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Windows 10 Apps Stop Working After Updates

    Question

  • I run an IT company and we have now seen this on a total of (10) totally unrelated computers at (10) totally unrelated customer sites. The most recent was a fresh install of Windows 10 Pro on a computer in our own lab.

    With the issue in our own lab, we started with a fresh OEM install from Dell and proceeded to run the 3-4 significant updates.  The first (3) rounds of updates worked without any issue.  After the (4) round of updates, Windows 10 Apps stop working (see attached screenshot).

    The "4th round of updates" included:

    KB3150513
    KB4015217
    Security Update for Adobe Flash
    KB4013418

    The Windows 10 apps that no longer work include (but are not limited to):

    Edge, Store, Money, Movie & TV, News, etc.

    You will see in the attached screen shot that the Windows 10 Apps that are no longer working are "greyed out" (or whatever the terminology should be).

    It should be noted that we saw this as early as Q3 2016 and prior to the issue in our own lab, the customers had performed their own installation and brought the computer to us after issues had already occurred.  But in this case we controlled the entire process and did nothing other than install and run the series of updates.

    We have run a powershell script found on the web that is supposed to resolve this issue.  However, we have not found it to be successful with the exception of (1) case.  And this customer came back (3) months later with the same issue and we ended up reinstalling the computer from scratch using the install downloader available from Microsoft.

    This is obviously a very serious issue and I would really appreciate feedback.

    Stewart

    www.potomacpctech.com


    • Edited by PotomacPcTech Tuesday, May 2, 2017 7:34 PM Forgot to include.
    Tuesday, May 2, 2017 7:33 PM

All replies

  • Hi ,

    Are there any error messages recorded in the Event Viewer?
    Here are some general solutions you can try at least.
    1.Open an administrator command line and run "dism /online /cleanup-image /restorehealth" or "sfc /scannow" to check the health of system files.
    2.Run the built-in troubleshoot tool to have a diagnostic.
       Path: Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Store Apps
    3.Open an administrator powershell command line and run "Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}" to register all store apps.
    4.If the issue persists, please login with another account or a new account to have a troubleshoot. The built-in apps will be installed automatically for the new user.

    Best regards

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    Wednesday, May 3, 2017 5:57 AM
    Moderator
  • Hello,

    Also see if resetting the apps could help you:

    https://www.kapilarya.com/how-to-reset-apps-in-windows-10

    Hope this helps, Good luck :)

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Wednesday, May 3, 2017 8:01 AM