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Out of Office emails not going external to LAN from Outlook/Exchange 2016 RRS feed

  • Question

  • Hello,

    I have outgoing SMTP from our Exchange 2016 server going out through Amazon SES which gives us a layer of protection and filtering, and also has stopped emails bouncing back to us. All great.... until

    It's stopped our out of office messages getting through to external addresses. Having done some digging it looks like it's Amazon that is blocking them:
    http://www.techieshelp.com/exchange-2013-autoreply-replying-external-senders/

    I know they used to work before we changed to using Amazon (ie. connecting directly to internet in the send connector).

    Has anyone resolved this situation with either Amazon or another smarthost?

    Amazon seem to have an extremely complex setup with SES, SNS and SQS  but no step by step guides on how to setup for the above problem

    thanks

    Thursday, April 27, 2017 1:11 PM

All replies

  • Hi robatwork,

    Did this issue occur for all users?

    Please double check if out of office is enabled for remote domain and external out of office is enabled for user. Create a new account to check if the issue persist.

    Because they used to work before you change to use Amazon, we consider that whether external out of office message was blocked by Amazon, we suggest you check Amazon’s setting or contact the vendor of Amazon to get helps.


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, April 28, 2017 6:59 AM
    Moderator
  • Yes Jim it's all users. I have verified it's Amazon by using a direct send connector ie. not a smart host. THen the OOO messages work OK. I can even see the eventid FAIL messages in the Get-MessageTrackingLog with Amazon.

    I am trying to get help from Amazon but this community is much busier than theirs so was hoping someone else who had used this combination would have seen this previously and found a workaround.

    thanks

    Friday, April 28, 2017 8:24 AM
  • Hi robatwork,

    To this issue, we suggest you post the message trace log to us for troubleshooting.


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 4, 2017 7:18 AM
    Moderator
  • As requested here is a trace of a failing auto-response. The line with the EventID FAIL is I believe the relevant one

    I have changed our domain to london.

