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Skype for Business Crashing on a Mac
Question
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Hello, Skype for Business keeps crashing on this users MAC. We have reinstalled and updated to the latest version. The crash log is below, thank you in advance for any help:
Process: Skype for Business [559]
Path: /Applications/Skype for Business.app/Contents/MacOS/Skype for Business
Identifier: com.microsoft.SkypeForBusiness
Version: 16.16.102 (16.16.102)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Skype for Business [559]
User ID: 501
Date/Time: 2018-05-01 07:46:20.145 -0400
OS Version: Mac OS X 10.13.4 (17E199)
Report Version: 12
Anonymous UUID: 387B4E0C-62AC-5782-7354-21E1278820C6
Sleep/Wake UUID: 1DC3D119-83D5-4542-A230-41DCB3FC0882
Time Awake Since Boot: 1200 seconds
Time Since Wake: 590 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY
VM Regions Near 0x20:
-->
__TEXT 0000000105245000-0000000105683000 [ 4344K] r-x/rwx SM=COW [1] [/Applications/Skype for Business.app/Contents/MacOS/Skype for Business]
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.microsoft.IPA 0x0000000106cb25a2 NUtil::CTimer::stop() + 10
1 com.microsoft.IPA 0x00000001069d4fa1 NAppLayer::CTransportRequestRetrialQueue::flushPendingToSendRequestList() + 419
2 com.microsoft.IPA 0x00000001069d5b7b NAppLayer::CTransportRequestRetrialQueue::handleFinalTransportResponse(NTransport::CTransportRequestEvent const&, bool) + 1127
3 com.microsoft.IPA 0x0000000106c020b8 NTransport::CSessionBase<NTransport::IEwsSession>::updateRequestState(NTransport::CTransportRequestEvent const&) + 146
4 com.microsoft.IPA 0x0000000106bf581c NTransport::CRequestManager::notify(unsigned int, NUtil::CRefCountedPtr<NTransport::ITransportRequest> const&, std::__1::list<NUtil::CRefCountedPtr<NTransport::ITransportResponse>, std::__1::allocator<NUtil::CRefCountedPtr<NTransport::ITransportResponse> > > const&) + 118
5 com.microsoft.IPA 0x0000000106cc3f82 NUtil::CEventQueue::run() + 612
6 com.apple.CoreFoundation 0x00007fff47c24a61 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
7 com.apple.CoreFoundation 0x00007fff47cde47c __CFRunLoopDoSource0 + 108
8 com.apple.CoreFoundation 0x00007fff47c074c0 __CFRunLoopDoSources0 + 208
9 com.apple.CoreFoundation 0x00007fff47c0693d __CFRunLoopRun + 1293
10 com.apple.CoreFoundation 0x00007fff47c061a3 CFRunLoopRunSpecific + 483
11 com.apple.HIToolbox 0x00007fff46eeed96 RunCurrentEventLoopInMode + 286
12 com.apple.HIToolbox 0x00007fff46eeeb06 ReceiveNextEventCommon + 613
13 com.apple.HIToolbox 0x00007fff46eee884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
14 com.apple.AppKit 0x00007fff451a1a73 _DPSNextEvent + 2085
15 com.apple.AppKit 0x00007fff45937e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
16 com.apple.AppKit 0x00007fff45196885 -[NSApplication run] + 764
17 com.apple.AppKit 0x00007fff45165a72 NSApplicationMain + 804
18 com.microsoft.SkypeForBusiness 0x0000000105253299 0x105245000 + 58009
19 libdyld.dylib 0x00007fff6ff1c015 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff7006d292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff70234009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff70233be9 start_wqthread + 13
Thread 2:
0 libsystem_kernel.dylib 0x00007fff7006d292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff70234009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff70233be9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff7006d292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff70234009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff70233be9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff70063246 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff6fef28e3 _dispatch_sema4_wait + 16
2 libdispatch.dylib 0x00007fff6feea9c9 _dispatch_semaphore_wait_slow + 101
