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Windows 8.1 BSOD Bad_Pool_Caller HELP Please RRS feed

  • Question

  • Hi,I've been getting the BAD_POOL_CALLER.I recently installed windows 8.1.Here is my minidump link.please help me.https://skydrive.live.com/?cid=2af6aae703583497#cid=2AF6AAE703583497&id=2AF6AAE703583497%21148

    Tuesday, January 7, 2014 10:56 PM

Answers

  • Actually,I Updated my WLAN And LAN Realtek drivers to Win81_64 version yesterday.I haven't received error since that time.Because,I think these two drivers did not match with my win 8.1 kernel.If my antivirus was the problem,Why i had not recevied same error in my old win 8 !
    • Marked as answer by ZigZag3143x Thursday, January 9, 2014 2:16 AM
    Wednesday, January 8, 2014 11:57 PM

All replies

  • Hi,

    Just tried to open your link but unfortunately skydive says that the file isn't available anymore or we do not have permission to open it. Could you try to send it again or just upload it as an image on this Forum?

     

    Tuesday, January 7, 2014 11:18 PM
  • Thank you so much for following up on this matter. you are right,I made my file public.Would you check it again.I can't insert image or link here!!!

    Wednesday, January 8, 2014 2:12 AM
  • Tried to open the link again. but still the same error. could you try to share the file again an create a public link  by selecting the file and go to the sharing tab.  Please provide the new link so we can follow up your problem
    Wednesday, January 8, 2014 5:43 AM
  • I don't know why I cant add links or image in here.The error message says that "Body text can't contain image or links".Is there any way to show you my new links in this forum?
    Wednesday, January 8, 2014 3:29 PM
  • If you are being told you cant post a link, or embed a picture (or any other restriction) you just need to post to this thread saying your account has not been validated
    http://social.microsoft.com/Forums/en-US/ceb31cd8-39fc-4af9-ac77-1dff965dfcf0/verify-your-account-10?forum=reportabug

    Wanikiya and Dyami--Team Zigzag

    Wednesday, January 8, 2014 4:51 PM
  • Hi,

    An other way that we can help you is if you can post the details of the crash in text here. If you can start your machine maybe you can follow this manual:http://www.instructables.com/id/How-to-Analyze-a-BSOD-Crash-Dump/ and post the details of your BSOD here.

    Wednesday, January 8, 2014 8:44 PM
  • VDB

    Nice blog but it doesn't seem to have some where to post the details of the crash and it requires the op to download WInDbg.


    Wanikiya and Dyami--Team Zigzag

    Wednesday, January 8, 2014 8:54 PM
  • Hi,

    Thats true. Maybe you van download a simpeler executable that can help you out:http://www.nirsoft.net/utils/blue_screen_view.html

    The software is run only so no installation of software is needed. When you open the file you can select the bluescreen you recently experienced and right click on it. Now you can save to details of the blue screen to a txt file, copy the text of txt file and post it as an reply on this forum.

     

