locked
Windows Vista BSoD RRS feed

  • Question

  • STOP: 0x00000D1
    ndis.sys - Address FFFFF880014355D6
    DateStamp 4a5bc184
    OS version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    BCCode: d1
    BCP1: 0000000000000010
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF880015075D6
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    C:\Windows\Minidump\073111-20982-01.dmp
    C:\Users\****\AppData\Local\Temp\WER-51168-0.sysdata.xml
    That is the info of my blue screen of death..
    I went to device manager and tried updating every driver and everything was up to date except for the following:
    WAN Miniport (IP)
    WAN Miniport (IPv6)
    WAN Miniport (L2TP)
    WAN Miniport (Network Monitor)
    WAN Miniport (PPPOE)
    WAN Miniport (PPTP)
    There was some error when i tried to update those..
    Any input would be very helpful because my iPhone got disabled until connected to iTunes and I can't connect it because i have BSoD.
    Thanks -Matt
    Monday, August 1, 2011 9:14 PM

Answers

  • Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    Microsoft - Help and Support

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.

    http://www.microsoft.com/worldwide/

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, August 8, 2011 6:22 AM
    Moderator

All replies

  • Bug Check Code 0xD1: http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx

    Please use Microsoft Skydrive to upload C:\Windows\Minidump\073111-20982-01.dmp dump file. Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, August 2, 2011 7:21 AM
  • I'm not very good with computers but i logged into Skydrive and looked for  C:\Windows\Minidump\073111-20982-01.dmp but i don't see the MiniDump folder.. I appreciate the help. 
    Matt
    Tuesday, August 2, 2011 5:38 PM
  • Check into c:\windows\minidumps.

    Upload all files that are in this folder.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, August 2, 2011 5:57 PM
  • Oh i found the file, but the computer with BSOD doesn't have access to the internet. So is there anything else i can do?


    Matt
    Tuesday, August 2, 2011 6:20 PM
  • Use a flash disk and copy it to your current computer.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, August 2, 2011 7:37 PM
  • Ok here it is 

     

    https://skydrive.live.com/?cid=048880559d229a2f&sc=documents&uc=1&nl=1&id=48880559D229A2F%21112#


