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SCDPM 2016 Install Failed - All the Items that were copied during Installation process have been removed

    Question

  • Hi Team,

    Good Day!!!,

    Actually we are in very strange issue that we tried to install SCDPM  2016 in freshly installed Windows Server 2016 std edition is failing , SQL was 2016 std edition. we tried to install on 2 Servers we got the same error message.

    Attached screen shot of the error message.

    SCDPM2016InstallFailed

    thanks in advance,



    Regards, Kesavan K M. Please remember to mark the replies as answers if they help.

    Tuesday, May 7, 2019 11:14 AM

Answers

  • Hi All,

    Good Day!!!,

    Thanks for all your supports on this.

    Actually this is Hardware issue , we might have tried to install SCDPM 2016 on non suitable hardware.

    We tried to 2 times format the server and install SCDPM but we got same error message, So we requested client to provide and VM with same configuration but this time we could able to complete setup without any issue.

    finally we concluded that this is because of some hardware compatability issue.

    thanks,


    Regards, Kesavan K M. Please remember to mark the replies as answers if they help.

    • Marked as answer by kesa_kara Monday, June 3, 2019 7:59 PM
    Monday, June 3, 2019 7:58 PM

All replies

  • Hello Kesavan,

    Which exact version of SQL Server 2016 do you have, any service packs?

    Could you provide the error message and error ID you are receiving, it can be found in the Error tab.

    Make sure of the following:

    • Don't have SQL Server Management Studio above version 16.5
    • Make sure the account you're using to install DPM 2016 has sysadmin privileges to the SQL Server database.

    Best regards,
    Leon


    Blog: https://thesystemcenterblog.com LinkedIn:

    Tuesday, May 7, 2019 11:54 AM
  • Hi Leon,

    Both the recommended already in place.

    We have SSMS 16.5 & the Installer account is member of SQL Sysadmin .

    Error Message from Setup Log:

    [15-02-2019 19:09:20] *** Error : Failed to copy file from C:\Users\dpmadmin\AppData\Local\Temp\DPMFA78.tmp\DPM2012\Setup\ReportSRV5.dll to \\DPMServer\C$\Program Files\Microsoft SQL Server\MSRS13.MSSQLSERVER\Reporting Services\ReportServer\bin\ReportSRV5.dll. (ID: 4339)

    Review the error details and take appropriate action. Then retry the operation.
    [15-02-2019 19:09:20] Information : Data Protection Manager installation has failed. All the items that were copied during the installation process have been removed.
    For details, click the Error tab.

    thanks In advance,


    Regards, Kesavan K M. Please remember to mark the replies as answers if they help.

    Tuesday, May 7, 2019 12:38 PM
  • Are you using a local or remote SQL Server? Is this a standalone SQL Server or a cluster?

    Have you configured the SQL Server Reporting Services prior to launching the DPM 2016 setup?

    Make sure the account used to install DPM is a member of the local administrator's group on the server, also run the setup as Run as Administrator.


    Do you have any antivirus software installed?


    Blog: https://thesystemcenterblog.com LinkedIn:


    • Edited by Leon Laude Tuesday, May 7, 2019 1:18 PM
    Tuesday, May 7, 2019 12:49 PM
  • Hi Leon,

    Yes its a Local SQL Server , on the same box we are try to install SCDPM

    Install Account is member of Local Administrator and Setup was start as Run As Administrator only

    There are no antivirus installed as of now.

    SQL Reporting Services Was configured before SCDPM setup start.

    thanks,


    Regards, Kesavan K M. Please remember to mark the replies as answers if they help.

    Tuesday, May 7, 2019 2:36 PM
  • Is this SQL Server 2016 Standard RTM or is it with any Service Packs?

    Please check the DPM installation log over here:

    C:\Program Files\Microsoft System Center 2016\DPM\DPMLogs\DpmSetup.log


    Blog: https://thesystemcenterblog.com LinkedIn:


    • Edited by Leon Laude Tuesday, May 7, 2019 2:51 PM
    Tuesday, May 7, 2019 2:37 PM
  • Hi All,

    Good Day!!!,

    Thanks for all your supports on this.

    Actually this is Hardware issue , we might have tried to install SCDPM 2016 on non suitable hardware.

    We tried to 2 times format the server and install SCDPM but we got same error message, So we requested client to provide and VM with same configuration but this time we could able to complete setup without any issue.

    finally we concluded that this is because of some hardware compatability issue.

    thanks,


    Regards, Kesavan K M. Please remember to mark the replies as answers if they help.

    • Marked as answer by kesa_kara Monday, June 3, 2019 7:59 PM
    Monday, June 3, 2019 7:58 PM