    Wednesday, January 8, 2014 9:49 PM
  • 010714-38984-01.dmp 2014-01-07 7:01:11 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00000000 ffffe000`05c15668 msrpc.sys msrpc.sys+1553769 Kernel Remote Procedure Call Provider Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010714-38984-01.dmp 8 15 9600 300,912 2014-01-07 7:03:53 PM 
    010714-43437-01.dmp 2014-01-07 6:56:05 PM BAD_POOL_HEADER 0x00000019 00000000`00000020 ffffe000`021dabe8 ffffe000`021dadb8 00000000`041dab68 mountmgr.sys mountmgr.sys+502769 Mount Point Manager Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010714-43437-01.dmp 8 15 9600 300,912 2014-01-07 6:57:27 PM 
    010714-40531-01.dmp 2014-01-07 4:51:29 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00000000 ffffe000`04e7f848 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010714-40531-01.dmp 8 15 9600 300,912 2014-01-07 4:52:48 PM 
    010614-48703-01.dmp 2014-01-06 9:32:06 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00000000 ffffe000`05cd1758 mountmgr.sys mountmgr.sys+1161769 Mount Point Manager Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-48703-01.dmp 8 15 9600 300,912 2014-01-06 9:33:27 PM 
    010614-48140-01.dmp 2014-01-06 7:32:57 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00010101 ffffe000`05e83178 msrpc.sys msrpc.sys+13a2769 Kernel Remote Procedure Call Provider Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-48140-01.dmp 8 15 9600 300,912 2014-01-06 7:34:12 PM 
    010614-45937-01.dmp 2014-01-06 7:27:52 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`90a5785b ffffe000`07885818 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-45937-01.dmp 8 15 9600 300,912 2014-01-06 7:29:22 PM 
    010614-36890-01.dmp 2014-01-06 6:01:13 PM BAD_POOL_CALLER 0x000000c2 00000000`00000010 ffffe000`07ec61d8 00000000`12fffc90 ffffe000`07ec61f0 msrpc.sys msrpc.sys+11c6769 Kernel Remote Procedure Call Provider Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-36890-01.dmp 8 15 9600 300,912 2014-01-06 6:02:56 PM 
    010614-42046-01.dmp 2014-01-06 3:26:26 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`08860678 ffffe000`08860708 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-42046-01.dmp 8 15 9600 300,912 2014-01-06 3:28:05 PM 
    010614-35687-01.dmp 2014-01-06 1:20:34 PM BAD_POOL_CALLER 0x000000c2 00000000`0000000b ffffe000`046d3698 00000000`046d3690 ffffe000`046d4488 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-35687-01.dmp 8 15 9600 300,856 2014-01-06 1:22:27 PM 
    122913-45671-01.dmp 2013-12-29 1:00:11 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00000000 ffffe000`0222b688 acpiex.sys acpiex.sys+157879f ACPIEx Driver Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122913-45671-01.dmp 8 15 9600 300,912 2013-12-29 1:01:33 PM 
    122913-35218-01.dmp 2013-12-29 11:37:06 AM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00380036 ffffe000`07101858 NETIO.SYS NETIO.SYS+d79f Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122913-35218-01.dmp 8 15 9600 300,912 2013-12-29 11:38:17 AM 
    122913-47609-01.dmp 2013-12-29 11:21:50 AM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`d03a4001 ffffe000`0686c658 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122913-47609-01.dmp 8 15 9600 300,856 2013-12-29 11:23:21 AM 
    122613-35343-01.dmp 2013-12-26 10:44:37 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`05961a10 ffffe000`05961b98 msrpc.sys msrpc.sys+10c179f Kernel Remote Procedure Call Provider Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122613-35343-01.dmp 8 15 9600 300,912 2013-12-26 10:45:45 PM 
    122613-55531-01.dmp 2013-12-26 10:30:13 PM BAD_POOL_HEADER 0x00000019 00000000`00000020 ffffe000`0224b9b8 ffffe000`0224c6a8 00000000`b4cff080 acpiex.sys acpiex.sys+f9d769 ACPIEx Driver Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122613-55531-01.dmp 8 15 9600 300,912 2013-12-26 10:31:52 PM 
    121913-47000-01.dmp 2013-12-19 7:31:36 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000028 00000000`00000002 00000000`00000000 fffff800`0197c43f CI.dll CI.dll+0 Code Integrity Module (Test) Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\121913-47000-01.dmp 8 15 9600 300,912 2013-12-19 7:35:00 PM 
    Wednesday, January 8, 2014 10:01 PM
  • Could you tell me what virusscanner and Firewall you are using ?
    Wednesday, January 8, 2014 10:05 PM
  • 010714-38984-01.dmp 2014-01-07 7:01:11 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00000000 ffffe000`05c15668 msrpc.sys msrpc.sys+1553769 Kernel Remote Procedure Call Provider Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010714-38984-01.dmp 8 15 9600 300,912 2014-01-07 7:03:53 PM 
    010714-43437-01.dmp 2014-01-07 6:56:05 PM BAD_POOL_HEADER 0x00000019 00000000`00000020 ffffe000`021dabe8 ffffe000`021dadb8 00000000`041dab68 mountmgr.sys mountmgr.sys+502769 Mount Point Manager Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010714-43437-01.dmp 8 15 9600 300,912 2014-01-07 6:57:27 PM 
    010714-40531-01.dmp 2014-01-07 4:51:29 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00000000 ffffe000`04e7f848 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010714-40531-01.dmp 8 15 9600 300,912 2014-01-07 4:52:48 PM 
    010614-48703-01.dmp 2014-01-06 9:32:06 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00000000 ffffe000`05cd1758 mountmgr.sys mountmgr.sys+1161769 Mount Point Manager Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-48703-01.dmp 8 15 9600 300,912 2014-01-06 9:33:27 PM 
    010614-48140-01.dmp 2014-01-06 7:32:57 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00010101 ffffe000`05e83178 msrpc.sys msrpc.sys+13a2769 Kernel Remote Procedure Call Provider Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-48140-01.dmp 8 15 9600 300,912 2014-01-06 7:34:12 PM 
    010614-45937-01.dmp 2014-01-06 7:27:52 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`90a5785b ffffe000`07885818 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-45937-01.dmp 8 15 9600 300,912 2014-01-06 7:29:22 PM 
    010614-36890-01.dmp 2014-01-06 6:01:13 PM BAD_POOL_CALLER 0x000000c2 00000000`00000010 ffffe000`07ec61d8 00000000`12fffc90 ffffe000`07ec61f0 msrpc.sys msrpc.sys+11c6769 Kernel Remote Procedure Call Provider Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-36890-01.dmp 8 15 9600 300,912 2014-01-06 6:02:56 PM 
    010614-42046-01.dmp 2014-01-06 3:26:26 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`08860678 ffffe000`08860708 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-42046-01.dmp 8 15 9600 300,912 2014-01-06 3:28:05 PM 
    010614-35687-01.dmp 2014-01-06 1:20:34 PM BAD_POOL_CALLER 0x000000c2 00000000`0000000b ffffe000`046d3698 00000000`046d3690 ffffe000`046d4488 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\010614-35687-01.dmp 8 15 9600 300,856 2014-01-06 1:22:27 PM 
    122913-45671-01.dmp 2013-12-29 1:00:11 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00000000 ffffe000`0222b688 acpiex.sys acpiex.sys+157879f ACPIEx Driver Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122913-45671-01.dmp 8 15 9600 300,912 2013-12-29 1:01:33 PM 
    122913-35218-01.dmp 2013-12-29 11:37:06 AM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`00380036 ffffe000`07101858 NETIO.SYS NETIO.SYS+d79f Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122913-35218-01.dmp 8 15 9600 300,912 2013-12-29 11:38:17 AM 
    122913-47609-01.dmp 2013-12-29 11:21:50 AM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`d03a4001 ffffe000`0686c658 NETIO.SYS NETIO.SYS+d769 Network I/O Subsystem Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122913-47609-01.dmp 8 15 9600 300,856 2013-12-29 11:23:21 AM 
    122613-35343-01.dmp 2013-12-26 10:44:37 PM BAD_POOL_CALLER 0x000000c2 00000000`00000007 00000000`00001205 00000000`05961a10 ffffe000`05961b98 msrpc.sys msrpc.sys+10c179f Kernel Remote Procedure Call Provider Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122613-35343-01.dmp 8 15 9600 300,912 2013-12-26 10:45:45 PM 
    122613-55531-01.dmp 2013-12-26 10:30:13 PM BAD_POOL_HEADER 0x00000019 00000000`00000020 ffffe000`0224b9b8 ffffe000`0224c6a8 00000000`b4cff080 acpiex.sys acpiex.sys+f9d769 ACPIEx Driver Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\122613-55531-01.dmp 8 15 9600 300,912 2013-12-26 10:31:52 PM 
    121913-47000-01.dmp 2013-12-19 7:31:36 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000028 00000000`00000002 00000000`00000000 fffff800`0197c43f CI.dll CI.dll+0 Code Integrity Module (Test) Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0     C:\WINDOWS\Minidump\121913-47000-01.dmp 8 15 9600 300,912 2013-12-19 7:35:00 PM 
    Wednesday, January 8, 2014 10:06 PM
  • After some searching i found a post with the following options:

    1. Try uninstalling the antivirus software to see if the problems stops.
    2. Update the driver for the network adapter.
    3. Try to disable the network adapters and see whether the problem occurs

    These were related toredo driver crashing netio.sys.  Use the below to disable it

    How to Disable Teredo Tunneling Pseudo-interface 6to4 Adapter

    http://blogs.msdn.com/b/richin/archive/2010/11/26/how-to-disable-teredo-tunneling-pseudo-interface-6to4-adapter.aspx

    source: http://social.technet.microsoft.com/Forums/windows/en-US/519b2bd8-a887-49c3-ae2c-5fbed8e26527/windows-81-bsod-badpoolcaller-help?forum=w8itproperf

    Hope this helps you out


    Wednesday, January 8, 2014 10:23 PM
  • I have been Using Kaspersky Anti Virus 2013 and Windows Firewall.

    Wednesday, January 8, 2014 11:41 PM
  • Actually,I Updated my WLAN And LAN Realtek drivers to Win81_64 version yesterday.I haven't received error since that time.Because,I think these two drivers did not match with my win 8.1 kernel.If my antivirus was the problem,Why i had not recevied same error in my old win 8 !
    • Marked as answer by ZigZag3143x Thursday, January 9, 2014 2:16 AM
    Wednesday, January 8, 2014 11:57 PM
  • Hi Glad to hear that you didn't had any more errors  after updating your network cards. Well there are several reports of people who had mcafee installed on windows 8 and after updating to Windows 8.1 it gave a PM BAD_POOL_CALLER error.


    Thursday, January 9, 2014 12:02 AM