3 libroottools.dylib 0x000000010858d232 spl_v18::semaWait(spl_v18::EventGCD*&, unsigned long) + 50
4 libroottools.dylib 0x00000001085e724f auf_v18::tpManagerThreadTrampoline(SplOpaqueUpperLayerThread*) + 79
5 libroottools.dylib 0x000000010858b7ae spl_v18::threadPosixEntry(void*) + 302
6 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff70063246 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff6fef28e3 _dispatch_sema4_wait + 16
2 libdispatch.dylib 0x00007fff6feea9c9 _dispatch_semaphore_wait_slow + 101
3 libroottools.dylib 0x000000010858d111 spl_v18::eventWait(spl_v18::EventGCD*&, unsigned long) + 65
4 libroottools.dylib 0x00000001085e37af SplOpaqueUpperLayerThread::wait(unsigned long) + 47
5 libroottools.dylib 0x00000001085a6591 auf_v18::Dispatcher::runLoopCore(bool, auf_v18::IDispatcher*) + 113
6 libroottools.dylib 0x00000001085a681d auf_v18::Dispatcher::runUntilQuit(bool, auf_v18::IDispatcher*) + 77
7 libroottools.dylib 0x00000001085bc85f auf_v18::AsyncTraceThread::dispatchLoop(bool) + 31
8 libroottools.dylib 0x00000001085e3376 SplOpaqueUpperLayerThread::run() + 134
9 libroottools.dylib 0x000000010859fb67 auf_v18::priv::MRMWTransport::dispatch(void*, auf_v18::IDispatcher*) + 87
10 libroottools.dylib 0x00000001085e6cc4 auf_v18::ThreadPoolImp::workLoop(auf_v18::Worker*, SplOpaqueUpperLayerThread*) + 164
11 libroottools.dylib 0x00000001085e6bef auf_v18::tpImpThreadTrampoline(SplOpaqueUpperLayerThread*) + 63
12 libroottools.dylib 0x000000010858b7ae spl_v18::threadPosixEntry(void*) + 302
13 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
14 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
15 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff7006ca1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff70235589 _pthread_cond_wait + 732
2 RtmMediaStack.dylib 0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667
3 RtmMediaStack.dylib 0x0000000108b53993 RtcPalWaitForSingleObject + 51
4 RtmMediaStack.dylib 0x0000000108cb6eb5 CMMTaskDispatcher::DispatcherThreadFunc() + 117
5 libroottools.dylib 0x00000001085e3376 SplOpaqueUpperLayerThread::run() + 134
6 libroottools.dylib 0x000000010859fb67 auf_v18::priv::MRMWTransport::dispatch(void*, auf_v18::IDispatcher*) + 87
7 libroottools.dylib 0x00000001085e6cc4 auf_v18::ThreadPoolImp::workLoop(auf_v18::Worker*, SplOpaqueUpperLayerThread*) + 164
8 libroottools.dylib 0x00000001085e6bef auf_v18::tpImpThreadTrampoline(SplOpaqueUpperLayerThread*) + 63
9 libroottools.dylib 0x000000010858b7ae spl_v18::threadPosixEntry(void*) + 302
10 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
11 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
12 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff7006ca1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff70235589 _pthread_cond_wait + 732
2 RtmMediaStack.dylib 0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667
3 RtmMediaStack.dylib 0x0000000108b53993 RtcPalWaitForSingleObject + 51
4 RtmMediaStack.dylib 0x0000000108b5b42e MMGetMessage + 190
5 RtmMediaStack.dylib 0x0000000108c47e2e CMediaPlatformImpl::MessagePumpFunc() + 94
6 RtmMediaStack.dylib 0x0000000108c47dc9 CMediaPlatformImpl::MessagePumpThreadProc(void*) + 9
7 RtmMediaStack.dylib 0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54
8 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
9 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
10 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff7006ca1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff70235589 _pthread_cond_wait + 732
2 RtmMediaStack.dylib 0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667
3 RtmMediaStack.dylib 0x0000000108b53993 RtcPalWaitForSingleObject + 51
4 RtmMediaStack.dylib 0x0000000108cb6eb5 CMMTaskDispatcher::DispatcherThreadFunc() + 117
5 libroottools.dylib 0x00000001085e3376 SplOpaqueUpperLayerThread::run() + 134
