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Skype for Business Crashing on a Mac RRS feed

  • Question

  • Hello, Skype for Business keeps crashing on this users MAC.  We have reinstalled and updated to the latest version.  The crash log is below, thank you in advance for any help:

    Process:               Skype for Business [559]

    Path:                  /Applications/Skype for Business.app/Contents/MacOS/Skype for Business

    Identifier:            com.microsoft.SkypeForBusiness

    Version:               16.16.102 (16.16.102)

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           Skype for Business [559]

    User ID:               501

    Date/Time:             2018-05-01 07:46:20.145 -0400

    OS Version:            Mac OS X 10.13.4 (17E199)

    Report Version:        12

    Anonymous UUID:        387B4E0C-62AC-5782-7354-21E1278820C6

    Sleep/Wake UUID:       1DC3D119-83D5-4542-A230-41DCB3FC0882

    Time Awake Since Boot: 1200 seconds

    Time Since Wake:       590 seconds

    System Integrity Protection: enabled

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020

    Exception Note:        EXC_CORPSE_NOTIFY

    VM Regions Near 0x20:

    -->

        __TEXT                 0000000105245000-0000000105683000 [ 4344K] r-x/rwx SM=COW  [1] [/Applications/Skype for Business.app/Contents/MacOS/Skype for Business]

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   com.microsoft.IPA                    0x0000000106cb25a2 NUtil::CTimer::stop() + 10

    1   com.microsoft.IPA                    0x00000001069d4fa1 NAppLayer::CTransportRequestRetrialQueue::flushPendingToSendRequestList() + 419

    2   com.microsoft.IPA                    0x00000001069d5b7b NAppLayer::CTransportRequestRetrialQueue::handleFinalTransportResponse(NTransport::CTransportRequestEvent const&, bool) + 1127

    3   com.microsoft.IPA                    0x0000000106c020b8 NTransport::CSessionBase<NTransport::IEwsSession>::updateRequestState(NTransport::CTransportRequestEvent const&) + 146

    4   com.microsoft.IPA                    0x0000000106bf581c NTransport::CRequestManager::notify(unsigned int, NUtil::CRefCountedPtr<NTransport::ITransportRequest> const&, std::__1::list<NUtil::CRefCountedPtr<NTransport::ITransportResponse>, std::__1::allocator<NUtil::CRefCountedPtr<NTransport::ITransportResponse> > > const&) + 118

    5   com.microsoft.IPA                    0x0000000106cc3f82 NUtil::CEventQueue::run() + 612

    6   com.apple.CoreFoundation                   0x00007fff47c24a61 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

    7   com.apple.CoreFoundation                   0x00007fff47cde47c __CFRunLoopDoSource0 + 108

    8   com.apple.CoreFoundation                   0x00007fff47c074c0 __CFRunLoopDoSources0 + 208

    9   com.apple.CoreFoundation                   0x00007fff47c0693d __CFRunLoopRun + 1293

    10  com.apple.CoreFoundation                  0x00007fff47c061a3 CFRunLoopRunSpecific + 483

    11  com.apple.HIToolbox             0x00007fff46eeed96 RunCurrentEventLoopInMode + 286

    12  com.apple.HIToolbox             0x00007fff46eeeb06 ReceiveNextEventCommon + 613

    13  com.apple.HIToolbox             0x00007fff46eee884 _BlockUntilNextEventMatchingListInModeWithFilter + 64

    14  com.apple.AppKit                    0x00007fff451a1a73 _DPSNextEvent + 2085

    15  com.apple.AppKit                    0x00007fff45937e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044

    16  com.apple.AppKit                    0x00007fff45196885 -[NSApplication run] + 764

    17  com.apple.AppKit                    0x00007fff45165a72 NSApplicationMain + 804

    18  com.microsoft.SkypeForBusiness      0x0000000105253299 0x105245000 + 58009

    19  libdyld.dylib                               0x00007fff6ff1c015 start + 1

    Thread 1:

    0   libsystem_kernel.dylib             0x00007fff7006d292 __workq_kernreturn + 10

    1   libsystem_pthread.dylib         0x00007fff70234009 _pthread_wqthread + 1035

    2   libsystem_pthread.dylib         0x00007fff70233be9 start_wqthread + 13

    Thread 2:

    0   libsystem_kernel.dylib             0x00007fff7006d292 __workq_kernreturn + 10

    1   libsystem_pthread.dylib         0x00007fff70234009 _pthread_wqthread + 1035

    2   libsystem_pthread.dylib         0x00007fff70233be9 start_wqthread + 13

    Thread 3:

    0   libsystem_kernel.dylib             0x00007fff7006d292 __workq_kernreturn + 10

    1   libsystem_pthread.dylib         0x00007fff70234009 _pthread_wqthread + 1035

    2   libsystem_pthread.dylib         0x00007fff70233be9 start_wqthread + 13

    Thread 4:

    0   libsystem_kernel.dylib             0x00007fff70063246 semaphore_wait_trap + 10

    1   libdispatch.dylib                        0x00007fff6fef28e3 _dispatch_sema4_wait + 16

    2   libdispatch.dylib                        0x00007fff6feea9c9 _dispatch_semaphore_wait_slow + 101

    3   libroottools.dylib                       0x000000010858d232 spl_v18::semaWait(spl_v18::EventGCD*&, unsigned long) + 50

    4   libroottools.dylib                       0x00000001085e724f auf_v18::tpManagerThreadTrampoline(SplOpaqueUpperLayerThread*) + 79

    5   libroottools.dylib                       0x000000010858b7ae spl_v18::threadPosixEntry(void*) + 302

    6   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    7   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    8   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 5:

    0   libsystem_kernel.dylib             0x00007fff70063246 semaphore_wait_trap + 10

    1   libdispatch.dylib                        0x00007fff6fef28e3 _dispatch_sema4_wait + 16

    2   libdispatch.dylib                        0x00007fff6feea9c9 _dispatch_semaphore_wait_slow + 101

    3   libroottools.dylib                       0x000000010858d111 spl_v18::eventWait(spl_v18::EventGCD*&, unsigned long) + 65

    4   libroottools.dylib                       0x00000001085e37af SplOpaqueUpperLayerThread::wait(unsigned long) + 47

    5   libroottools.dylib                       0x00000001085a6591 auf_v18::Dispatcher::runLoopCore(bool, auf_v18::IDispatcher*) + 113

    6   libroottools.dylib                       0x00000001085a681d auf_v18::Dispatcher::runUntilQuit(bool, auf_v18::IDispatcher*) + 77

    7   libroottools.dylib                       0x00000001085bc85f auf_v18::AsyncTraceThread::dispatchLoop(bool) + 31

    8   libroottools.dylib                       0x00000001085e3376 SplOpaqueUpperLayerThread::run() + 134

    9   libroottools.dylib                       0x000000010859fb67 auf_v18::priv::MRMWTransport::dispatch(void*, auf_v18::IDispatcher*) + 87

    10  libroottools.dylib                     0x00000001085e6cc4 auf_v18::ThreadPoolImp::workLoop(auf_v18::Worker*, SplOpaqueUpperLayerThread*) + 164

    11  libroottools.dylib                     0x00000001085e6bef auf_v18::tpImpThreadTrampoline(SplOpaqueUpperLayerThread*) + 63

    12  libroottools.dylib                     0x000000010858b7ae spl_v18::threadPosixEntry(void*) + 302

    13  libsystem_pthread.dylib       0x00007fff70234661 _pthread_body + 340

    14  libsystem_pthread.dylib       0x00007fff7023450d _pthread_start + 377

    15  libsystem_pthread.dylib       0x00007fff70233bf9 thread_start + 13

    Thread 6:

    0   libsystem_kernel.dylib             0x00007fff7006ca1e __psynch_cvwait + 10

    1   libsystem_pthread.dylib         0x00007fff70235589 _pthread_cond_wait + 732

    2   RtmMediaStack.dylib               0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667

    3   RtmMediaStack.dylib               0x0000000108b53993 RtcPalWaitForSingleObject + 51

    4   RtmMediaStack.dylib               0x0000000108cb6eb5 CMMTaskDispatcher::DispatcherThreadFunc() + 117

    5   libroottools.dylib                       0x00000001085e3376 SplOpaqueUpperLayerThread::run() + 134

    6   libroottools.dylib                       0x000000010859fb67 auf_v18::priv::MRMWTransport::dispatch(void*, auf_v18::IDispatcher*) + 87

    7   libroottools.dylib                       0x00000001085e6cc4 auf_v18::ThreadPoolImp::workLoop(auf_v18::Worker*, SplOpaqueUpperLayerThread*) + 164

    8   libroottools.dylib                       0x00000001085e6bef auf_v18::tpImpThreadTrampoline(SplOpaqueUpperLayerThread*) + 63

    9   libroottools.dylib                       0x000000010858b7ae spl_v18::threadPosixEntry(void*) + 302

