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Internet Explorer has stopped with vista RRS feed

  • Question

  • I  have Internet Explorer 32bits and 64bits (it come with vista) I like to use 32bits because when I open my email, I don't have problems with Adobe Media player 32bits.

    Now I can't open Internet Explorer 32bits  "Internet Explorer has stopped working A problem caused the program to stop working correctly. Windows will clouse the program and notify you if a solution is available"  the solution they propouse is to update.  I try to reinstal Internet Explorer or upgrade and it do not let me do it. and I can not open my emails adobe media player.

    Some one can help me please

    Saturday, December 11, 2010 4:40 PM

Answers

  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    When did this issue begin to occur?

     

    Can you launch Internet Explore 64bit?

     

    Let us troubleshot the issue in IE without add-on mode to check the result.

     

    1.Click Start -> All Programs -> Accessories -> System Tools, and then click Internet Explorer (No Add-ons).

    If your browser appears to be working properly in Internet Explorer (No Add-ons) mode, continue with the following steps to help identify which add-on may be causing the problems.

     

    2.To isolate the specific browser add-on that is contributing to the issue, you can use IE’s Manage Add-ons feature to pick specific add-ons to disable:

     

    a.Click Tools -> Internet Options.

     b.Click the Programs tab, then Manage add-ons (see figure below):

     

    Note: The Manage Add-ons option under Tools is disabled in No Add-ons mode so you must go to Internet Options, Programs, Manage add-ons to manually enable/disable add-ons.

     

    c.Select an add-on in the Name list, and then click Disable.

    d.Click OK, OK again, OK again and then close IE.

     

    3.Restart IE normally and see if your problem is resolved.

     a.If it is, you should uninstall the specific add-on via Control Panel’s Add/Remove Programs or the applications own uninstaller.

     b.If the problem persists, you will need to repeat steps 1-3 until you have identified the specific add-on causing the problem.

     

    Tip: Disable several add-on’s at once to speed up your process of elimination.

     

    If the issue persists in no add-on mode, refer to http://support.microsoft.com/kb/923737 to reset IE.

     

    Best Regards

    Magon Liu


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    Monday, December 13, 2010 9:16 AM
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