6 libroottools.dylib 0x000000010859fb67 auf_v18::priv::MRMWTransport::dispatch(void*, auf_v18::IDispatcher*) + 87
7 libroottools.dylib 0x00000001085e6cc4 auf_v18::ThreadPoolImp::workLoop(auf_v18::Worker*, SplOpaqueUpperLayerThread*) + 164
8 libroottools.dylib 0x00000001085e6bef auf_v18::tpImpThreadTrampoline(SplOpaqueUpperLayerThread*) + 63
9 libroottools.dylib 0x000000010858b7ae spl_v18::threadPosixEntry(void*) + 302
10 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
11 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
12 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff7006dbf2 kevent + 10
1 RtmMediaStack.dylib 0x0000000108b765ea RtcPalIOCP::ProcessIO(_LIST_ENTRY*) + 106
2 RtmMediaStack.dylib 0x0000000108b761a3 RtcPalIOCP::GetQueuedCompletionStatus(RtcPalOverlappedEntry*, unsigned int, unsigned int*) + 147
3 RtmMediaStack.dylib 0x0000000108b5f65b MetricsHistoryEngine::MetricsHistoryEngineThreadProc(void*) + 187
4 RtmMediaStack.dylib 0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54
5 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
6 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
7 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff7006dbf2 kevent + 10
1 RtmMediaStack.dylib 0x0000000108b765ea RtcPalIOCP::ProcessIO(_LIST_ENTRY*) + 106
2 RtmMediaStack.dylib 0x0000000108b761a3 RtcPalIOCP::GetQueuedCompletionStatus(RtcPalOverlappedEntry*, unsigned int, unsigned int*) + 147
3 RtmMediaStack.dylib 0x0000000108e1aa32 CTransportManagerImpl::TransportWorkerThread(CTransportManagerImpl*, RtcPalIOCP*) + 194
4 RtmMediaStack.dylib 0x0000000108e1a21f CTransportManagerImpl::TransportWorkerThreadProc(void*) + 175
5 RtmMediaStack.dylib 0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54
6 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff7006ca1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff70235589 _pthread_cond_wait + 732
2 RtmMediaStack.dylib 0x0000000108b510fc RTCPAL_TASK_QUEUE::Dequeue(RTCPAL_TASK_QUEUE_ITEM*, unsigned int, unsigned int*, unsigned int) + 396
3 RtmMediaStack.dylib 0x0000000108aacd09 CStreamingEngineImpl::EngineWorkerThread(CStreamingEngineImpl*, int) + 665
4 RtmMediaStack.dylib 0x0000000108aabef2 CStreamingEngineImpl::EngineWorkerThreadProc(void*) + 98
5 RtmMediaStack.dylib 0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54
6 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff7006ca1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff70235589 _pthread_cond_wait + 732
2 RtmMediaStack.dylib 0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667
3 RtmMediaStack.dylib 0x0000000108b53ed6 RtcPalWaitForAnyObject + 54
4 RtmMediaStack.dylib 0x0000000108acb1f0 CStreamingEngineImpl::TimerThreadProc(void*) + 992
5 RtmMediaStack.dylib 0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54
6 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff7006ca1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff70235589 _pthread_cond_wait + 732
2 RtmMediaStack.dylib 0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667
3 RtmMediaStack.dylib 0x0000000108b53993 RtcPalWaitForSingleObject + 51
4 RtmMediaStack.dylib 0x0000000108d246e5 RtpEventHandlerThread::EventHandlerThreadProc(void*) + 85
5 RtmMediaStack.dylib 0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54
6 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff7006d292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff7023420e _pthread_wqthread + 1552
2 libsystem_pthread.dylib 0x00007fff70233be9 start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff7006d292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff70234009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff70233be9 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff7006320a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff70062724 mach_msg + 60