    10  libsystem_pthread.dylib       0x00007fff70234661 _pthread_body + 340

    11  libsystem_pthread.dylib       0x00007fff7023450d _pthread_start + 377

    12  libsystem_pthread.dylib       0x00007fff70233bf9 thread_start + 13

    Thread 7:

    0   libsystem_kernel.dylib             0x00007fff7006ca1e __psynch_cvwait + 10

    1   libsystem_pthread.dylib         0x00007fff70235589 _pthread_cond_wait + 732

    2   RtmMediaStack.dylib               0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667

    3   RtmMediaStack.dylib               0x0000000108b53993 RtcPalWaitForSingleObject + 51

    4   RtmMediaStack.dylib               0x0000000108b5b42e MMGetMessage + 190

    5   RtmMediaStack.dylib               0x0000000108c47e2e CMediaPlatformImpl::MessagePumpFunc() + 94

    6   RtmMediaStack.dylib               0x0000000108c47dc9 CMediaPlatformImpl::MessagePumpThreadProc(void*) + 9

    7   RtmMediaStack.dylib               0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54

    8   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    9   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    10  libsystem_pthread.dylib       0x00007fff70233bf9 thread_start + 13

    Thread 8:

    0   libsystem_kernel.dylib             0x00007fff7006ca1e __psynch_cvwait + 10

    1   libsystem_pthread.dylib         0x00007fff70235589 _pthread_cond_wait + 732

    2   RtmMediaStack.dylib               0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667

    3   RtmMediaStack.dylib               0x0000000108b53993 RtcPalWaitForSingleObject + 51

    4   RtmMediaStack.dylib               0x0000000108cb6eb5 CMMTaskDispatcher::DispatcherThreadFunc() + 117

    5   libroottools.dylib                       0x00000001085e3376 SplOpaqueUpperLayerThread::run() + 134

    6   libroottools.dylib                       0x000000010859fb67 auf_v18::priv::MRMWTransport::dispatch(void*, auf_v18::IDispatcher*) + 87

    7   libroottools.dylib                       0x00000001085e6cc4 auf_v18::ThreadPoolImp::workLoop(auf_v18::Worker*, SplOpaqueUpperLayerThread*) + 164

    8   libroottools.dylib                       0x00000001085e6bef auf_v18::tpImpThreadTrampoline(SplOpaqueUpperLayerThread*) + 63

    9   libroottools.dylib                       0x000000010858b7ae spl_v18::threadPosixEntry(void*) + 302

    10  libsystem_pthread.dylib       0x00007fff70234661 _pthread_body + 340

    11  libsystem_pthread.dylib       0x00007fff7023450d _pthread_start + 377

    12  libsystem_pthread.dylib       0x00007fff70233bf9 thread_start + 13

    Thread 9:

    0   libsystem_kernel.dylib             0x00007fff7006dbf2 kevent + 10

    1   RtmMediaStack.dylib               0x0000000108b765ea RtcPalIOCP::ProcessIO(_LIST_ENTRY*) + 106

    2   RtmMediaStack.dylib               0x0000000108b761a3 RtcPalIOCP::GetQueuedCompletionStatus(RtcPalOverlappedEntry*, unsigned int, unsigned int*) + 147

    3   RtmMediaStack.dylib               0x0000000108b5f65b MetricsHistoryEngine::MetricsHistoryEngineThreadProc(void*) + 187

    4   RtmMediaStack.dylib               0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54

    5   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    6   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    7   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 10:

    0   libsystem_kernel.dylib             0x00007fff7006dbf2 kevent + 10

    1   RtmMediaStack.dylib               0x0000000108b765ea RtcPalIOCP::ProcessIO(_LIST_ENTRY*) + 106

    2   RtmMediaStack.dylib               0x0000000108b761a3 RtcPalIOCP::GetQueuedCompletionStatus(RtcPalOverlappedEntry*, unsigned int, unsigned int*) + 147

    3   RtmMediaStack.dylib               0x0000000108e1aa32 CTransportManagerImpl::TransportWorkerThread(CTransportManagerImpl*, RtcPalIOCP*) + 194

    4   RtmMediaStack.dylib               0x0000000108e1a21f CTransportManagerImpl::TransportWorkerThreadProc(void*) + 175

    5   RtmMediaStack.dylib               0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54

    6   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    7   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    8   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 11:

    0   libsystem_kernel.dylib             0x00007fff7006ca1e __psynch_cvwait + 10

    1   libsystem_pthread.dylib         0x00007fff70235589 _pthread_cond_wait + 732

    2   RtmMediaStack.dylib               0x0000000108b510fc RTCPAL_TASK_QUEUE::Dequeue(RTCPAL_TASK_QUEUE_ITEM*, unsigned int, unsigned int*, unsigned int) + 396