    Matt
    Tuesday, August 2, 2011 8:21 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000010, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880015075d6, address which referenced memory
    Debugging Details:
    ------------------
    Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb50e0
     0000000000000010 
    CURRENT_IRQL:  2
    FAULTING_IP: 
    ndis!NdisFreeTimerObject+16
    fffff880`015075d6 488b5310        mov     rdx,qword ptr [rbx+10h]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    TRAP_FRAME:  fffff88002fc4870 -- (.trap 0xfffff88002fc4870)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffff8800153e908
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880015075d6 rsp=fffff88002fc4a00 rbp=fffff80002e225a0
     r8=0000000000011120  r9=0000000000000000 r10=fffff80002c0d000
    r11=fffffa8007c44030 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    ndis!NdisFreeTimerObject+0x16:
    fffff880`015075d6 488b5310        mov     rdx,qword ptr [rbx+10h] ds:0040:00000000`00000010=????????????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002c7cc69 to fffff80002c7d700
    STACK_TEXT:  
    fffff880`02fc4728 fffff800`02c7cc69 : 00000000`0000000a 00000000`00000010 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`02fc4730 fffff800`02c7b8e0 : fffff800`00018600 00000000`00000000 00000000`000007ff fffff800`02c83652 : nt!KiBugCheckDispatch+0x69
    fffff880`02fc4870 fffff880`015075d6 : fffffa80`05200680 fffff880`03ece5e0 fffffa80`07c45440 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`02fc4a00 fffff880`03e3e297 : fffffa80`07c45440 fffff880`03e5432f fffff880`03f53100 fffff880`03f530f0 : ndis!NdisFreeTimerObject+0x16
    fffff880`02fc4a30 fffffa80`07c45440 : fffff880`03e5432f fffff880`03f53100 fffff880`03f530f0 00000000`00011120 : athrx+0x2e297
    fffff880`02fc4a38 fffff880`03e5432f : fffff880`03f53100 fffff880`03f530f0 00000000`00011120 fffff880`03e3e4f3 : 0xfffffa80`07c45440
    fffff880`02fc4a40 fffff880`03f53100 : fffff880`03f530f0 00000000`00011120 fffff880`03e3e4f3 fffffa80`07c442c0 : athrx+0x4432f
    fffff880`02fc4a48 fffff880`03f530f0 : 00000000`00011120 fffff880`03e3e4f3 fffffa80`07c442c0 fffffa80`070f0000 : athrx+0x143100
    fffff880`02fc4a50 00000000`00011120 : fffff880`03e3e4f3 fffffa80`07c442c0 fffffa80`070f0000 fffffa80`06c56050 : athrx+0x1430f0
    fffff880`02fc4a58 fffff880`03e3e4f3 : fffffa80`07c442c0 fffffa80`070f0000 fffffa80`06c56050 fffff880`03e41878 : 0x11120
    fffff880`02fc4a60 fffffa80`07c442c0 : fffffa80`070f0000 fffffa80`06c56050 fffff880`03e41878 fffffa80`070f7030 : athrx+0x2e4f3
    fffff880`02fc4a68 fffffa80`070f0000 : fffffa80`06c56050 fffff880`03e41878 fffffa80`070f7030 fffff880`03e410c9 : 0xfffffa80`07c442c0
    fffff880`02fc4a70 fffffa80`06c56050 : fffff880`03e41878 fffffa80`070f7030 fffff880`03e410c9 fffffa80`07c44030 : 0xfffffa80`070f0000
    fffff880`02fc4a78 fffff880`03e41878 : fffffa80`070f7030 fffff880`03e410c9 fffffa80`07c44030 00000000`00000000 : 0xfffffa80`06c56050
    fffff880`02fc4a80 fffffa80`070f7030 : fffff880`03e410c9 fffffa80`07c44030 00000000`00000000 00000000`00000000 : athrx+0x31878
    fffff880`02fc4a88 fffff880`03e410c9 : fffffa80`07c44030 00000000`00000000 00000000`00000000 fffffa80`07c44000 : 0xfffffa80`070f7030
    fffff880`02fc4a90 fffffa80`07c44030 : 00000000`00000000 00000000`00000000 fffffa80`07c44000 fffffa80`06ce6170 : athrx+0x310c9
    fffff880`02fc4a98 00000000`00000000 : 00000000`00000000 fffffa80`07c44000 fffffa80`06ce6170 fffff880`03e41069 : 0xfffffa80`07c44030
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    athrx+2e297
    fffff880`03e3e297 ??              ???
    SYMBOL_STACK_INDEX:  4
    SYMBOL_NAME:  athrx+2e297
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: athrx
    IMAGE_NAME:  athrx.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a2997be
    FAILURE_BUCKET_ID:  X64_0xD1_athrx+2e297
    BUCKET_ID:  X64_0xD1_athrx+2e297
    Followup: MachineOwner
    ---------
    0: kd> lmvm athrx
    start             end                 module name
    fffff880`03e10000 fffff880`03f7e000   athrx    T (no symbols)           
        Loaded symbol image file: athrx.sys
        Image path: \SystemRoot\system32\DRIVERS\athrx.sys
        Image name: athrx.sys
        Timestamp:        Fri Jun 05 23:10:06 2009 (4A2997BE)
        CheckSum:         0016EDA1
        ImageSize:        0016E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    -------------------------------------------------------------------------------------------------------------
    The BSOD was caused by athrx.sys driver which have not been updated since 2009. More about this driver: http://www.faultwire.com/file_detail/athrx.sys*66628.html
    Please updated it.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, August 2, 2011 8:39 PM
  • Ok so how would I go about fixing this is there a disk or something I can buy to update Athrx.sys? 
    Matt
    Tuesday, August 2, 2011 8:47 PM
  • No.

    Go to your manufacturer Website and check if there is an update for this driver.

    For more information, contact your manufacturer Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, August 2, 2011 8:51 PM
  • Okay well this is probably a stupid question but how do I know my manufacturers website?
    Matt
    Tuesday, August 2, 2011 9:06 PM
  • Okay.

    Search here: http://www.atheros.cz/

    You have to find the good driver for your Windows 7.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, August 2, 2011 9:08 PM
  • But how would I go about updating the afflicted computer if it doesn't have internet access?
    Matt
    Tuesday, August 2, 2011 9:15 PM
  • Download it, use your flash disk and install the driver.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, August 2, 2011 9:24 PM
  • Alright I'll try that, thanks so much for the help.. I'll post the results here.

    Oh but one more thing how do I select the correct driver from atheros.cz?


    Matt
    Tuesday, August 2, 2011 10:09 PM
  • I downloaded DriverBoost onto my flash drive and plugged it into the BSOD computer and double clicked DriverBoost and an error message came up saying "Error creating the Web Proxy specified" and also it created an entry of the error in the event log which i could put onto my flash drive and paste here if that'd help.
    Matt
    Tuesday, August 2, 2011 10:44 PM
  • Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    Microsoft - Help and Support

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.

    http://www.microsoft.com/worldwide/

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, August 8, 2011 6:22 AM
    Moderator