the custom form cannot be opened. Outlook will use an Outlook form instead. the form required to view this message cannot be displayed contact your administrator
Question
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Hi,
Office Professional 2013 32 bit is installed along with Symantec Enterprise Vault Outlook Add-In. refer the below error
This is resolved after deleting FRMCHACHE.DAT at C:\Users\username\AppData\Local\Microsoft\FORMS\FRMCACHE.DAT.
Why this message occurs. is there any Office 2013 update need to be installed. Please let me know,
Regards, Boopathi
- Edited by boopathi subramaniam Thursday, September 7, 2017 1:49 PM spell correction
- Moved by Yuki SunMicrosoft contingent staff Friday, September 8, 2017 5:46 AM Move to dedicated Outlook forum
Answers
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Hi boopathi,
>> the custom form cannot be opened. Outlook will use an Outlook form instead. the form required to view this message cannot be displayed contact your administrator
As far as I know, this error usually means that we need to clean Outlook's forms cache.
To clear the forms cache in Outlook, generally it is suggested to follow the steps below:
1. Go to File > Options > Advanced > Custom Forms.
2. Click on Manage Forms > Clear Cache, and then restart Outlook:If the above doesn't work, as you have mentioned in your post, we can try to resolve this by deleting all the frmcache.dat file and folders that are in the Forms folder: C:\Users\username\AppData\Local\Microsoft\FORMS
In your situation, we do not need to install any Update to fix the issue. But it is always recommended to keep the Office application up to date for security and better user experience :)
Hope the above information can be helpful.
Best regards,
Yuki SunPlease remember to mark the replies as answers if they helped.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
- Proposed as answer by Yuki SunMicrosoft contingent staff Tuesday, September 12, 2017 9:04 AM
- Marked as answer by boopathi subramaniam Wednesday, September 27, 2017 5:15 PM
All replies
-
Hi boopathi,
>> the custom form cannot be opened. Outlook will use an Outlook form instead. the form required to view this message cannot be displayed contact your administrator
As far as I know, this error usually means that we need to clean Outlook's forms cache.
To clear the forms cache in Outlook, generally it is suggested to follow the steps below:
1. Go to File > Options > Advanced > Custom Forms.
2. Click on Manage Forms > Clear Cache, and then restart Outlook:If the above doesn't work, as you have mentioned in your post, we can try to resolve this by deleting all the frmcache.dat file and folders that are in the Forms folder: C:\Users\username\AppData\Local\Microsoft\FORMS
In your situation, we do not need to install any Update to fix the issue. But it is always recommended to keep the Office application up to date for security and better user experience :)
Hope the above information can be helpful.
Best regards,
Yuki SunPlease remember to mark the replies as answers if they helped.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
- Proposed as answer by Yuki SunMicrosoft contingent staff Tuesday, September 12, 2017 9:04 AM
- Marked as answer by boopathi subramaniam Wednesday, September 27, 2017 5:15 PM
