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Programs hang on installation + uninstall RRS feed

  • Question

  • We have numerous Windows 8.1 PCs that hang when trying to install programs.

    The installation wizard will go through until the screen where there progress bar and hang at this point, never showing any progress. The same happens if you try to uninstall something already on the image, like AV.

    This is happening on PCs with clean images. If you install an application immediately after deployment, the software installs, after any time, manybe because of Windows Updates having installed, no programs will then install due to the issue mentioned above.

    Is there a solution to this? There is nothing in the event viewer and I cant find a solution online.

    Monday, September 22, 2014 10:54 AM

Answers

  • Can you perform a clean boot, and check once ?

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 23, 2014 1:18 AM
  • Hi,

    So we are not able to install/uninstall any programs in Windows 8.1?

    We may take a try with the method mentioned in the below article:

    error 1719 windows installer service could not be accessed ....

    Open Regedit.exe, navigate to :
    HKEY_LOCAL_MACHINE\SYSTEM\CURRENT CONTROL SET\SERVICES\MSIserver

    On the right side, find the WOW64 (If not exists, please create it), then change the value to 0(Base should be Hexadecimal).

    Note: Before making any changes in registry, please backup first.

    Best regards     


    Michael Shao
    TechNet Community Support

    Wednesday, September 24, 2014 6:56 AM

All replies

  • Can you perform a clean boot, and check once ?

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, September 23, 2014 1:18 AM
  • Hi,

    So we are not able to install/uninstall any programs in Windows 8.1?

    We may take a try with the method mentioned in the below article:

    error 1719 windows installer service could not be accessed ....

    Open Regedit.exe, navigate to :
    HKEY_LOCAL_MACHINE\SYSTEM\CURRENT CONTROL SET\SERVICES\MSIserver

    On the right side, find the WOW64 (If not exists, please create it), then change the value to 0(Base should be Hexadecimal).

    Note: Before making any changes in registry, please backup first.

    Best regards     


    Michael Shao
    TechNet Community Support

    Wednesday, September 24, 2014 6:56 AM