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2003 microsoft outlook problem RRS feed

  • Question

  • I closed out of my computer thursday 3pm 7-1-10 having no problems.  I opened my ms outlook tuesday 7 am 7-6-10 and have the problem ever since , it just repeats itself, Microsoft office outlookhas encountered a problem and needs to close..

    How do I get it go go away??

    Tuesday, July 6, 2010 2:19 PM

Answers

  • I am assuming here that you have an Exchange server, but after reading your post again, I am not sure.  Please verify as these following information is based on you having Exchange.

    OWA is Outlook Web Access (web based version of Outlook hosted on your CAS server for Exchange 2007/2010).  You can get to it by opening a browser and going to http(s)://serverFQDN/owa (for Exch 2007/2010) or http(s)://serverFQDN/exchange (for Exch 2003).  Not sure if "s" is required or not. 

    To re-create you Outlook profile, look at this link: http://www.howto-outlook.com/faq/newprofile.htm

    You will not lose any contacts or email as this is hosted on the Exchange server.


    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    • Proposed as answer by TWHarrington Tuesday, July 6, 2010 7:23 PM
    • Marked as answer by Gavin-Zhang Friday, July 9, 2010 6:43 AM
    Tuesday, July 6, 2010 7:23 PM
  • Located your PST file, back it up, and then recreate your Outlook profile from the link above.  If you are configured for POP3 or IMAP, then write those settings down first before recreating your profile.
    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    • Proposed as answer by TWHarrington Tuesday, July 6, 2010 7:54 PM
    • Marked as answer by Gavin-Zhang Friday, July 9, 2010 6:43 AM
    Tuesday, July 6, 2010 7:54 PM
  • Sounds like you Outlook is now opening successfully!  now you can import in your old pst file.  File Import/Export...then go through the wizard.


    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    • Proposed as answer by TWHarrington Wednesday, July 7, 2010 3:44 PM
    • Marked as answer by Gavin-Zhang Friday, July 9, 2010 6:43 AM
    Wednesday, July 7, 2010 3:44 PM

All replies

  • Have you rebooted your computer?  Any updates over the weekend?  anyone else having this issue? 
    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    Tuesday, July 6, 2010 2:42 PM
  • I rebooted and it still appears.  No updates that I know of.  No one else having this issue.  If I go into safe mode will that stop that box from qppearing so I can delete some emails?
    Tuesday, July 6, 2010 6:02 PM
  • I have version 2007 of outlook in case that matters..
    Tuesday, July 6, 2010 6:04 PM
  • Not sure why you are wanting to go into safe mode so that you can delete some emails.  Can you log into your mailbox via OWA?  Can you recreate your Outlook profile?
    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    Tuesday, July 6, 2010 6:13 PM
  • not sure what  OWA  is?   how do i recreate my profile?   will i lose any contact info or previous emails??
    Tuesday, July 6, 2010 7:18 PM
  • I am assuming here that you have an Exchange server, but after reading your post again, I am not sure.  Please verify as these following information is based on you having Exchange.

    OWA is Outlook Web Access (web based version of Outlook hosted on your CAS server for Exchange 2007/2010).  You can get to it by opening a browser and going to http(s)://serverFQDN/owa (for Exch 2007/2010) or http(s)://serverFQDN/exchange (for Exch 2003).  Not sure if "s" is required or not. 

    To re-create you Outlook profile, look at this link: http://www.howto-outlook.com/faq/newprofile.htm

    You will not lose any contacts or email as this is hosted on the Exchange server.


    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    • Proposed as answer by TWHarrington Tuesday, July 6, 2010 7:23 PM
    • Marked as answer by Gavin-Zhang Friday, July 9, 2010 6:43 AM
    Tuesday, July 6, 2010 7:23 PM
  • i do not believe we are using exchange server.  this is just a single station on inhouse hp switch to share internet and email.
    Tuesday, July 6, 2010 7:28 PM
  • Located your PST file, back it up, and then recreate your Outlook profile from the link above.  If you are configured for POP3 or IMAP, then write those settings down first before recreating your profile.
    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    • Proposed as answer by TWHarrington Tuesday, July 6, 2010 7:54 PM
    • Marked as answer by Gavin-Zhang Friday, July 9, 2010 6:43 AM
    Tuesday, July 6, 2010 7:54 PM
  • located the .pst file and backed it up.  then i went into recreate a profile and built  outlook2.

    i then opened outlook and all my mail was gone except for 1 piece of mail that keeps coming back every time it restarts.

    now what?

     

    Wednesday, July 7, 2010 1:14 PM
  • Sounds like you Outlook is now opening successfully!  now you can import in your old pst file.  File Import/Export...then go through the wizard.


    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    • Proposed as answer by TWHarrington Wednesday, July 7, 2010 3:44 PM
    • Marked as answer by Gavin-Zhang Friday, July 9, 2010 6:43 AM
    Wednesday, July 7, 2010 3:44 PM
  • where would i find my new .pst file if it has been created?   i am still getting that box saying there is an error about 3 to 5 seconds after opening outlook.

    if i can the old .pst file imported wil that help or make the problem worse??

    Wednesday, July 7, 2010 5:52 PM
  • Can you do a repair installation of Outlook?
    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    Wednesday, July 7, 2010 6:16 PM
  • just tell me how and i will do it.
    Wednesday, July 7, 2010 7:16 PM
  • Two options to do a repair on Outlook.  1) in Outlook, click the Help menu and select Office Diagnostics and go through the wizard.  2) In add/remove programs, find your installation and select change, it should give you an option to repair.
    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    Wednesday, July 7, 2010 8:34 PM
  • do you have a preference on either repair to use??  once i do the repair then do i still have to restore my .pst file to get all my email and contacts back??

     

    thanks

     

    al

    Wednesday, July 7, 2010 9:07 PM
  • Use the option from the Help menu first.  And yes, you will still have to import in your pst file to get your email and contacts back.
    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    Wednesday, July 7, 2010 11:57 PM
  • i ran the office diags and then it tried to access ms help page but could not.

    i noticed that every time i open outlook it brings up the last email received even if i delete it.

    is that normal?

    i guess the next step is to try and repair it from the add/remove programs.

    will i need my cd for office outlook?

    Thursday, July 8, 2010 12:03 PM
  • I really appreciated all your help even though I had to ask a lot of questions.

    I believe i am back to yesterday morning with no pop up windows.

     

    can i get your email address in case i ever have more castrophys that i can not fix. 

     

     

    thanks,

    Alan

     

     accountant@eoddok.org

    Thursday, July 8, 2010 4:22 PM
  • Glad you are back in business.  Best thing to do is post it in the forums for help, that way if I am not available, someone else will be.  Good luck.


    Tim Harrington - Catapult Systems - http://HowDoUC.blogspot.com
    Thursday, July 8, 2010 5:32 PM