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Outlook 2007 & SBS Exchange RRS feed

  • Question

  • I am trying to get a new user connected to the exchange on SBS 2003
    but I keep getting the message: "The connection to Microsoft Exchange
    is unavailable. Outlook must be online or connected to complete this
    action." Or It says that the name can't be resolved.

    The other users connect to exchange fine. I put in the exchange server
    just like the other computers have it in the mail account settings.
    They are using a servername.domainname.local

    The computer has been formatted, the OS is  XP Pro with all the latest
    updates

    1.  User can get to / log in to OWA.

    2.  I checked the other computers email settings and they do not use Rpc/HTTP

    They have SMTP virtual server set up.


    User has no problem connecting to the Exchange server when starting
    Outlook remotely; the issue arises when they try to authenticate. The
    user can access all the files on the server so I know she connects to
    the domain correctly.

    I have searched and tried MANY different fixes but haven't found one
    that is a solution yet.


    • Moved by Carey FrischMVP Tuesday, June 14, 2011 3:41 PM Move to more appropriate forum category (From:Windows XP Service Pack 3 (SP3))
    • Edited by angialkire Wednesday, June 15, 2011 3:36 PM
    Tuesday, June 14, 2011 2:35 PM

Answers

  • The version of Outlook is 2007 OS is XP Pro SP3. The computer has joined the domain. Exchange is a SMTP virtual server. I have got the user authenticated by choosing not to set up email during the first use of outlook. I was able to add her account and authenticate to the virtual server.

    The errors I received were posted in my initial thread. I do appreciate your time in attempting to help me but I have got the user connected and working smoothly.

     


    Angi Alkire
    • Marked as answer by angialkire Wednesday, June 15, 2011 6:45 PM
    Wednesday, June 15, 2011 6:45 PM

All replies

  • Hi
       You case is moved by MVP. But I need many details.
       >> I keep getting the message: "The connection to Microsoft Exchange
    is unavailable. Outlook must be online or connected to complete this
    action." Or It says that the name can't be resolved.
       It seems to be network error, DNS error,or account error.
       Then you solve the problem by formatting and reinstalling the OS.
        >>the issue arises when they try to authenticate. The
    user can access all the files on the server so I know she connects to
    the domain correctly.
        Which does issue arise when they try to authenticate?
        Can’t user pass the authentication? Can you post any error about it?
        What is version of your outlook?
        Does this computer join in the domain?

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 15, 2011 6:11 AM
  • The version of Outlook is 2007 OS is XP Pro SP3. The computer has joined the domain. Exchange is a SMTP virtual server. I have got the user authenticated by choosing not to set up email during the first use of outlook. I was able to add her account and authenticate to the virtual server.

    The errors I received were posted in my initial thread. I do appreciate your time in attempting to help me but I have got the user connected and working smoothly.

     


    Angi Alkire
    • Marked as answer by angialkire Wednesday, June 15, 2011 6:45 PM
    Wednesday, June 15, 2011 6:45 PM