    3   RtmMediaStack.dylib               0x0000000108aacd09 CStreamingEngineImpl::EngineWorkerThread(CStreamingEngineImpl*, int) + 665

    4   RtmMediaStack.dylib               0x0000000108aabef2 CStreamingEngineImpl::EngineWorkerThreadProc(void*) + 98

    5   RtmMediaStack.dylib               0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54

    6   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    7   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    8   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 12:

    0   libsystem_kernel.dylib             0x00007fff7006ca1e __psynch_cvwait + 10

    1   libsystem_pthread.dylib         0x00007fff70235589 _pthread_cond_wait + 732

    2   RtmMediaStack.dylib               0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667

    3   RtmMediaStack.dylib               0x0000000108b53ed6 RtcPalWaitForAnyObject + 54

    4   RtmMediaStack.dylib               0x0000000108acb1f0 CStreamingEngineImpl::TimerThreadProc(void*) + 992

    5   RtmMediaStack.dylib               0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54

    6   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    7   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    8   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 13:

    0   libsystem_kernel.dylib             0x00007fff7006ca1e __psynch_cvwait + 10

    1   libsystem_pthread.dylib         0x00007fff70235589 _pthread_cond_wait + 732

    2   RtmMediaStack.dylib               0x0000000108b53d4b RtcPalThreadWaitContext::WaitAny(unsigned int, RtcPalSemaphore* const*, unsigned int) + 667

    3   RtmMediaStack.dylib               0x0000000108b53993 RtcPalWaitForSingleObject + 51

    4   RtmMediaStack.dylib               0x0000000108d246e5 RtpEventHandlerThread::EventHandlerThreadProc(void*) + 85

    5   RtmMediaStack.dylib               0x0000000108b53456 RtcPalThread::ThreadFunc(void*) + 54

    6   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    7   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    8   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 14:

    0   libsystem_kernel.dylib             0x00007fff7006d292 __workq_kernreturn + 10

    1   libsystem_pthread.dylib         0x00007fff7023420e _pthread_wqthread + 1552

    2   libsystem_pthread.dylib         0x00007fff70233be9 start_wqthread + 13

    Thread 15:

    0   libsystem_kernel.dylib             0x00007fff7006d292 __workq_kernreturn + 10

    1   libsystem_pthread.dylib         0x00007fff70234009 _pthread_wqthread + 1035

    2   libsystem_pthread.dylib         0x00007fff70233be9 start_wqthread + 13

    Thread 16:

    0   libsystem_kernel.dylib             0x00007fff7006320a mach_msg_trap + 10

    1   libsystem_kernel.dylib             0x00007fff70062724 mach_msg + 60

    2   net.hockeyapp.sdk.mac         0x000000010589c77a exception_server_thread + 201

    3   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    4   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    5   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 17:

    0   libsystem_kernel.dylib             0x00007fff7006ca1e __psynch_cvwait + 10

    1   libsystem_pthread.dylib         0x00007fff70235589 _pthread_cond_wait + 732

    2   libc++.1.dylib                              0x00007fff6de7acb0 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18

    3   com.apple.JavaScriptCore      0x00007fff4b851736 void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 86

    4   com.apple.JavaScriptCore      0x00007fff4b8513eb bmalloc::Scavenger::threadRunLoop() + 251

    5   com.apple.JavaScriptCore      0x00007fff4b8511e9 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 9

    6   com.apple.JavaScriptCore      0x00007fff4b851528 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::Scavenger*), bmalloc::Scavenger*> >(void*) + 40

    7   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    8   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    9   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 18:: com.apple.NSURLConnectionLoader

    0   libsystem_kernel.dylib             0x00007fff7006320a mach_msg_trap + 10

    1   libsystem_kernel.dylib             0x00007fff70062724 mach_msg + 60

    2   com.apple.CoreFoundation                   0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341

    3   com.apple.CoreFoundation                   0x00007fff47c06b27 __CFRunLoopRun + 1783

    4   com.apple.CoreFoundation                   0x00007fff47c061a3 CFRunLoopRunSpecific + 483

    5   com.apple.CFNetwork             0x00007fff46d4eca8 -[__CoreSchedulingSetRunnable runForever] + 722

    6   com.apple.Foundation            0x00007fff49d041f8 __NSThread__start__ + 1197

    7   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    8   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    9   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 19:: com.apple.NSEventThread