2 net.hockeyapp.sdk.mac 0x000000010589c77a exception_server_thread + 201
3 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
4 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
5 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff7006ca1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff70235589 _pthread_cond_wait + 732
2 libc++.1.dylib 0x00007fff6de7acb0 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 com.apple.JavaScriptCore 0x00007fff4b851736 void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 86
4 com.apple.JavaScriptCore 0x00007fff4b8513eb bmalloc::Scavenger::threadRunLoop() + 251
5 com.apple.JavaScriptCore 0x00007fff4b8511e9 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 9
6 com.apple.JavaScriptCore 0x00007fff4b851528 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::Scavenger*), bmalloc::Scavenger*> >(void*) + 40
7 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
8 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
9 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 18:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff7006320a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff70062724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c06b27 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c061a3 CFRunLoopRunSpecific + 483
5 com.apple.CFNetwork 0x00007fff46d4eca8 -[__CoreSchedulingSetRunnable runForever] + 722
6 com.apple.Foundation 0x00007fff49d041f8 __NSThread__start__ + 1197
7 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
8 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
9 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 19:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff7006320a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff70062724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c06b27 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c061a3 CFRunLoopRunSpecific + 483
5 com.apple.AppKit 0x00007fff452defc4 _NSEventThread + 184
6 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
7 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
8 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff7006320a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff70062724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c06b27 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c061a3 CFRunLoopRunSpecific + 483
5 com.apple.CoreFoundation 0x00007fff47c44c33 CFRunLoopRun + 99
6 com.microsoft.IPA 0x0000000106ca2765 NTransport::CTransportThread::onThreadCreate(void*) + 277
7 com.microsoft.IPA 0x0000000106cb211a NUtil::CThreadImpl::posixThreadProc(void*) + 38
8 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
9 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
10 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff7006320a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff70062724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c06b27 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c061a3 CFRunLoopRunSpecific + 483
5 com.apple.CoreFoundation 0x00007fff47c44c33 CFRunLoopRun + 99
6 com.microsoft.IPA 0x0000000106ca2765 NTransport::CTransportThread::onThreadCreate(void*) + 277
7 com.microsoft.IPA 0x0000000106cb211a NUtil::CThreadImpl::posixThreadProc(void*) + 38
8 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
9 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
10 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 22:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff7006ccfa __select + 10
1 com.apple.CoreFoundation 0x00007fff47c418db __CFSocketManager + 635
2 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
3 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
4 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 23:
