none
Cannot Use Remote Desktop Connection to Connect the Server RRS feed

  • Question

  • I cannot use Remote Desktop Connection under Windows 8.1 to connect our server in USA. It says, ‘(Under “Windows Security”) Your credentials did not work – The credentials that were used to connect to xxxxx.xxxxxxxx.com (means the server in USA) did not work. Please enter new credentials’. I can use other computers to connect the server. Please help.

    Monday, August 4, 2014 7:51 AM

Answers

  • Then you need to check on the network admin on the other side.

    If you are using static IP on your network, check the IP Address of the computer that is able to successfully connect via RDP.

    Copy the IP configuration.

    Change the IP Address to something else, try to use RDP. Check if you are able to connect or not.

    If you are not able to connect via RDP, then there's an IP restriction.

    If able to connect via RDP, then check out this link below for your PC:

    http://support.microsoft.com/kb/2830477/en-us


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
    IT Stuff Quick Bytes

    Monday, August 4, 2014 9:03 AM
  • Telnet the destination machine IP on port 3389 and check if its getting through.

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, August 4, 2014 3:27 PM

All replies

  • Pretty clear, the account has not been given RDP access on the server. You need to check with the team working on the server, and ask them to enable RDP access for your ID.

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, August 4, 2014 7:53 AM
  • Thanks for your reply. But let me explain in more detail.

    My colleague can use his computer to login the server by using Remote Desktop Connection but cannot login from my computer. And I cannot use my account to login neither my or his computer. FYI, both my computer and user account for server are new.

    Monday, August 4, 2014 8:25 AM
  • You need to check with the guys on the remote side (USA site), on how their configuration is setup.

    Their might be some restriction set on their site.

    Your colleague's PC which is able to access is also Windows 8.1?

    Your user account if used or enter on other PC does it work?


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
    IT Stuff Quick Bytes

    Monday, August 4, 2014 8:37 AM
  • My colleague's computer is Windows 8 - He can login his account from his computer only but not ok for my computer.

    My user account does work for both my and his computer.

    Monday, August 4, 2014 8:49 AM
  • Then you need to check on the network admin on the other side.

    If you are using static IP on your network, check the IP Address of the computer that is able to successfully connect via RDP.

    Copy the IP configuration.

    Change the IP Address to something else, try to use RDP. Check if you are able to connect or not.

    If you are not able to connect via RDP, then there's an IP restriction.

    If able to connect via RDP, then check out this link below for your PC:

    http://support.microsoft.com/kb/2830477/en-us


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
    IT Stuff Quick Bytes

    Monday, August 4, 2014 9:03 AM
  • Telnet the destination machine IP on port 3389 and check if its getting through.

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, August 4, 2014 3:27 PM