none
System Center Data Protection Manager 2016 Crashes When Marking a Tape as Free RRS feed

  • Question

  • I am running MS DPM 2016 5.0.342.0 and the entire system crashes when I mark a tape as free through the UI. This also kills all jobs in progress.  The problem is effectively rendering the system useless.  I tried the PowerShell script as an alternative with the same results.  The Application Event Log generates the following event:

    Log Name:      Application
    Source:        MSDPM
    Date:          2/14/2018 9:45:24 AM
    Event ID:      943
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      TX01BCKP03.hpsdfw.local
    Description:
    The description for Event ID 943 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    Unable to connect to the DPM database because the database is in an inconsistent state.
    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>16</Seq><TimeCreated>2/14/2018 3:45:24 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>DBCorruptionException</ExceptionType><ExceptionMessage>DLS error:  SP='dbo.prc_MM_MediaPool_GetOnMediaPoolId' Error=50001</ExceptionMessage><ExceptionDetails>Microsoft.Internal.EnterpriseStorage.Dls.DB.DBCorruptionException: DLS error:  SP='dbo.prc_MM_MediaPool_GetOnMediaPoolId' Error=50001
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlRetryCommand.ValidateReturnValue(String errorTitle)
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlContext.Close(Boolean disallowReuseConnection)
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlContext.Close()
       at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.Replica.DbContext.Close()
       at Microsoft.Internal.EnterpriseStorage.Dls.MMDatabase.MMCatalog.MoveMediaToNonAdminPool(Guid mediaId, MediaPoolType mediaPoolType)
       at Microsoft.Internal.EnterpriseStorage.Dls.MMInterface.MediaManager.MoveToNonAdminPool(Guid mediaId, UInt32 mediaPoolType)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CMediaManagerServices.MoveToNonAdminPool(_GUID mediaId, UInt32 mediaPoolType)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.MoveToNonAdminPool(CCoreServices* , _GUID mediaId, UInt32 mediaPoolType, tagSAFEARRAY** exceptionResult)</ExceptionDetails></FatalServiceError>

    the message resource is present but the message is not found in the string/message table
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSDPM" />
        <EventID Qualifiers="0">943</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-02-14T15:45:24.000000000Z" />
        <EventRecordID>111307</EventRecordID>
        <Channel>Application</Channel>
        <Computer>TX01BCKP03.hpsdfw.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Unable to connect to the DPM database because the database is in an inconsistent state.
    Problem Details:
    &lt;FatalServiceError&gt;&lt;__System&gt;&lt;ID&gt;19&lt;/ID&gt;&lt;Seq&gt;16&lt;/Seq&gt;&lt;TimeCreated&gt;2/14/2018 3:45:24 PM&lt;/TimeCreated&gt;&lt;Source&gt;DpmThreadPool.cs&lt;/Source&gt;&lt;Line&gt;163&lt;/Line&gt;&lt;HasError&gt;True&lt;/HasError&gt;&lt;/__System&gt;&lt;ExceptionType&gt;DBCorruptionException&lt;/ExceptionType&gt;&lt;ExceptionMessage&gt;DLS error:  SP='dbo.prc_MM_MediaPool_GetOnMediaPoolId' Error=50001&lt;/ExceptionMessage&gt;&lt;ExceptionDetails&gt;Microsoft.Internal.EnterpriseStorage.Dls.DB.DBCorruptionException: DLS error:  SP='dbo.prc_MM_MediaPool_GetOnMediaPoolId' Error=50001
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlRetryCommand.ValidateReturnValue(String errorTitle)
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlContext.Close(Boolean disallowReuseConnection)
       at Microsoft.Internal.EnterpriseStorage.Dls.DB.SqlContext.Close()
       at Microsoft.Internal.EnterpriseStorage.Dls.PRMCatalog.Replica.DbContext.Close()
       at Microsoft.Internal.EnterpriseStorage.Dls.MMDatabase.MMCatalog.MoveMediaToNonAdminPool(Guid mediaId, MediaPoolType mediaPoolType)
       at Microsoft.Internal.EnterpriseStorage.Dls.MMInterface.MediaManager.MoveToNonAdminPool(Guid mediaId, UInt32 mediaPoolType)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CMediaManagerServices.MoveToNonAdminPool(_GUID mediaId, UInt32 mediaPoolType)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.MoveToNonAdminPool(CCoreServices* , _GUID mediaId, UInt32 mediaPoolType, tagSAFEARRAY** exceptionResult)&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;
    </Data>
        <Binary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inary>
      </EventData>
    </Event>


    Robin Williams

    Wednesday, February 14, 2018 3:47 PM

All replies