    																																																																
    PSComputerName	,	RunspaceId	,	PSShowComputerName	,	Timestamp	,	ClientIp	,	ClientHostname	,	ServerIp	,	ServerHostname	,	SourceContext	,	ConnectorId	,	Source	,	EventId	,	InternalMessageId	,	MessageId	,	NetworkMessageId	,	Recipients	,	RecipientStatus	,	TotalBytes	,	RecipientCount	,	RelatedRecipientAddress	,	Reference	,	MessageSubject	,	Sender	,	ReturnPath	,	Directionality	,	TenantId	,	OriginalClientIp	,	MessageInfo	,	MessageLatency	,	MessageLatencyType	,	EventData	,	TransportTrafficType	,	SchemaVersion
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,		,		,	EXCHANGE1	,	No suitable shadow servers	,		,	SMTP	,	HAREDIRECTFAIL	,	4419521347679.00	,	<CA+ieABVcimahX5-e6ifrJbPgo3Yf5CrdArE=Yion48Nta=oCCw@mail.gmail.com>	,	a0f8e7ef-bad3-49c7-a004-08d48d6bb291	,	System.String[]	,	System.String[]	,	6097	,	1	,		,,	1348 to ROB from GMAIL	,	londonrob@gmail.com	,	londonrob@gmail.com	,	Incoming	,		,		,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1.ad.london.co.uk	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1	,	08D489205B8293D1;2017-04-27T12:46:09.373Z;1	,	EXCHANGE1\Default EXCHANGE1	,	SMTP	,	RECEIVE	,	4419521347679.00	,	<CA+ieABVcimahX5-e6ifrJbPgo3Yf5CrdArE=Yion48Nta=oCCw@mail.gmail.com>	,	a0f8e7ef-bad3-49c7-a004-08d48d6bb291	,	System.String[]	,	System.String[]	,	6097	,	1	,		,,	1348 to ROB from GMAIL	,	londonrob@gmail.com	,	londonrob@gmail.com	,	Incoming	,		,	77.72.0.29	,	0cA: 	,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,	EXCHANGE1	,		,		,	CatContentConversion	,		,	AGENT	,	AGENTINFO	,	4419521347679.00	,	<CA+ieABVcimahX5-e6ifrJbPgo3Yf5CrdArE=Yion48Nta=oCCw@mail.gmail.com>	,	a0f8e7ef-bad3-49c7-a004-08d48d6bb291	,	System.String[]	,	System.String[]	,	6588	,	1	,		,,	1348 to ROB from GMAIL	,	londonrob@gmail.com	,	londonrob@gmail.com	,	Incoming	,		,	77.72.0.29	,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,		,		,	EXCHANGE1	,	No suitable shadow servers	,		,	SMTP	,	HAREDIRECTFAIL	,	4419521347680.00	,	<d764bb80c64943aeadb51b8c937dbb79@EXCHANGE1.ad.london.co.uk>	,	2ae4b64a-00ff-4f36-8740-08d48d6bb2cc	,	System.String[]	,	System.String[]	,	7783	,	1	,		,,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,		,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1.ad.london.co.uk	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1	,	08D489205B8293DA;2017-04-27T12:48:33.028Z;0	,	EXCHANGE1\Default EXCHANGE1	,	SMTP	,	RECEIVE	,	4419521347680.00	,	<d764bb80c64943aeadb51b8c937dbb79@EXCHANGE1.ad.london.co.uk>	,	2ae4b64a-00ff-4f36-8740-08d48d6bb2cc	,	System.String[]	,	System.String[]	,	7783	,	1	,		,,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	0cI: 	,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,	EXCHANGE1	,		,		,	BlockInternalOofToExternalUser	,		,	ROUTING	,	DROP	,	4419521347680.00	,	<d764bb80c64943aeadb51b8c937dbb79@EXCHANGE1.ad.london.co.uk>	,	2ae4b64a-00ff-4f36-8740-08d48d6bb2cc	,	System.String[]	,	System.String[]	,	7915	,	1	,		,,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,		,	2017-04-27T12:48:26.674Z;SRV=EXCHANGE1.ad.london.co.uk:TOTAL-DEL=6.367|SDSSO-PEN=6.356(X-SMSDR=6.340|D-PEN=0.002);SRV=EXCHANGE1.ad.london.co.uk:TOTAL-HUB=0.146|SMR=0.111(SMRDI=0.008(SMRED=0.004(SMRED-ESET Filtering Agent=0.003))|SMRC=0.102(SMRCL=0.102))|CAT-PEN=0.034(CATOS=0.025(CATSM=0.025(CATSM-Malware Agent=0.023))|CATRESL-PEN=0.008)	,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,	EXCHANGE1	,		,		,	CatHandleFail	,		,	AGENT	,	AGENTINFO	,	4419521347680.00	,	<d764bb80c64943aeadb51b8c937dbb79@EXCHANGE1.ad.london.co.uk>	,	2ae4b64a-00ff-4f36-8740-08d48d6bb2cc	,	System.String[]	,	System.String[]	,	7915	,	1	,		,,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,	EXCHANGE1	,		,		,		,		,	ROUTING	,	DROP	,	4419521347680.00	,	<d764bb80c64943aeadb51b8c937dbb79@EXCHANGE1.ad.london.co.uk>	,	2ae4b64a-00ff-4f36-8740-08d48d6bb2cc	,	System.String[]	,	System.String[]	,	7915	,	1	,		,,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,		,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,		,		,	EXCHANGE1	,	No suitable shadow servers	,		,	SMTP	,	HAREDIRECTFAIL	,	4419521347681.00	,	<c002e55fe5ff4aa3ae611e45effc077b@EXCHANGE1.ad.london.co.uk>	,	122eaa7e-3e64-49f3-eba0-08d48d6bb6ab	,	System.String[]	,	System.String[]	,	7783	,	1	,		,,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,		,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1.ad.london.co.uk	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1	,	08D489205B8293DB;2017-04-27T12:48:33.183Z;0	,	EXCHANGE1\Default EXCHANGE1	,	SMTP	,	RECEIVE	,	4419521347681.00	,	<c002e55fe5ff4aa3ae611e45effc077b@EXCHANGE1.ad.london.co.uk>	