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User Redirect from home page RRS feed

  • Question

  • I have a user who has always been able to access share point. As soon as she browses to the URL it would take her to the home page of our SharePoint site. However, recently it is now redirecting her to _/layouts and denying her access. Her permissions have not changed. What could cause this?
    Wednesday, January 29, 2014 10:18 PM

All replies

  • the access denied page is in the layouts directory...  Make sure the URL that she is clicking on is not pointing to the access denied page...  then after that, double check her permission. 

    Is this Windows authentication?  If so, did her active directory account change or get deleted and re-added (this would change the SID of the account, and then SharePoint would see her as a new account, even though domain\username would still be the same)...  I've seen it cause problems for employees/contractors who have left and come back and thought they would have access to the same stuff they had before.  Also... is she entering a password (and has an old password cached)?  There could be many things going on, so details would help us to help you. 

    Thanks!

    Wednesday, January 29, 2014 10:23 PM