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Problem installing March CU for Skype for Business 2015 Server RRS feed

  • Question

  • I have been trying to install the CU in the proper procedures. When trying to failover one of the servers, it woudl eventually timeout wth unable to replicate. So I decided to simply stop the services and apply the CU. This worked exceept for KB 3134260.

    Log shows:

    [6/17/2016 9:35:46 AM] Beginning installation of selected binaries...
    [6/17/2016 9:35:46 AM] Executing command: msiexec.exe  /update "C:\Users\pbutler\AppData\Local\Temp\Server.msp" /passive /norestart /l*vx "C:\Users\pbutler\AppData\Local\Temp\Server.msp-USADUC10-[2016-06-17][09-35-46]_log.txt"
    [6/17/2016 9:37:23 AM] ERROR 1603: Server.msp had errors installing.

    Now the front end service will not start and I still cannot instal the patch. Suggestions?

    Friday, June 17, 2016 1:44 PM

Answers

  • Hi Ochimo,

    Would you please tell us if you have resolved the issue ?

    If you still have the issue, please try to reinstall SFB component:

    1. Go to Windows control panel , program and features

    2. Remove SFB web components and SFB core component

    3. Run step 2: setup or remove Lync  server components in SFB deployment wizard

    4. Run the latest CU installer file to update the SFB Server web components to the latest.

    5. start SFB services

    Best regards,

    Alice Wang

    • Proposed as answer by Alice-Wang Friday, July 8, 2016 7:07 AM
    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 5:20 AM
    Monday, June 20, 2016 9:10 AM
  • Bevor you run the update, have you checked the Poolreadiness check with Get-CsPoolUpgradeReadinessState ?

    As I understand, you have update only one FE and this frontend service did not start?

    If you have removed all update from this Server, you can try to run the Deployment Wizzard to fix, maybe some update errors.


    regards Holger Technical Specialist UC

    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 5:20 AM
    Sunday, June 19, 2016 6:19 PM

All replies

  • Why do we need a failover,  we can go with stop-cswindowsservice and make sure that the services are stopped and after that can apply the cu Update. can you revert back the updates as suggested in the end of the KB  / remove all the updates and start the server back. Then we will go ahead and install them with  proper shutdown of services. 


    Linus

    Friday, June 17, 2016 2:00 PM
  • Actually, I did end up doing a cs-<g class="gr_ gr_17 gr-alert gr_spell gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="17" id="17">stopwindowsservices</g> and then did the installation.That's when I encountered the error on the one installation. That said I have uninstalled all the updates and am working to try this again. When I try to start the services now it fails with:

    Process: 'C:\Program Files\Skype for Business Server 2015\Server\Core\LysSvc.exe'  Exit Code: 0xC3E8302D(SIPPROXY_E_WORKER_PROCESS_SLOW_INITIALIZING).
    Cause: This could happen due to low resource conditions or insufficient privileges.
    Resolution:
    Try restarting the server. If the problem persists contact Product Support Services.

    I have tried:

    Reset-CsPoolRegistrarState -ResetType QuorumLossRecovery

    that didn't fix this. My alternate is to either try to:

    1. Run “Stop-CsWindowsService” on all FE servers in the pool.

    2. Run “Reset-CsPoolRegistrarState -poolfqdn “FEpool.domain.com” -ResetType FullReset -NoReStart”

    3. Verify the Lync front-end services is stopped on all the FE Servers.

    4. On one FE Servers start the Lync front-end services.

    5. Wait for 1~2 minutes, and then sequentially start Lync Server front-end services on remaining front-end servers.

    Or I can simply rebuild the failing server. Is there a proper process for doing that?



    • Edited by Ochimo Friday, June 17, 2016 3:25 PM
    Friday, June 17, 2016 3:08 PM
  • You can do a full reset if you think its a windows fabric issue. Error also state about low resources , check ram and diskspace. how many FE do you have   ?


    Linus

    Friday, June 17, 2016 6:15 PM
  • 3 Front end servers. Could it really be a resources issue?The two other servers seem fine, whereas this one has been causing me issues.

    Friday, June 17, 2016 7:06 PM
  • You can also check the event viewer to see if it has really lost  the quorum as you will find that its still looking for the Routing groups. Full Reset should be able to bring us out of this state. 

    Linus

    Friday, June 17, 2016 7:08 PM
  • Bevor you run the update, have you checked the Poolreadiness check with Get-CsPoolUpgradeReadinessState ?

    As I understand, you have update only one FE and this frontend service did not start?

    If you have removed all update from this Server, you can try to run the Deployment Wizzard to fix, maybe some update errors.


    regards Holger Technical Specialist UC

    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 5:20 AM
    Sunday, June 19, 2016 6:19 PM
  • Hi Ochimo,

    Would you please tell us if you have resolved the issue ?

    If you still have the issue, please try to reinstall SFB component:

    1. Go to Windows control panel , program and features

    2. Remove SFB web components and SFB core component

    3. Run step 2: setup or remove Lync  server components in SFB deployment wizard

    4. Run the latest CU installer file to update the SFB Server web components to the latest.

    5. start SFB services

    Best regards,

    Alice Wang

    • Proposed as answer by Alice-Wang Friday, July 8, 2016 7:07 AM
    • Marked as answer by Niko.Cheng Saturday, July 9, 2016 5:20 AM
    Monday, June 20, 2016 9:10 AM
  • Sorry for the delay in replying. I have since rebuilt my server to address my issues. That said I encountered this issue again and discovered that the drive with the database only had 8 gigs available. When I increased the storage to 30 gigs available the installation completed without issue.

    Tuesday, August 30, 2016 8:23 PM
  • Hi Ochimo

    Free space on disk and try again.

    Best regards,

    DavidCh.

    Saturday, August 18, 2018 4:30 AM