,	122eaa7e-3e64-49f3-eba0-08d48d6bb6ab	,	System.String[]	,	System.String[]	,	7783	,	1	,		,,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	0cI: 	,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1.ad.london.co.uk	,	;250 2.0.0 OK;ClientSubmitTime:	,	Intra-Organization SMTP Send Connector	,	SMTP	,	SEND	,	4419521347679.00	,	<CA+ieABVcimahX5-e6ifrJbPgo3Yf5CrdArE=Yion48Nta=oCCw@mail.gmail.com>	,	a0f8e7ef-bad3-49c7-a004-08d48d6bb291	,	System.String[]	,	System.String[]	,	7878	,	1	,		,,	1348 to ROB from GMAIL	,	londonrob@gmail.com	,	londonrob@gmail.com	,	Incoming	,		,		,	2017-04-27T12:48:26.270Z;LSRV=EXCHANGE1.ad.london.co.uk:TOTAL-HUB=7.009|SMR=0.178(SMRDE=0.076(SMRED=0.073(SMRED-ESET Filtering Agent=0.072))|SMRC=0.101(SMRCL=0.101))|CAT=0.071(CATMS=0.001|CATOS=0.041(CATSM=0.041(CATSM-Unified Group Post Sent Item Routing Agent=0.006|CATSM-Malware Agent=0.033))|CATORES=0.025(CATRS=0.025(CATRS-Transport Rule Agent=0.002(X-ETREX=0.001)|CATRS-Index Routing Agent=0.022)))|UNK=0.001|SMSC=0.012|SMS=6.743(SMSMBXD=6.730)	,	00:07.0	,	LocalServer	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032		
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,	EXCHANGE1	,		,		,	CatContentConversion	,		,	AGENT	,	AGENTINFO	,	4419521347681.00	,	<c002e55fe5ff4aa3ae611e45effc077b@EXCHANGE1.ad.london.co.uk>	,	122eaa7e-3e64-49f3-eba0-08d48d6bb6ab	,	System.String[]	,	System.String[]	,	8063	,	1	,		,,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,		,		,	EXCHANGE1	,	ContentConversion	,		,	ROUTING	,	TRANSFER	,	4419521347682.00	,	<c002e55fe5ff4aa3ae611e45effc077b@EXCHANGE1.ad.london.co.uk>	,	122eaa7e-3e64-49f3-eba0-08d48d6bb6ab	,	System.String[]	,	System.String[]	,	10873	,	1	,		,	System.String[]	,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,		,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032		
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,	192.168.0.33	,	EXCHANGE1	,	54.154.210.139	,	ses-smtp-eu-west-1-prod-345515633.eu-west-1.elb.amazonaws.com	,		,	Amazon	,	SMTP	,	FAIL	,	4419521347682.00	,	<c002e55fe5ff4aa3ae611e45effc077b@EXCHANGE1.ad.london.co.uk>	,	122eaa7e-3e64-49f3-eba0-08d48d6bb6ab	,	System.String[]	,	System.String[]	,	11315	,	1	,		,,	Automatic reply: 1348 to ROB from GMAIL	,	test.user@london.co.uk	,	<>	,	Originating	,		,		,	2017-04-27T12:48:33.168Z;SRV=EXCHANGE1.ad.london.co.uk:TOTAL-DEL=0.029|SDSSO-PEN=0.014(D-PEN=0.002);SRV=EXCHANGE1.ad.london.co.uk:TOTAL-HUB=0.967|SMR=0.110(SMRDI=0.008(SMRED=0.004(SMRED-ESET Filtering Agent=0.003))|SMRC=0.101(SMRCL=0.100))|CAT=0.102(CATOS=0.023(CATSM=0.023(CATSM-Malware Agent=0.021))|CATRESL=0.007|CATORES=0.056(CATRS=0.056(CATRS-Transport Rule Agent=0.022(X-ETREX=0.022)|CATRS-Index Routing Agent=0.032))|CATCC=0.011)|QDE=0.198|SMSC=0.521(X-SMSDR=0.196)|SMS=0.032	,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,		,		,	EXCHANGE1	,	No suitable shadow servers	,		,	SMTP	,	HAREDIRECTFAIL	,	4419521347683.00	,	<44b1807a32d44e9e9b0e27639202d4de@london.co.uk>	,	1a6453d2-7360-4deb-c072-08d48d6bbc80	,	System.String[]	,	System.String[]	,	8579	,	1	,		,,	1348 INTERNAL to ROB	,	Colin.Simpson@london.co.uk	,	Colin.Simpson@london.co.uk	,	Originating	,		,		,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1.ad.london.co.uk	,	fdc3:233d:e792:7822:4391:f807:59c5:c459	,	EXCHANGE1	,	08D489205B8293DD;2017-04-27T12:48:42.968Z;0	,	EXCHANGE1\Default EXCHANGE1	,	SMTP	,	RECEIVE	,	4419521347683.00	,	<44b1807a32d44e9e9b0e27639202d4de@london.co.uk>	,	1a6453d2-7360-4deb-c072-08d48d6bbc80	,	System.String[]	,	System.String[]	,	8579	,	1	,		,,	1348 INTERNAL to ROB	,	Colin.Simpson@london.co.uk	,	Colin.Simpson@london.co.uk	,	Originating	,		,	192.168.0.81	,	0cI: 	,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    exchange1.ad.london.co.uk	,	3e19bab5-8a8c-4d0a-af99-12be503b5b0b	,	FALSE	,	27/04/2017 13:48	,		,	EXCHANGE1	,		,		,	CatContentConversion	,		,	AGENT	,	AGENTINFO	,	4419521347683.00	,	<44b1807a32d44e9e9b0e27639202d4de@london.co.uk>	,	1a6453d2-7360-4deb-c072-08d48d6bbc80	,	System.String[]	,	System.String[]	,	9066	,	1	,		,,	1348 INTERNAL to ROB	,	Colin.Simpson@london.co.uk	,	Colin.Simpson@london.co.uk	,	Originating	,		,	192.168.0.81	,		,,	None	,	System.Collections.Generic.KeyValuePair`2[System.String,System.Object][]	,	Email	,	15.01.0669.032				
    


    Thursday, May 4, 2017 12:18 PM
  • Hi robatwork,

    Find the sender from internal OOF message, then get the specific message trace log, check if the message was blocked by Amazon.


    Best Regards,
    Jim Xu
    TechNet Community Support


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 9, 2017 9:42 AM
    Moderator