    0   libsystem_kernel.dylib             0x00007fff7006320a mach_msg_trap + 10

    1   libsystem_kernel.dylib             0x00007fff70062724 mach_msg + 60

    2   com.apple.CoreFoundation                   0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341

    3   com.apple.CoreFoundation                   0x00007fff47c06b27 __CFRunLoopRun + 1783

    4   com.apple.CoreFoundation                   0x00007fff47c061a3 CFRunLoopRunSpecific + 483

    5   com.apple.AppKit                     0x00007fff452defc4 _NSEventThread + 184

    6   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    7   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    8   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 20:

    0   libsystem_kernel.dylib             0x00007fff7006320a mach_msg_trap + 10

    1   libsystem_kernel.dylib             0x00007fff70062724 mach_msg + 60

    2   com.apple.CoreFoundation                   0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341

    3   com.apple.CoreFoundation                   0x00007fff47c06b27 __CFRunLoopRun + 1783

    4   com.apple.CoreFoundation                   0x00007fff47c061a3 CFRunLoopRunSpecific + 483

    5   com.apple.CoreFoundation                   0x00007fff47c44c33 CFRunLoopRun + 99

    6   com.microsoft.IPA                    0x0000000106ca2765 NTransport::CTransportThread::onThreadCreate(void*) + 277

    7   com.microsoft.IPA                    0x0000000106cb211a NUtil::CThreadImpl::posixThreadProc(void*) + 38

    8   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    9   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    10  libsystem_pthread.dylib       0x00007fff70233bf9 thread_start + 13

    Thread 21:

    0   libsystem_kernel.dylib             0x00007fff7006320a mach_msg_trap + 10

    1   libsystem_kernel.dylib             0x00007fff70062724 mach_msg + 60

    2   com.apple.CoreFoundation                   0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341

    3   com.apple.CoreFoundation                   0x00007fff47c06b27 __CFRunLoopRun + 1783

    4   com.apple.CoreFoundation                   0x00007fff47c061a3 CFRunLoopRunSpecific + 483

    5   com.apple.CoreFoundation                   0x00007fff47c44c33 CFRunLoopRun + 99

    6   com.microsoft.IPA                    0x0000000106ca2765 NTransport::CTransportThread::onThreadCreate(void*) + 277

    7   com.microsoft.IPA                    0x0000000106cb211a NUtil::CThreadImpl::posixThreadProc(void*) + 38

    8   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    9   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    10  libsystem_pthread.dylib       0x00007fff70233bf9 thread_start + 13

    Thread 22:: com.apple.CFSocket.private

    0   libsystem_kernel.dylib             0x00007fff7006ccfa __select + 10

    1   com.apple.CoreFoundation                   0x00007fff47c418db __CFSocketManager + 635

    2   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    3   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    4   libsystem_pthread.dylib         0x00007fff70233bf9 thread_start + 13

    Thread 23:

    0   libsystem_kernel.dylib             0x00007fff7006320a mach_msg_trap + 10

    1   libsystem_kernel.dylib             0x00007fff70062724 mach_msg + 60

    2   com.apple.CoreFoundation                   0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341

    3   com.apple.CoreFoundation                   0x00007fff47c06b27 __CFRunLoopRun + 1783

    4   com.apple.CoreFoundation                   0x00007fff47c061a3 CFRunLoopRunSpecific + 483

    5   com.apple.CoreFoundation                   0x00007fff47c44c33 CFRunLoopRun + 99

    6   com.microsoft.IPA                    0x0000000106ca2765 NTransport::CTransportThread::onThreadCreate(void*) + 277

    7   com.microsoft.IPA                    0x0000000106cb211a NUtil::CThreadImpl::posixThreadProc(void*) + 38

    8   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    9   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    10  libsystem_pthread.dylib       0x00007fff70233bf9 thread_start + 13

    Thread 24:

    0   libsystem_kernel.dylib             0x00007fff7006320a mach_msg_trap + 10

    1   libsystem_kernel.dylib             0x00007fff70062724 mach_msg + 60

    2   com.apple.CoreFoundation                   0x00007fff47c077d5 __CFRunLoopServiceMachPort + 341

    3   com.apple.CoreFoundation                   0x00007fff47c06b27 __CFRunLoopRun + 1783

    4   com.apple.CoreFoundation                   0x00007fff47c061a3 CFRunLoopRunSpecific + 483

    5   com.apple.CoreFoundation                   0x00007fff47c44c33 CFRunLoopRun + 99

    6   com.microsoft.IPA                    0x0000000106ca2765 NTransport::CTransportThread::onThreadCreate(void*) + 277

