Hi,
Are you using Word 2011 for Mac? If so, please try the following steps and check if it helps:
1. Close all your open programs
2. Open Finder
3. Press and Hold Option button, then click GO on the top tool bar. Keep holding the Option button down and click on Library
4. In the Library, click on Preferences
5. Look for the file com.microsoft.word.plist
6. Move the file to your desktop
7. Close the Library file
Steve Fan
TechNet Community Support
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