none
I am resetting my surface pro 3 to factory reset. it lock me out to bitlocker key. it shows me the key id. how can i retrieve the bitlocker key?

    Question

  • I am resetting my surface pro 3 to factory reset. it lock me out to bitlocker key. it shows me the key id. how can i retrieve the bitlocker key?
    Saturday, October 14, 2017 3:11 PM

All replies

    • Places to look for your BitLocker key:

      • On a printout you saved. Look in places you keep important papers.

      • Saved on a USB flash drive. Plug the USB flash drive in to your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.

      • In your Microsoft account. To get your recovery key, go to https://onedrive.live.com/RecoveryKey

      • In your Azure Active Directory account. For work PCs where you sign in with an Azure Active Directory account, to get your recovery key, see the device info for your Azure AD account. https://account.activedirectory.windowsazure.com/n/#/devices.

    • Or ask someone for help:

      • Ask someone with administrator privileges on the same PC to unlock it with their key.

      • If your PC is connected to a domain (usually a work or school computer), ask a system administrator for your recovery key.

    • If you still can't get in, you'll need to reset your PC. 

    • https://support.microsoft.com/en-sg/help/17133/windows-8-bitlocker-recovery-keys-frequently-asked-questions


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 16, 2017 5:24 AM
  • Hi,

    What is going on with the issue?

    Have you successfully solved the problem?


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 19, 2017 8:35 AM