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problems turning on, booting up RRS feed

  • Question

  • I may be in the wrong forum but maybe you guys can help me out.

    We had a power surge over night and my computer will no finish the boot process.  I get taken to the "there was an error screen"  where you can  choose to start normally start in safe mode and so on....

    When  I make a selection all seems good but we just go in a circle.  I get taken back same screen.  A non ending circle.....

    Any ideas?

    Thank you

    Saturday, October 8, 2011 11:31 PM

Answers

  • Hi,

    According to the description, it seems it can boot into Safe Mode but failed to boot normally.

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.
     
    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.
     
    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.
     
    Refer:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, October 12, 2011 9:22 AM
    Moderator