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COA - OEM - Invalid key RRS feed

  • Question

  • Hi,

    Got a customer who we have sold a valid COA to use with Vista Home Basic and the Installed Version on the system is Vista Home Basic.

    We have tryed to assist the customer over the phone trying to alter the letters and numbers but to no luck usally it's just 8's and B's and 6's and G's that get mixed up but there isnt many of them in the key.

    The user doesnt have a digital camera to show us the key and the user is a good number of miles away (over 100).

    If the user was to call MS could they give the COA Serial (the numbers above the product key & barcode) could Microsoft tell the user what the correct letters are for the key as the COA serial will tell MS it's a legit key.
    Friday, March 20, 2009 3:04 PM

Answers

  • Hi Robbie,
    the best way is to call the Microsoft Help Desk for your region and if you can prove and give the necessary proof to Microsoft of your genuine Windows Vista purchase, Microsoft may give you a new key!


    Akfash Latibu http://akfash.wordpress.com http://techdbt.blogspot.com http://techdisti.blogspot.com
    • Marked as answer by Anthony_Mann Monday, March 23, 2009 11:02 PM
    Monday, March 23, 2009 2:21 PM

All replies

  • Hi Robbie,
    the best way is to call the Microsoft Help Desk for your region and if you can prove and give the necessary proof to Microsoft of your genuine Windows Vista purchase, Microsoft may give you a new key!


    Akfash Latibu http://akfash.wordpress.com http://techdbt.blogspot.com http://techdisti.blogspot.com
    • Marked as answer by Anthony_Mann Monday, March 23, 2009 11:02 PM
    Monday, March 23, 2009 2:21 PM
  •  A COA should never be sold or purchased by itself without the software it authenticates.

    See: http://www.microsoft.com/resources/howtotell/content.aspx?pg=coa&displaylang=en
    Carey Frisch
    Monday, March 23, 2009 11:04 PM