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Diagnostics Policy Service is not running

    Question

  • My computer is unable to connect to the internet (Lenovo Y410p w/ Windows 8), and when I attempt to troubleshoot problems, it says "Problem Found: The Diagnostics Policy Service is not running".  I've searched all over the internet, and what works for other people doesn't work for me.  The following commands DO NOT WORK.  

    "net localgroup Administrators /add networkservice
    press enter then
    type:
    net localgroup Administrators /add localservice
    press enter then
    type:
    exit
    press enter and restart your computer"

    Any help would be greatly appricated.

    Wednesday, September 25, 2013 3:36 PM

Answers

  • Hi,

    Firstly, please try to start this service in Windows Services. If failed, please provide the error code or message, if possible.

    Second, if this problem caused by the related registry problem, we can try to repair registry problem for test.

    1. Open Notepad.

    2. Copy the following contents into Notepad.

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS]

    "DelayedAutoStart"=dword:00000000

    "DisplayName"="@%systemroot%\\system32\\dps.dll,-500"

    "ErrorControl"=dword:00000001

    "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

      74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

      00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

      6b,00,20,00,4c,00,6f,00,63,00,61,00,6c,00,53,00,65,00,72,00,76,00,69,00,63,\

      00,65,00,4e,00,6f,00,4e,00,65,00,74,00,77,00,6f,00,72,00,6b,00,00,00

    "Start"=dword:00000002

    "Type"=dword:00000020

    "Description"="@%systemroot%\\system32\\dps.dll,-501"

    "ObjectName"="NT AUTHORITY\\LocalService"

    "ServiceSidType"=dword:00000003

    "RequiredPrivileges"=hex(7):53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,\

      00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\

      67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,61,00,74,00,65,00,47,00,6c,\

      00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,\

      65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,72,00,69,\

      00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,00,69,00,\

      76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,\

      00,72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,\

      6c,00,65,00,67,00,65,00,00,00,00,00

    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\

      00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters]

    "ServiceDllUnloadOnStop"=dword:00000001

    "ServiceMain"="ServiceMain"

    "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\

      00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

      64,00,70,00,73,00,2e,00,64,00,6c,00,6c,00,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Security]

    "Security"=hex:01,00,14,80,8c,00,00,00,98,00,00,00,14,00,00,00,30,00,00,00,02,\

      00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

      00,00,02,00,5c,00,04,00,00,00,00,00,14,00,ff,01,0f,00,01,01,00,00,00,00,00,\

      05,12,00,00,00,00,00,18,00,ff,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,\

      20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,04,00,00,00,00,\

      00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,01,01,00,00,00,00,\

      00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

    3. Save the file to Desktop with the name DPS.reg.

    4. Double-click on DPS.reg on Desktop. It will prompt that the task will change your Registry. Please allow the action.

    Note: please backup registry before you make any change of registry.

    If there is no use, please try to reinstall NIC driver for test.


    Roger Lu
    TechNet Community Support

    Friday, September 27, 2013 10:06 AM
    Moderator