locked
Worn out keyboard RRS feed

  • Question

  •  

    Hey, Here's a brain tickler for ya.

     

    So I bought my nice Blue glowing keyboard the Microsoft Reculsa, and I LOVE it.

     

    Appearently so much that I've started to wear out the A key and the space bar.

     

    Is there anyway I can buy new keys or send it away to be cleaned up? Warranity or not I'll pay, I just want to keep using the keyboard. i've had it for 6+ months and love it.

     

    Thanks!

    Tuesday, October 14, 2008 10:51 PM

Answers

  • Engelus

     

    That keyboard really is cool. It comes with a 3 Year warranty that covers the keyboard and the software.

     

    Reclusa™:
    http://www.microsoft.com/hardware/gaming/ProductDetails.aspx?pid=093&active_tab=systemRequirements


     

    Here is a webpage where you can read the warranty. Basically, hardware items are not covered for "wear and tear", which appears to be what you are describing.

     

    Microsoft Hardware Warranty Information:
    http://www.microsoft.com/hardware/Warranties.mspx

     

     

    Go to the following website and look at the 'Contact Information' section. There is a number there for parts replacement service. They should be able to help you get what you need.

     

    How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals:
    http://support.microsoft.com/kb/326246

     

    Hope this helps.

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Wednesday, October 15, 2008 8:33 PM
    Moderator

All replies

  • Engelus

     

    That keyboard really is cool. It comes with a 3 Year warranty that covers the keyboard and the software.

     

    Reclusa™:
    http://www.microsoft.com/hardware/gaming/ProductDetails.aspx?pid=093&active_tab=systemRequirements


     

    Here is a webpage where you can read the warranty. Basically, hardware items are not covered for "wear and tear", which appears to be what you are describing.

     

    Microsoft Hardware Warranty Information:
    http://www.microsoft.com/hardware/Warranties.mspx

     

     

    Go to the following website and look at the 'Contact Information' section. There is a number there for parts replacement service. They should be able to help you get what you need.

     

    How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals:
    http://support.microsoft.com/kb/326246

     

    Hope this helps.

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Wednesday, October 15, 2008 8:33 PM
    Moderator
  • Like most back lit keyboards the paint is on top and not under the keys
    to help save your keys use a Automotive Clear coat spray
    pull the keys to do this and give them 24H to dry

    if the light from under the keys is a bit to bright for you
    I added a Felt to under where the keys go its so sharp now!!
    I love this keyboard i gut it for X-Mass and if i keep and eye on
    the clear coat it will never where the black paint off the keys


    hope this will help any1 from getting worn out keys as it worked on my m8t's G15 and is doing its part for this keyboard now


                              Thanks for your time Maddog420

    Sunday, December 28, 2008 3:34 PM