0 libsystem_kernel.dylib 0x00007fff7006320a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff70062724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c06b27 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c061a3 CFRunLoopRunSpecific + 483
5 com.apple.CoreFoundation 0x00007fff47c44c33 CFRunLoopRun + 99
6 com.microsoft.IPA 0x0000000106ca2765 NTransport::CTransportThread::onThreadCreate(void*) + 277
7 com.microsoft.IPA 0x0000000106cb211a NUtil::CThreadImpl::posixThreadProc(void*) + 38
8 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
9 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
10 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib 0x00007fff7006320a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff70062724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff47c06b27 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff47c061a3 CFRunLoopRunSpecific + 483
5 com.apple.CoreFoundation 0x00007fff47c44c33 CFRunLoopRun + 99
6 com.microsoft.IPA 0x0000000106ca2765 NTransport::CTransportThread::onThreadCreate(void*) + 277
7 com.microsoft.IPA 0x0000000106cb211a NUtil::CThreadImpl::posixThreadProc(void*) + 38
8 libsystem_pthread.dylib 0x00007fff70234661 _pthread_body + 340
9 libsystem_pthread.dylib 0x00007fff7023450d _pthread_start + 377
10 libsystem_pthread.dylib 0x00007fff70233bf9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007febd03c5038 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x00007ffeea9b9210
rdi: 0x0000000000000000 rsi: 0x00007ffeea9b9210 rbp: 0x00007ffeea9b91e0 rsp: 0x00007ffeea9b91d0
r8: 0x0000000000000024 r9: 0x0000000000000000 r10: 0x000007febd03c4f8 r11: 0x0000000000000025
r12: 0x0000000000000000 r13: 0x00007febd03c4fb8 r14: 0x00007ffeea9b92f1 r15: 0x00007ffeea9b9210
rip: 0x0000000106cb25a2 rfl: 0x0000000000000246 cr2: 0x0000000107632f4b
Logical CPU: 0
Error Code: 0x020000b8
Trap Number: 133
Binary Images:
0x105245000 - 0x105682ff7 +com.microsoft.SkypeForBusiness (16.16.102 - 16.16.102) <07815509-1A5D-393E-8CDC-0969FD8DB8BC> /Applications/Skype for Business.app/Contents/MacOS/Skype for Business
0x105858000 - 0x1058d8ff7 +net.hockeyapp.sdk.mac (4.1.2 - 59) <1E9CE6DA-4F88-35BE-895D-647401E424AB> /Applications/Skype for Business.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
0x105937000 - 0x105be2ff7 +com.microsoft.Model (1.0 - 1) <A823AF83-B227-36E7-AECA-C99B17AE479E> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Model
0x105f0c000 - 0x105f73fff +com.microsoft.SkypeAppKit (1.0 - 1) <0434FA80-C648-3C6C-A03F-683A5E6E18CE> /Applications/Skype for Business.app/Contents/Frameworks/SkypeAppKit.framework/Versions/A/SkypeAppKit
0x105ff9000 - 0x106006fff +libswiftAVFoundation.dylib (3.1 - 802.0.51) <217DA410-9F0B-33EC-B3A3-01E2809C43F6> /Applications/Skype for Business.app/Contents/Frameworks/libswiftAVFoundation.dylib
0x106014000 - 0x106020fff +libswiftAppKit.dylib (3.1 - 802.0.51) <48ED3A46-E0B6-3B49-926A-588ABFE09DFD> /Applications/Skype for Business.app/Contents/Frameworks/libswiftAppKit.dylib
0x10602f000 - 0x1062b2ff7 +libswiftCore.dylib (3.1 - 802.0.51) <96183486-E13F-311E-9891-18E77E7FAECC> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCore.dylib
0x106581000 - 0x106589ff7 +libswiftCoreAudio.dylib (3.1 - 802.0.51) <BB254D8F-D495-3E5E-997B-F8F0AA6795DE> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreAudio.dylib
0x10659b000 - 0x1065a5fff +libswiftCoreData.dylib (3.1 - 802.0.51) <B806A060-869C-369C-9692-C7754D32F843> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreData.dylib
0x1065b6000 - 0x1065c4ff7 +libswiftCoreGraphics.dylib (3.1 - 802.0.51) <154E6954-A2EF-37C9-AB5C-21BD0824A843> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreGraphics.dylib
0x1065e4000 - 0x1065e8ffe +libswiftCoreImage.dylib (3.1 - 802.0.51) <AEB68413-DB1D-3D0B-BB10-6CE2F99E112D> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreImage.dylib
