethell.it/vincent/
    Saturday, May 9, 2009 8:25 AM

All replies

  • Guided Help Part Two

    When all else fails, HijackThis v2.0.2 (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in conjunction with some other utilities).
    HijackThis will NOT fix anything on its own, but it will help you to both identify and remove any hijackware / spyware with assistance from an expert.
    Download: http://aumha.org/downloads/hijackthis.exe

    Post your log to:
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30,
    or another appropriate forum for review by an expert in such matters

    If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
    Or you might consider deleting the User Profile altogether (although I wouldn't and trust the security of all other Profiles).

    Courtesy of my colleague Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

    Hope this helps,


    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003.
    ~ My Blog: http://blogs.dotnethell.it/vincent/

    Saturday, May 9, 2009 9:03 AM
  • Hi,

     

    Thank you for your sharing.

     

    This can be more convenient for our users on troubleshooting malware related issues. Hope this will help more users in a more effective way.

     

    Thanks again.


    Nicholas Li - MSFT
    Tuesday, May 12, 2009 11:15 AM
    Moderator
  • Hi Nicholas,

    you're welcome. Glad to help & thank you very much for your feedback!
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
    Tuesday, May 12, 2009 11:23 AM