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Windows Cumulative Update - Black Screen Spinning Circle Pre-Login RRS feed

  • Question

  • Hi all,

    Looking for some help with an issue with Cumulative Updates on Windows 10 for a random selection of machines.

    Basically we have a selection of 100s out of 1000s of Windows 10 machines with different hardware models and OS versions that black screen on reboot when installing cumulative updates.

    There are recent  reports of black screen issues with cumulative updates which can be resolved with a ctrl+alt+del but this is not the same issue. We are unable to get to a login screen at all.

    If we run a Cumulative Update on an affected machine, it runs and then asks for a reboot. Upon reboot the UEFI screen loads and then leaves us with a spinning circle of dots. The machine then sits there indefinitely with the spinning circle. The only way to work around this is to boot into safe mode, enter the bit locker key, and reboot. However, upon doing this the update rolls back and then lets you login. The problem is, if you run the update again, the same things happen. There doesn’t appear to be anything useful in the logs. The event logs are pretty empty, presumably because the point where it fails is pre logging?

    The ntbtlog form a machne looks like this and appears to loop around on in that cycle:

    …..

    BOOTLOG_NOT_LOADED @kdnic.inf,%kdnic.devicedesc%;Microsoft Kernel Debug Network Adapter

    BOOTLOG_NOT_LOADED @oem27.inf,%iskldtgt2%;Intel(R) HD Graphics 530

    BOOTLOG_NOT_LOADED @oem33.inf,%rtl8168.devicedesc%;Realtek PCIe GBE Family Controller

    BOOTLOG_NOT_LOADED @msports.inf,%*pnp0400.devicedesc%;Printer Port

    BOOTLOG_NOT_LOADED @msports.inf,%*pnp0501.devicedesc%;Communications Port

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @kdnic.inf,%kdnic.devicedesc%;Microsoft Kernel Debug Network Adapter

    BOOTLOG_NOT_LOADED @oem27.inf,%iskldtgt2%;Intel(R) HD Graphics 530

    BOOTLOG_NOT_LOADED @oem33.inf,%rtl8168.devicedesc%;Realtek PCIe GBE Family Controller

    BOOTLOG_NOT_LOADED @msports.inf,%*pnp0400.devicedesc%;Printer Port

    BOOTLOG_NOT_LOADED @msports.inf,%*pnp0501.devicedesc%;Communications Port

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @kdnic.inf,%kdnic.devicedesc%;Microsoft Kernel Debug Network Adapter

    BOOTLOG_NOT_LOADED @oem27.inf,%iskldtgt2%;Intel(R) HD Graphics 530

    BOOTLOG_NOT_LOADED @oem33.inf,%rtl8168.devicedesc%;Realtek PCIe GBE Family Controller

    BOOTLOG_NOT_LOADED @msports.inf,%*pnp0400.devicedesc%;Printer Port

    BOOTLOG_NOT_LOADED @msports.inf,%*pnp0501.devicedesc%;Communications Port

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @kdnic.inf,%kdnic.devicedesc%;Microsoft Kernel Debug Network Adapter

    BOOTLOG_NOT_LOADED @oem27.inf,%iskldtgt2%;Intel(R) HD Graphics 530

    BOOTLOG_NOT_LOADED @oem33.inf,%rtl8168.devicedesc%;Realtek PCIe GBE Family Controller

    BOOTLOG_NOT_LOADED @msports.inf,%*pnp0400.devicedesc%;Printer Port

    BOOTLOG_NOT_LOADED @msports.inf,%*pnp0501.devicedesc%;Communications Port

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    BOOTLOG_NOT_LOADED @cpu.inf,%intelppm.devicedesc%;Intel Processor

    ……

    The issues has happened now for the past 2 months cumulative updates ( we pulled last months because of the issue). We are unable to find any link between the machine affected, drivers, software, OS versions etc. Annoyingly when trying to fix the issue, machines will randomly succeed their update and then work fine. But it has no correlation so the fix that has been tried at the time. We have tried updating as many drivers as possible, but nothing shifts it.

    Does anyone have any tips or insight into resolving this type of issue? Is there any more aggressive logging which can be enabled to help identify where the issue is?

    Any help offered would be very much appreciated.

    Cheers

    PJ

    Monday, July 22, 2019 10:03 AM

All replies

  • Hi,

     

    When did this issue start to occur? Before the issue happened, did you do any modifications? Or install any updates?

     

    If you’re installing Windows updates, please disconnect the USB mouse, wireless receiver with USB connector, the printer with USB dongle and all other USB peripherals.

    Removing all the USB devices from the PC does work and makes everything run normally again. Your BIOS may take USB drive as the first boot order.

     

    To prevent Windows 10 from installing the incompatible dedicated graphics card driver update and causing the black screen with spinning circle during the booting, you can follow the steps below to turn off the automatic driver update feature on Windows 10 Fall Creators Update/Windows 10 Creators Update.

     

    1. Use Windows shortcut keys Win + PauseBreak.

     

    2. Click Advanced system settings on the left side.

     

    3. Go to the Hardware tab.

     

    4. Click the Device Installation Settings button.

     

    5. Choose the No option.

     

    6. Click the Save Changes button.

     

    About the log files, please refer to the following link:

    https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-logs

     

    Hope above information can help you.


    Please remember to mark the replies as answers if they help.
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    Tuesday, July 23, 2019 6:01 AM
  • Hi,

     

    Was your issue solved?

     

    If the reply helped you, please remember to mark it as an answer.

     

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 25, 2019 7:26 AM