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Customized IE11 package not getting installed (IEAK11 used for Customization) RRS feed

  • Question

  • Hi,<o:p></o:p>

    I have installed IEAK 11 tool on Windows 8.1 and trying to create customized IE 11 for Windows 7 SP1 system (x86 & x64 based).<o:p></o:p>

    As per below link we have to install Prerequisite updates before installing Internet Explorer 11 on client machine.<o:p></o:p>

    https://support.microsoft.com/en-in/kb/2847882<o:p></o:p>

    I have created customized IE11 with Full installation Package option and selected feature are (Setup Customization & Internal Install) and then after synchronization with internet, I am adding Prerequisite updates in custom components. Then i have selected Completely silent installation with No restart. <o:p></o:p>

    I have tried installing the below customized files manually on Win7 machines, but it is not getting installed & also there is no error message.

    for your reference I am sharing the IE11_main.log information as below.

    00:00.610: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428 00:00.766: INFO:    Previous version of Internet Explorer: 8.0.7601.17514 00:00.828: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0... 00:00.906: INFO:    ...and 11.1.0.0... 00:01.031: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0... 00:01.094: INFO:    iexplore.exe version check success. Install can proceed. 00:01.250: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1) 00:02.719: INFO:    IEAKPRXY>>[BEGIN] Call to IEAKInitialize() 00:02.750: INFO:    IEAKPRXY>>IEAK_DLL: Date:5/25/2016 (M/D/Y) Time:17:13:54 00:03.031: INFO:    IEAKPRXY>>IEAK_DLL: Install Engine - download directory set to C:\Users\ADMINI~1\AppData\Local\Temp\IXP000.TMP 00:03.172: INFO:    IEAKPRXY>>IEAK_DLL: SetLocalCif :C:\Users\ADMINI~1\AppData\Local\Temp\IXP000.TMP\IESetup.CIF: 00:03.375: INFO:    IEAKPRXY>>IEAK_DLL: IEAKInitialize : Successfully Inited 00:03.438: INFO:    IEAKPRXY>>[END] Call to IEAKInitialize() 00:03.531: INFO:    IEAKPRXY>>[BEGIN] Call to IEAKSetConfiguration() 00:03.594: INFO:    IEAKPRXY>>IEAK_DLL: IEAKSetConfiguration: Successfully Set Configured 00:03.672: INFO:    IEAKPRXY>>[END] Call to IEAKSetConfiguration(), return value: TRUE 00:03.719: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt" 00:03.781: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml" 00:03.922: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab" 00:05.875: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu" 00:06.266: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1E762.tmp\Spelling_en.msu. 00:06.328: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu" 00:06.438: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1E762.tmp\Hyphenation_en.msu. 00:06.485: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab" 00:16.703: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates. 01:16.297: INFO:    The no reboot policy and supplemental files failed to download correctly. Default installation files will be used. Wait return value was 0x00000102 (258) [The wait operation timed out. ] 01:16.453: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1E762.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1E762.tmp\HardwareBlockingList.xml" 01:17.453: INFO:    Hardware support check succeeded. Installation will continue. 01:17.500: INFO:    Windows 7 operating system detected. 01:17.563: INFO:    Service pack major: 1 01:17.610: INFO:    Service pack minor: 0 01:17.672: INFO:    Service pack name:  Service Pack 1 01:17.813: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False) 01:17.875: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist. 01:17.953: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17514 >= 6.1.7601.17727 (False) 01:18.000: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7600.16385 >= 6.1.7601.17617 (False) 01:18.078: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.17514 >= 6.1.7601.17888 (False) 01:18.110: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf. 01:18.172: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False) 01:18.500: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.17514 >= 6.1.7601.18254 (False) 01:18.594: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7600.16385 >= 6.1.7601.18247 (False) 01:24.047: INFO:    Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU. 01:24.110: INFO:    Download for KB2670838 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=272391 -> KB2670838_amd64.CAB. 01:24.203: INFO:    Download for KB2639308 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=239722 -> KB2639308_amd64.CAB. 01:24.266: INFO:    Download for KB2533623 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=254722 -> KB2533623_amd64.MSU. 01:24.422: INFO:    Download for KB2731771 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258387 -> KB2731771_amd64.CAB. 01:24.531: INFO:    Download for KB2729094 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258385 -> KB2729094_amd64.MSU. 01:24.610: INFO:    Download for KB2786081 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=273751 -> KB2786081_amd64.CAB. 01:24.672: INFO:    Download for KB2888049 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=324542 -> KB2888049_amd64.MSU. 01:24.750: INFO:    Download for KB2882822 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=324541 -> KB2882822_amd64.MSU. 01:24.891: INFO:    Waiting for 9 prerequisite downloads. 02:29.031: INFO:    Prerequisite download processes have completed. Starting Installation of 9 prerequisites. 02:29.094: ERROR:   Error downloading prerequisite file (KB2834140): 0x800c0005 (2148270085) 02:29.735: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates. 02:29.906: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download. 02:30.844: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll 02:36.266: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036 02:36.297: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036 02:36.328: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036 02:36.391: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036 02:36.438: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036 02:36.485: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036 02:36.531: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036 02:36.610: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036 02:36.656: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147500036 02:36.703: ERROR:   SQM Upload failed while uploading "C:\Users\administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147500036 02:36.828: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1E762.tmp 02:36.969: INFO:    Unable to remove directory C:\Windows\TEMP\IE1E762.tmp, marking for deletion on reboot. 02:37.141: INFO:    Released Internet Explorer Installer Mutex

