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DPM 2010 & End User Recovery Problem RRS feed

  • Question

  • We are having trouble with E.U.R. in our test DPM system. 

    We have set up an FPS and a DPM server to test the way things will work when we eventually get the harddrives we need to provide us with the space to build a real DPM (The HD shortage is causing long waits on this end).  Anyway, the end user recovery of the test share on the new test FPS is not working at all.  When accessing the end user I get "There are no previous verisions available."

    Both of the servers are running Server 2008 R2.  We have setup the schema successfully and the DPM EUR auto-shares can be accessed remotely.  There are multiple versions of at least one file in the share and security is right. 

    We have tried everything that we found on the 'net (including the couple below which seemed most relevent) to no avail.  We moves the test share a couple of folder levels as iddicated in the first one and Built and rebuilt and re-sync the recovery setup a dozen times as per the second.

    http://social.technet.microsoft.com/Forums/en-US/dpmfilebackup/thread/22a6c089-0c52-4f52-b563-f21ec279667f

    http://support.risualblogs.com/blog/2012/01/24/dpm-2010-eur-issue-previous-versions-not-appearing-on-certain-foldersshares-2/

    In addition we ran network monitor on both teh DPM and the client.  We determined that the client trying to access the previous versions had indeed downloaded the appropriate schema data, but had at no time attempted to contact the DPM server itself, which would seem to be an issue I would think.

    Any help would be appreciated.

    Thursday, February 2, 2012 5:28 PM

Answers

  • Did you install this Windows 7 hotfix ?

    2466048 Previous versions of a file or of a folder in a DFS share are not listed if you access the share through a nested DFS link from a computer that is running Windows 7 or Windows Server 2008 R2
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;2466048


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    • Marked as answer by Admiral_brad Friday, February 3, 2012 5:48 PM
    Friday, February 3, 2012 5:23 PM
    Moderator

All replies

  • Which OS is running on the client?
    Thanks, Wilson Souza - MSFT This posting is provided "AS IS" with no warranties, and confers no rights
    • Marked as answer by Admiral_brad Friday, February 3, 2012 3:38 PM
    • Unmarked as answer by Admiral_brad Friday, February 3, 2012 3:38 PM
    Friday, February 3, 2012 8:35 AM
  • Windows 7 Enterprise x32
    Friday, February 3, 2012 3:38 PM
  • Hi,

    Dsquery is a command-line tool that is built into Windows Server 2008. It is available if you have the Active Directory Domain Services (AD DS) server role installed. To use dsquery, you must run the dsquery command from an elevated command prompt. To open an elevated command prompt, click Start, right-click Command Prompt, and then click Run as administrator.


    Use the following cmdline:

    dsquery  * cn=ms-sharemapconfiguration,cn=system,dc=X,dc=Y -attr ms-backupSrvShare ms-productionSrvShare

    Replace the highlighted for your domain. The example is for domain X.Y


    IE:  dsquery  * cn=ms-sharemapconfiguration,cn=system,dc=nwtraders,dc=com -attr ms-backupSrvShare ms-productionSrvShare

    Check to see if the mappings are correct for the server share and the associated DPM share. 

     

    If that is all OK - install this hotfix on your Windows 7 clients to see if that helps.

    2466048 Previous versions of a file or of a folder in a DFS share are not listed if you access the share through a nested DFS link from a computer that is running Windows 7 or Windows Server 2008 R2
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;2466048


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Friday, February 3, 2012 3:45 PM
    Moderator
  • Already took a look at that (see the second link).  Everything is right.
    Friday, February 3, 2012 3:53 PM
  • Did you install this Windows 7 hotfix ?

    2466048 Previous versions of a file or of a folder in a DFS share are not listed if you access the share through a nested DFS link from a computer that is running Windows 7 or Windows Server 2008 R2
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;2466048


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    • Marked as answer by Admiral_brad Friday, February 3, 2012 5:48 PM
    Friday, February 3, 2012 5:23 PM
    Moderator
  • Although the listed symptoms had nothing to do with us, (I was accessing it via \\<<var>servername</var>>\<<var>sharename</var>> already)  the hotfix fixed the access problem on my machine and two others that were having the issue.

    We will be looking at running a script to install this on all our machines, as they are all having the same issue.  However, we are concerned that this hotfix could cause greater issues as it has not been replaced with a full patch yet.

    Friday, February 3, 2012 6:57 PM
  • Hi.

    GR8 - However, not to worry, that fix only contains a single binary (twext.dll) which is responsible for looking for shadow copies.

    Apparently the fix included other non-documented conditions that caused the problem, so I'm happy it resolved your issue.


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Friday, February 3, 2012 8:06 PM
    Moderator