    7   com.microsoft.IPA                    0x0000000106cb211a NUtil::CThreadImpl::posixThreadProc(void*) + 38

    8   libsystem_pthread.dylib         0x00007fff70234661 _pthread_body + 340

    9   libsystem_pthread.dylib         0x00007fff7023450d _pthread_start + 377

    10  libsystem_pthread.dylib       0x00007fff70233bf9 thread_start + 13

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x00007febd03c5038  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x00007ffeea9b9210

      rdi: 0x0000000000000000  rsi: 0x00007ffeea9b9210  rbp: 0x00007ffeea9b91e0  rsp: 0x00007ffeea9b91d0

       r8: 0x0000000000000024   r9: 0x0000000000000000  r10: 0x000007febd03c4f8  r11: 0x0000000000000025

      r12: 0x0000000000000000  r13: 0x00007febd03c4fb8  r14: 0x00007ffeea9b92f1  r15: 0x00007ffeea9b9210

      rip: 0x0000000106cb25a2  rfl: 0x0000000000000246  cr2: 0x0000000107632f4b

     

    Logical CPU:     0

    Error Code:      0x020000b8

    Trap Number:     133

    Binary Images:

           0x105245000 -        0x105682ff7 +com.microsoft.SkypeForBusiness (16.16.102 - 16.16.102) <07815509-1A5D-393E-8CDC-0969FD8DB8BC> /Applications/Skype for Business.app/Contents/MacOS/Skype for Business

           0x105858000 -        0x1058d8ff7 +net.hockeyapp.sdk.mac (4.1.2 - 59) <1E9CE6DA-4F88-35BE-895D-647401E424AB> /Applications/Skype for Business.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK

           0x105937000 -        0x105be2ff7 +com.microsoft.Model (1.0 - 1) <A823AF83-B227-36E7-AECA-C99B17AE479E> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Model

           0x105f0c000 -        0x105f73fff +com.microsoft.SkypeAppKit (1.0 - 1) <0434FA80-C648-3C6C-A03F-683A5E6E18CE> /Applications/Skype for Business.app/Contents/Frameworks/SkypeAppKit.framework/Versions/A/SkypeAppKit

           0x105ff9000 -        0x106006fff +libswiftAVFoundation.dylib (3.1 - 802.0.51) <217DA410-9F0B-33EC-B3A3-01E2809C43F6> /Applications/Skype for Business.app/Contents/Frameworks/libswiftAVFoundation.dylib

           0x106014000 -        0x106020fff +libswiftAppKit.dylib (3.1 - 802.0.51) <48ED3A46-E0B6-3B49-926A-588ABFE09DFD> /Applications/Skype for Business.app/Contents/Frameworks/libswiftAppKit.dylib

           0x10602f000 -        0x1062b2ff7 +libswiftCore.dylib (3.1 - 802.0.51) <96183486-E13F-311E-9891-18E77E7FAECC> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCore.dylib

           0x106581000 -        0x106589ff7 +libswiftCoreAudio.dylib (3.1 - 802.0.51) <BB254D8F-D495-3E5E-997B-F8F0AA6795DE> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreAudio.dylib

           0x10659b000 -        0x1065a5fff +libswiftCoreData.dylib (3.1 - 802.0.51) <B806A060-869C-369C-9692-C7754D32F843> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreData.dylib

           0x1065b6000 -        0x1065c4ff7 +libswiftCoreGraphics.dylib (3.1 - 802.0.51) <154E6954-A2EF-37C9-AB5C-21BD0824A843> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreGraphics.dylib

           0x1065e4000 -        0x1065e8ffe +libswiftCoreImage.dylib (3.1 - 802.0.51) <AEB68413-DB1D-3D0B-BB10-6CE2F99E112D> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreImage.dylib

           0x1065f2000 -        0x1065fbfff +libswiftCoreMedia.dylib (3.1 - 802.0.51) <F1D188A4-F930-374A-ACB4-1A7B7A43B557> /Applications/Skype for Business.app/Contents/Frameworks/libswiftCoreMedia.dylib

           0x106609000 -        0x10660ffff +libswiftDarwin.dylib (3.1 - 802.0.51) <F1A2C58E-84C9-3A95-A863-ECE8548CD85A> /Applications/Skype for Business.app/Contents/Frameworks/libswiftDarwin.dylib

           0x10661c000 -        0x106638ff7 +libswiftDispatch.dylib (3.1 - 802.0.51) <BC0F573D-5155-3ABD-926C-DC766D38F53F> /Applications/Skype for Business.app/Contents/Frameworks/libswiftDispatch.dylib

