locked
One of my drives disappeared! HELP!!! RRS feed

  • Question

  •  

    My DVD drive was working great til I did a Windows Vista update to SP1. The next morning I went to use the drive and it could not be seen by the program that I was using. I checked "My Computer" and the drive was completely gone.

    I shut down and restarted the computer and went into the BIOS to see it the motherboard saw the drive and it did. I restarted the computer and checked but Windows and it did not see it. I checked the device manager and it did show there with an exclamation mark.

    The Error that shows for the drive is: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    I have tried removing the drive and reloading it but the same thing happened. I thought that it could be the drive so I went and bought a new one (different make) and the same problem exists.

    Has anyone experienced anything like this? Please Help!

    Thank you,

    Charles

    Friday, January 30, 2009 6:34 PM

Answers

  •  

    Hi Charles,

     

    Thank you for posting.

     

    Regarding this issue, I will share to the following Knowledge Base with you:

     

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista:

    http://support.microsoft.com/kb/929461/en-us

     

    Hope this helps.

     

    Thanks.


    Nicholas Li - MSFT
    Tuesday, February 3, 2009 6:43 AM
    Moderator