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Internet Explorer Access Bug RRS feed

  • Question

  • My partner cannot get onto the Internet wit Internet Explorer 8.  He gets a message "A problem with this application has caused Internet Explorer to close & reopen the tab.  And then the send-don't send box comes out.  Then it just goes back to his screen saver and exits trying to use the browser. 

    The problem technical code was C:\DOCUM~1\ADMINI~\LOCALS~1\TEMP\DEF7_APPCOMPAT.TXT

    Can someone help?

    Wednesday, December 15, 2010 9:37 PM

Answers

  • Hi,

    If it occurs to all websites, IE temp files might be corrupted, I suggest reset IE to clear temp files.

    Click Tools->Internet Options->Advanced tab, Reset....

    If the issue persists, let us troubleshot the issue in IE without add-on mode to check the result.

     

    1.Click Start -> All Programs -> Accessories -> System Tools, and then click Internet Explorer (No Add-ons).

     If your browser appears to be working properly in Internet Explorer (No Add-ons) mode, continue with the following steps to help identify which add-on may be causing the problems.

     

    2.To isolate the specific browser add-on that is contributing to the issue, you can use IE’s Manage Add-ons feature to pick specific add-ons to disable:

     

     a.Click Tools -> Internet Options.

     b.Click the Programs tab, then Manage add-ons (see figure below):

     

    Note: The Manage Add-ons option under Tools is disabled in No Add-ons mode so you must go to Internet Options, Programs, Manage add-ons to manually enable/disable add-ons.

     

     c.Select an add-on in the Name list, and then click Disable.

     d.Click OK, OK again, OK again and then close IE.

     

    3.Restart IE normally and see if your problem is resolved.

     a.If it is, you should uninstall the specific add-on via Control Panel’s Add/Remove Programs or the applications own uninstaller.

     b.If the problem persists, you will need to repeat steps 1-3 until you have identified the specific add-on causing the problem.

     

    Tip: Disable several add-on’s at once to speed up your process of elimination.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Magon Liu Tuesday, December 21, 2010 7:56 AM
    Friday, December 17, 2010 8:04 AM

All replies

  • Full Windows version is...?
    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Thursday, December 16, 2010 8:08 AM
  • Hi

    - This occurs at a particular site?
    - Remove all toolbars
    - Open the site in compatibility mode (button-side send)
    - Run an antivirus / antispyware
    - Test it by opening the application in Safe Mode


    MCP, MCDST e MCSA 2003
    Thursday, December 16, 2010 8:46 PM
  • Hi,

    If it occurs to all websites, IE temp files might be corrupted, I suggest reset IE to clear temp files.

    Click Tools->Internet Options->Advanced tab, Reset....

    If the issue persists, let us troubleshot the issue in IE without add-on mode to check the result.

     

    1.Click Start -> All Programs -> Accessories -> System Tools, and then click Internet Explorer (No Add-ons).

     If your browser appears to be working properly in Internet Explorer (No Add-ons) mode, continue with the following steps to help identify which add-on may be causing the problems.

     

    2.To isolate the specific browser add-on that is contributing to the issue, you can use IE’s Manage Add-ons feature to pick specific add-ons to disable:

     

     a.Click Tools -> Internet Options.

     b.Click the Programs tab, then Manage add-ons (see figure below):

     

    Note: The Manage Add-ons option under Tools is disabled in No Add-ons mode so you must go to Internet Options, Programs, Manage add-ons to manually enable/disable add-ons.

     

     c.Select an add-on in the Name list, and then click Disable.

     d.Click OK, OK again, OK again and then close IE.

     

    3.Restart IE normally and see if your problem is resolved.

     a.If it is, you should uninstall the specific add-on via Control Panel’s Add/Remove Programs or the applications own uninstaller.

     b.If the problem persists, you will need to repeat steps 1-3 until you have identified the specific add-on causing the problem.

     

    Tip: Disable several add-on’s at once to speed up your process of elimination.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Magon Liu Tuesday, December 21, 2010 7:56 AM
    Friday, December 17, 2010 8:04 AM