Hi,
This issue may occur due to corrupt windows update components. I suggest perfrom the following steps to troubleshoot the issue.
Step 1.Run Dial-a-Fix to clear Windows Update temp folders and clear All Polices
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1. Please Download Dial-a-fix.exe from the link below:
Http://djlizard.net/software/Dial-a-fix-v0.60.0.24.zip
Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.
2. Save the zip file on the Desktop, and please right click on the zip file and choose extract to extract all contents to the Desktop.
3. Double click the "Dial-a-fix.exe" and check “Fix Windows Update”, check “Empty temp folders”and then click "Go". Wait for the process completes.
4. Click “Flush SoftwareDistribution”
5. Click button “Polices..”. Uncheck the box “Hide disabled policies”. Click Remove Button. Click Close.
6. Click “Log” (The icon displays as a document in the bottom of the window).
7. When the prompted window appears, Click "Save". Please save the file on the Desktop.
8. Return to the Desktop, you can upload the collected files to SkyDrive, and let me know the URL by replying this thread. For detailed steps on how to upload files with SkyDrive, please refer to:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.
Step 2.Check Windows Update related services
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1. Click Start, type "services.msc" (without quotation marks) in the open box and click OK.
2. In the right pane, please check whether the following four services have been started:
Background Intelligent Transfer Service
Cryptographic Services
Automatic Updates
Event Log
If not, please double click the service. In the tab "General ", make sure the "Startup Type" is "Automatic". Then please click the button "Start" under "Service Status" to start this service.
Can we turn on above services?
If so, please check updates once again.
Step 3.Check updates via Windows update feature
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After performing above steps, please visit the Windows Update website again to check whether the installation is able to go through.
For your convenience, I have listed the link of Windows Update website as below:
http://windowsupdate.microsoft.com ;
Hope it helps.
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