0x1065f2000 - 0x1065fbfff +libswiftCoreMedia.dylib (3.1 - 802.0.51) <F1D188A4-F930-374A-ACB4-1A7B7A43B557> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreMedia.dylib
0x106609000 - 0x10660ffff +libswiftDarwin.dylib (3.1 - 802.0.51) <F1A2C58E-84C9-3A95-A863-ECE8548CD85A> /Applications/Skype for Business.app/Contents/Frameworks/libswiftDarwin.dylib
0x10661c000 - 0x106638ff7 +libswiftDispatch.dylib (3.1 - 802.0.51) <BC0F573D-5155-3ABD-926C-DC766D38F53F> /Applications/Skype for Business.app/Contents/Frameworks/libswiftDispatch.dylib
0x106676000 - 0x106761ff7 +libswiftFoundation.dylib (3.1 - 802.0.51) <44C5DE99-AA1D-31E0-B959-D4CFD945FFDE> /Applications/Skype for Business.app/Contents/Frameworks/libswiftFoundation.dylib
0x106872000 - 0x106875ff3 +libswiftIOKit.dylib (3.1 - 802.0.51) <9782D1FE-4776-344D-AE4C-C2940BAFA4EA> /Applications/Skype for Business.app/Contents/Frameworks/libswiftIOKit.dylib
0x10687b000 - 0x106880fff +libswiftObjectiveC.dylib (3.1 - 802.0.51) <07549C90-B68F-304C-8B52-84C437EDE8F8> /Applications/Skype for Business.app/Contents/Frameworks/libswiftObjectiveC.dylib
0x106890000 - 0x106896ff7 +libswiftQuartzCore.dylib (3.1 - 802.0.51) <B5AD26D4-C70D-3DD0-9D49-8629CFD5DB03> /Applications/Skype for Business.app/Contents/Frameworks/libswiftQuartzCore.dylib
0x10689f000 - 0x1068a2ff3 +libswiftXPC.dylib (3.1 - 802.0.51) <1757622F-BB8F-3404-8115-0E042E3DD001> /Applications/Skype for Business.app/Contents/Frameworks/libswiftXPC.dylib
0x1068ac000 - 0x107179fff +com.microsoft.IPA (16.16.102 - 16.16.102) <FE84EF45-E2DF-30EA-BF90-1E198225791B> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/IPA
0x1078d4000 - 0x107a35fff +com.microsoft.ADAL (2.5.1 - 1) <B7D7B29F-3F4A-3458-AEF7-813F58CDAA94> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/ADAL.framework/Versions/A/ADAL
0x107b44000 - 0x107b79ff3 +com.microsoft.mbufont (15.18 - 15.18) <9AA5C5E5-55F1-383B-9003-3D2D096378FC> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/MicrosoftFontLibrary.framework/Versions/A/MicrosoftFontLibrary
0x107ba3000 - 0x107bcaff3 +com.microsoft.mbukernel (15.18 - 15.18) <63E2FA26-D596-3AA1-8DC2-1C4C907C52BD> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/mbukernel.framework/Versions/A/mbukernel
0x107bf3000 - 0x107bf5fff +com.microsoft.mbulocale (15.18 - 15.18) <82A3CA3F-C8B5-32D2-B257-1300E9E1CA1A> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/mbulocale.framework/Versions/A/mbulocale
0x107c03000 - 0x108182fff +com.microsoft.rdpkit (15.18 - 15.18) <AE6BEC3E-E8F8-359A-8233-EBD2F2E03898> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/RDPKit.framework/Versions/A/RDPKit
0x1083b8000 - 0x1083f9fff +com.microsoft.netlib (15.18 - 15.18) <3F3F1A8B-9BB2-34D3-BA5B-16E55AC67972> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/Netlib.framework/Versions/A/Netlib
0x108422000 - 0x108452ff3 +com.microsoft.mbuinstrument (15.18 - 15.18) <B345B867-BCE8-3E10-A7F1-F4E648B253F2> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/mbuinstrument.framework/Versions/A/mbuinstrument
0x108498000 - 0x1084f8ff7 +com.microsoft.wlmkernel (15.18 - 15.18) <B2698FAF-B86F-326A-8D70-15024C033FBF> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/WLMKernel.framework/Versions/A/WLMKernel
0x108558000 - 0x10856cff7 +com.microsoft.frameworks.wincrypto (15.18 - 15.18) <85283CC0-E047-3EE5-ABEE-77F43E93F978> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/WinCrypto.framework/Versions/A/WinCrypto
0x10857f000 - 0x108779fe7 +libroottools.dylib (0) <F88CC3FA-B5A4-3289-967F-A7DD05C96299> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/libroottools.dylib
0x108889000 - 0x108898fff +ssScreenVVS2.dylib (0) <3C125B08-AD09-3436-97F7-304012EA1D5C> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/ssScreenVVS2.dylib
0x1088ab000 - 0x10933efff +RtmMediaStack.dylib (0) <C96C29FD-20E9-39C4-A637-720A768F6F28> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/RtmMediaStack.dylib