           0x106676000 -        0x106761ff7 +libswiftFoundation.dylib (3.1 - 802.0.51) <44C5DE99-AA1D-31E0-B959-D4CFD945FFDE> /Applications/Skype for Business.app/Contents/Frameworks/libswiftFoundation.dylib

           0x106872000 -        0x106875ff3 +libswiftIOKit.dylib (3.1 - 802.0.51) <9782D1FE-4776-344D-AE4C-C2940BAFA4EA> /Applications/Skype for Business.app/Contents/Frameworks/libswiftIOKit.dylib

           0x10687b000 -        0x106880fff +libswiftObjectiveC.dylib (3.1 - 802.0.51) <07549C90-B68F-304C-8B52-84C437EDE8F8> /Applications/Skype for Business.app/Contents/Frameworks/libswiftObjectiveC.dylib

           0x106890000 -        0x106896ff7 +libswiftQuartzCore.dylib (3.1 - 802.0.51) <B5AD26D4-C70D-3DD0-9D49-8629CFD5DB03> /Applications/Skype for Business.app/Contents/Frameworks/libswiftQuartzCore.dylib

           0x10689f000 -        0x1068a2ff3 +libswiftXPC.dylib (3.1 - 802.0.51) <1757622F-BB8F-3404-8115-0E042E3DD001> /Applications/Skype for Business.app/Contents/Frameworks/libswiftXPC.dylib

           0x1068ac000 -        0x107179fff +com.microsoft.IPA (16.16.102 - 16.16.102) <FE84EF45-E2DF-30EA-BF90-1E198225791B> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/IPA

           0x1078d4000 -        0x107a35fff +com.microsoft.ADAL (2.5.1 - 1) <B7D7B29F-3F4A-3458-AEF7-813F58CDAA94> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/ADAL.framework/Versions/A/ADAL

           0x107b44000 -        0x107b79ff3 +com.microsoft.mbufont (15.18 - 15.18) <9AA5C5E5-55F1-383B-9003-3D2D096378FC> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/MicrosoftFontLibrary.framework/Versions/A/MicrosoftFontLibrary

           0x107ba3000 -        0x107bcaff3 +com.microsoft.mbukernel (15.18 - 15.18) <63E2FA26-D596-3AA1-8DC2-1C4C907C52BD> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/mbukernel.framework/Versions/A/mbukernel

           0x107bf3000 -        0x107bf5fff +com.microsoft.mbulocale (15.18 - 15.18) <82A3CA3F-C8B5-32D2-B257-1300E9E1CA1A> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/mbulocale.framework/Versions/A/mbulocale

           0x107c03000 -        0x108182fff +com.microsoft.rdpkit (15.18 - 15.18) <AE6BEC3E-E8F8-359A-8233-EBD2F2E03898> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/RDPKit.framework/Versions/A/RDPKit

           0x1083b8000 -        0x1083f9fff +com.microsoft.netlib (15.18 - 15.18) <3F3F1A8B-9BB2-34D3-BA5B-16E55AC67972> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/Netlib.framework/Versions/A/Netlib

          0x108422000 -        0x108452ff3 +com.microsoft.mbuinstrument (15.18 - 15.18) <B345B867-BCE8-3E10-A7F1-F4E648B253F2> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/mbuinstrument.framework/Versions/A/mbuinstrument

           0x108498000 -        0x1084f8ff7 +com.microsoft.wlmkernel (15.18 - 15.18) <B2698FAF-B86F-326A-8D70-15024C033FBF> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/WLMKernel.framework/Versions/A/WLMKernel

           0x108558000 -        0x10856cff7 +com.microsoft.frameworks.wincrypto (15.18 - 15.18) <85283CC0-E047-3EE5-ABEE-77F43E93F978> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/WinCrypto.framework/Versions/A/WinCrypto

           0x10857f000 -        0x108779fe7 +libroottools.dylib (0) <F88CC3FA-B5A4-3289-967F-A7DD05C96299> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/libroottools.dylib

           0x108889000 -        0x108898fff +ssScreenVVS2.dylib (0) <3C125B08-AD09-3436-97F7-304012EA1D5C> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/ssScreenVVS2.dylib

           0x1088ab000 -        0x10933efff +RtmMediaStack.dylib (0) <C96C29FD-20E9-39C4-A637-720A768F6F28> /Applications/Skype for Business.app/Contents/Frameworks/Model.framework/Versions/A/Frameworks/IPA.framework/Versions/A/Frameworks/RtmMediaStack.dylib