    Please let me know if any solution for this issue 

    Wednesday, June 8, 2016 5:48 AM

All replies

  • Hi Johnny,

    From the log you pasted, we can find out a conspicuous error.

    Error downloading prerequisite file (KB2834140): 0x800c0005 (2148270085)

    The system doesn’t meet the prerequisite, it can’t download KB2834140. Kindly check and install all available Windows Update on your Windows 7 machine. And then recreate the Windows Installer package to reinstall for test.

    Regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Thursday, June 9, 2016 1:55 AM
    Moderator
  • Thanks for your reply...

    FYI in my environment around 500 to 600 win7 client machine are available.

    We are not having any WSUS server or SCCM server to push the require IE Prerequisite updates.

    As informed in previous post using IEAK11 I have added prerequisite updates using custom components option.

    • But why update are not getting installed?
    • As per the above log why update are downloading from Microsoft via internet? (No internet connect for client machines)

    • while adding update in custom component there is option to enter the command line and parameter. I not providing any command line, please let me know If any command line need mention to install the updates.

    • I refereed below link to create customized IE11 for windows7 using IEAK11.

    http://prajwaldesai.com/deploy-internet-explorer-11-using-sccm-2012-r2/


    Thursday, June 9, 2016 5:24 AM
  • Would you mind letting me know the update of your condition? If you need further assistance, feel free to let me know. I will be more than happy to be of assistance.

    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, June 22, 2016 8:36 AM
    Moderator
  • Sorry till now I have not got any solution for this issue...
    Tuesday, July 19, 2016 12:10 PM
  • I have tried installing the below customized files manually on Win7 machines, but it is not getting installed & also there is no error message.

    There will always be some kind of diagnostic.  I would be using ProcMon to help uncover them.

    Did you try installing the pre-requisites manually too? 

    02:29.094: ERROR:   Error downloading prerequisite file (KB2834140): 0x800c0005 (2148270085) 02:29.735: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates. 02:29.906: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.

    Generally this 0x800C0005 code is often interpreted as being a sign of an interferer being present (such as a software firewall).  However, while checking this knowledge I found someone who has a different opinion

    http://windowsitpro.com/windows/jsi-tip-8191-you-receive-error-0x800c0005-or-error-0x8004005-when-you-scan-updates-using-win 

    However, notice that lately trying to do regsvr32 commands will almost always require that they be done elevated, e.g. in an Administrator Command Prompt.  So I would make at least that modification to those instructions.

     
    HTH



    Robert Aldwinckle
    ---

    Tuesday, July 19, 2016 6:54 PM
    Answerer
  • Hi Robert,

    Thanks for your reply...

    Yes, prerequisites updates are getting installed manually without any issue post that IE11 also getting installed.

    I suspect we have to give command line and parameter while adding the prerequisites updates in IEAK 11 tool. please refer the below screenshot and suggest if any command and parameter need to be used.


    Friday, July 22, 2016 4:47 AM