Modify Active Directory Attribute Mappings... RRS feed

  • Question

  • To start - thank you to everyone who responds and can provide assistance with my question.

    I am installing a new instance of System Center Service Manager 2012 into my AD environment.  I have begun to import the users, but I need some assistance with their attribute mappings.  Currently I have a need that the "email" attribute of the AD user account contains an email address for an internal Exchange server that is only used to archive emails (easier than having to use PST files), users cannot send or received emails from this account.  The "description" attribute has their real email address in it.   All of my applications and hardware (copiers, scanners, etc) had their LDAP attributes modified to map the email address from the description attribute and not from the email attribute.  Is it possible to do the same with Service Manager so that my users email addresses for notifications are imported from the description attribute and not from the email attribute?

    Thanks again.

    Monday, July 30, 2012 3:30 PM