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Exchange 2003 with Office 2010 and OneNote 2013 RRS feed

  • Question

  • I found a thread in the OneNote forum that semi addressed the issue that I'm having, but I was asked to post here.  I had Office small business 2010 installed and running on a Surface Pro2 tablet running Windows 8.  I've just installed the standalone version of OneNote 2013 to access some features that don't work in OneNote 2010 and now Outlook 2010 won't connect to my 2003 Exchange server.  I just get a 'Trying to connect' message.

    In the OneNote forum, someone said that they ran a repair on Office 2010 and that allowed them to use OneNote 2013 with Outlook 2010 connected to an Exchange 2003 server.  I did that, tested it, and it still wouldn't connect.  I also ran a repair on OneNote 2013 and I'm still getting the trying to connect message in Outlook.

    Any ideas from here?  Or is the only answer to continue to only use Office 2010 with Exchange 2003 or, upgrade our Exchange server?

    Thanks in advance for your time.


    Todd

    Tuesday, March 18, 2014 12:55 PM

Answers

  • Upgrading your Exchange server isn't a bad idea, but I don't think it's going to help. Mixing components from different releases of MS Office isn't a good idea, and that's probably where your problem lies.

    Have you tried creating a new profile for Outlook?


    --- Rich Matheisen MCSE&I, Exchange MVP

    • Proposed as answer by Richard Kuai Friday, March 21, 2014 1:58 AM
    • Marked as answer by kugumby Friday, March 21, 2014 12:27 PM
    Thursday, March 20, 2014 2:14 AM
  • Hi,

    I can reproduce the issue in Exchange 2003, Outlook 2010 and OneNote 2013 environment. As Rich said, Mixing components from different version of Office is not recommended. Please try to create a new Outlook profile or try to repair the Office 2010 via Control Panel, see if Outlook will be able to connect to Exchange server.

    Thanks,

    Jessie

    • Proposed as answer by Richard Kuai Friday, March 21, 2014 2:22 AM
    • Marked as answer by kugumby Friday, March 21, 2014 12:28 PM
    Thursday, March 20, 2014 10:52 AM

All replies

  • Upgrading your Exchange server isn't a bad idea, but I don't think it's going to help. Mixing components from different releases of MS Office isn't a good idea, and that's probably where your problem lies.

    Have you tried creating a new profile for Outlook?


    --- Rich Matheisen MCSE&I, Exchange MVP

    • Proposed as answer by Richard Kuai Friday, March 21, 2014 1:58 AM
    • Marked as answer by kugumby Friday, March 21, 2014 12:27 PM
    Thursday, March 20, 2014 2:14 AM
  • Hi,

    I can reproduce the issue in Exchange 2003, Outlook 2010 and OneNote 2013 environment. As Rich said, Mixing components from different version of Office is not recommended. Please try to create a new Outlook profile or try to repair the Office 2010 via Control Panel, see if Outlook will be able to connect to Exchange server.

    Thanks,

    Jessie

    • Proposed as answer by Richard Kuai Friday, March 21, 2014 2:22 AM
    • Marked as answer by kugumby Friday, March 21, 2014 12:28 PM
    Thursday, March 20, 2014 10:52 AM
  • That worked!  I created a new profile in Outlook 2010 and set it up to prompt for a profile when opening.  It connected right away.  Then I closed Outlook 2010 and opened OneNote 2013.  It asked me to register again to my e-mail address. I did that, OneNote 2013 opened. I closed it, then opened Outlook 2010 again and it continues to work.  I've opened and closed both several times now (including a restart) and Outlook 2010 is still working with OneNote 2013 installed.

    I agree with you both that it is best not to mix versions, but sometimes it just happens that way.  If I can keep it working, then it buys us just a little more time with Exchange 2003.

    Thanks to both of you for your help and time.

    Todd

    Thursday, March 20, 2014 1:19 PM