0x10b1b4000 - 0x10b1d4ff7 com.apple.cmio.DAL.AppleCamera (400.6.01 - AppleCameraDeviceAbstractionLayer-6.01.2) <4D0BD321-BC32-3D5B-A0EF-CE9E2B444E92> /Library/CoreMediaIO/*/AppleCamera.plugin/Contents/MacOS/AppleCamera
0x10b2a7000 - 0x10b2abffb com.apple.audio.AppleHDAHALPlugIn (281.51 - 281.51) <DCCD4E19-B09A-36D6-A19D-2549FCD7D5F0> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0x10d5ed000 - 0x10d607fff com.apple.security.csparser (3.0 - 58286.51.6) <4CD983B7-612C-3C58-AF5F-F27E736180C0> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/MacOS/csparser
0x10e415000 - 0x10e5bdfff com.apple.audio.units.Components (1.14 - 1.14) <540CC580-7CEE-3B00-ADF7-F6BFBBF70999> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x114885000 - 0x1148cf9df dyld (551.3) <AFAB4EFA-7020-34B1-BBEF-0F26C6D3CA36> /usr/lib/dyld
0x7fff4013a000 - 0x7fff40488fff com.apple.RawCamera.bundle (8.03.0 - 1017.3.4) <FC6A4AFD-2F60-3006-9C42-577F62F9B2A4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff41b1d000 - 0x7fff41d08ff7 com.apple.driver.AppleIntelKBLGraphicsMTLDriver (10.32.48 - 10.3.2) <AD525C12-66D6-3507-8088-A470EEC0829C> /System/Library/Extensions/AppleIntelKBLGraphicsMTLDriver.bundle/Contents/MacOS/AppleIntelKBLGraphicsMTLDriver
0x7fff43d5c000 - 0x7fff43f3bfff com.apple.avfoundation (2.0 - 1535.42) <A4E74521-3C02-329A-BCB7-C2C4308DECD4> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff43f3c000 - 0x7fff43ff5fff com.apple.audio.AVFAudio (1.0 - ???) <ECE63BA3-4344-3522-904B-71F89677AC7D> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio
Tuesday, May 1, 2018 2:09 PM
Answers
-
Hi jmonkey1984,
Based on your crash log,I cannot find some useful information.
Did you use the VPN ?
Does the issue occur after the recent Office update? If so ,you could rollback client if this issue is disappear.
You could clear app cache for Mac.
Clear the Skype for Business cache:
- Log out and quit Skype for Business.
- Go to Finder> press Command+Shift+G> type in /users/<MacUsername>/library > delete the following files:
- Containters > com.microsoft.SkypeForBusiness
- Internet Plug-Ins > MeetingJoinPlugin.plugin
- Logs > LwaTracing
- Saved Application State > com.microsoft.SkypeForBusiness.savedState
- Preferences > com.microsoft.skypeforbusiness.plugin.plist
- Clear the Keychain access.
Open Keychain Access from /Applications/Utilities folder. Delete all keychains starting with Skype for Business.
Best Regards,
Leon Lu
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.- Marked as answer by jmonkey1984 Friday, May 4, 2018 1:14 PM
Wednesday, May 2, 2018 3:22 AM
All replies
-
Hi jmonkey1984,
Based on your crash log,I cannot find some useful information.
Did you use the VPN ?
Does the issue occur after the recent Office update? If so ,you could rollback client if this issue is disappear.
You could clear app cache for Mac.
Clear the Skype for Business cache:
- Log out and quit Skype for Business.
- Go to Finder> press Command+Shift+G> type in /users/<MacUsername>/library > delete the following files:
- Containters > com.microsoft.SkypeForBusiness
- Internet Plug-Ins > MeetingJoinPlugin.plugin
- Logs > LwaTracing
- Saved Application State > com.microsoft.SkypeForBusiness.savedState
- Preferences > com.microsoft.skypeforbusiness.plugin.plist
- Clear the Keychain access.
Open Keychain Access from /Applications/Utilities folder. Delete all keychains starting with Skype for Business.
Best Regards,
Leon Lu
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.- Marked as answer by jmonkey1984 Friday, May 4, 2018 1:14 PM
Wednesday, May 2, 2018 3:22 AM -
Having the same issue here - believe it is a bit more systemic then networking issue - I have several users local and remote who are experiencing the same issue (including my system). Also on latest HIGH SIERRA
Bill
Wednesday, May 2, 2018 3:24 PM