           0x10b1b4000 -        0x10b1d4ff7  com.apple.cmio.DAL.AppleCamera (400.6.01 - AppleCameraDeviceAbstractionLayer-6.01.2) <4D0BD321-BC32-3D5B-A0EF-CE9E2B444E92> /Library/CoreMediaIO/*/AppleCamera.plugin/Contents/MacOS/AppleCamera

           0x10b2a7000 -        0x10b2abffb  com.apple.audio.AppleHDAHALPlugIn (281.51 - 281.51) <DCCD4E19-B09A-36D6-A19D-2549FCD7D5F0> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn

           0x10d5ed000 -        0x10d607fff  com.apple.security.csparser (3.0 - 58286.51.6) <4CD983B7-612C-3C58-AF5F-F27E736180C0> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/MacOS/csparser

           0x10e415000 -        0x10e5bdfff  com.apple.audio.units.Components (1.14 - 1.14) <540CC580-7CEE-3B00-ADF7-F6BFBBF70999> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio

           0x114885000 -        0x1148cf9df  dyld (551.3) <AFAB4EFA-7020-34B1-BBEF-0F26C6D3CA36> /usr/lib/dyld

        0x7fff4013a000 -     0x7fff40488fff  com.apple.RawCamera.bundle (8.03.0 - 1017.3.4) <FC6A4AFD-2F60-3006-9C42-577F62F9B2A4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

        0x7fff41b1d000 -     0x7fff41d08ff7  com.apple.driver.AppleIntelKBLGraphicsMTLDriver (10.32.48 - 10.3.2) <AD525C12-66D6-3507-8088-A470EEC0829C> /System/Library/Extensions/AppleIntelKBLGraphicsMTLDriver.bundle/Contents/MacOS/AppleIntelKBLGraphicsMTLDriver

        0x7fff43d5c000 -     0x7fff43f3bfff  com.apple.avfoundation (2.0 - 1535.42) <A4E74521-3C02-329A-BCB7-C2C4308DECD4> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

        0x7fff43f3c000 -     0x7fff43ff5fff  com.apple.audio.AVFAudio (1.0 - ???) <ECE63BA3-4344-3522-904B-71F89677AC7D> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio


    Tuesday, May 1, 2018 2:09 PM

Answers

  • Hi jmonkey1984,

    Based on your crash log,I cannot find some useful information.

    Did you use the VPN ?

    Does the issue occur after the recent Office update? If so ,you could rollback client if this issue is disappear.

    You could clear app cache for Mac.

    Clear the Skype for Business cache:

    1. Log out and quit Skype for Business.
    2. Go to Finder> press Command+Shift+G> type in /users/<MacUsername>/library > delete the following files:
    • Containters > com.microsoft.SkypeForBusiness
    • Internet Plug-Ins > MeetingJoinPlugin.plugin
    • Logs > LwaTracing
    • Saved Application State > com.microsoft.SkypeForBusiness.savedState
    • Preferences > com.microsoft.skypeforbusiness.plugin.plist
    1. Clear the Keychain access.

     

    Open Keychain Access from /Applications/Utilities folder. Delete all keychains starting with Skype for Business.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by jmonkey1984 Friday, May 4, 2018 1:14 PM
    Wednesday, May 2, 2018 3:22 AM

All replies

  • Hi jmonkey1984,

    Based on your crash log,I cannot find some useful information.

    Did you use the VPN ?

    Does the issue occur after the recent Office update? If so ,you could rollback client if this issue is disappear.

    You could clear app cache for Mac.

    Clear the Skype for Business cache:

    1. Log out and quit Skype for Business.
    2. Go to Finder> press Command+Shift+G> type in /users/<MacUsername>/library > delete the following files:
    • Containters > com.microsoft.SkypeForBusiness
    • Internet Plug-Ins > MeetingJoinPlugin.plugin
    • Logs > LwaTracing
    • Saved Application State > com.microsoft.SkypeForBusiness.savedState
    • Preferences > com.microsoft.skypeforbusiness.plugin.plist
    1. Clear the Keychain access.

     

    Open Keychain Access from /Applications/Utilities folder. Delete all keychains starting with Skype for Business.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by jmonkey1984 Friday, May 4, 2018 1:14 PM
    Wednesday, May 2, 2018 3:22 AM
  • Having the same issue here - believe it is a bit more systemic then networking issue - I have several users local and remote who are experiencing the same issue (including my system).  Also on latest HIGH SIERRA

    Bill

    Wednesday, May 2, 2018 3:24 PM