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Windows crashing consistently RRS feed

  • Question

  • So my computer has been been crashing for a while - I tried 'sfc /scannow' and 'dism.exe /restorehealth' both of which didn't work. I reinstall windows and everything seems good, I'm installing drivers and software slowly and making restore points just in case. Well after almost a month with no crashes it happened again. I really don't know what to do at this point, I have a sneaking suspicion it's my GPU as, only recently, my second monitor either reboots or gets reconnected but I have no solid evidence.

    Any help please

    Memory dump link - https://1drv.ms/u/s!Av_DdJWv6qSEgj5nLtwLqak08oPX?e=iSiYPt  (OneDrive)

    Tuesday, September 10, 2019 12:07 AM

Answers

  • There were 4 mini dumps from August 24 through September 9.

    The bugchecks were:

    50

    7E

    109

    There was 1 memory dump from September 9.

    Logs were scanned and dump files were debugged using Windbg.

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting.

    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product ROG STRIX X570-E GAMING
    BIOS Version/Date American Megatrends Inc. 0413, 6/18/2019
    SMBIOS Version 3.2

    Check to see if this is the link for the computer:

    https://www.asus.com/us/Motherboards/ROG-Strix-X570-E-Gaming/HelpDesk_BIOS/

    12) Upgrade the BIOS to the most up to date non beta BIOS:  

    Version 1005
    2019/08/12

    13) Turn off Windows fast startup:

    https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

    14) Run Memtest86 version 8.2 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.
    https://www.memtest86.com/

    Testing may take many hours and a substantial portion can be performed overnight.

    Use a camera or smart phone camera to take pictures and post images into the thread.

    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.  
    Please post this in addition to the images.


    15) For any BSOD after the above steps please post separate share links into the newest post:

    a) the results of the administrative command prompt command.

    b) a separate share link for C:\windows\memory.dmp if the file size is < 1.5 GB

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    Please remember to vote and to mark the replies as answers if they help.
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    Wednesday, September 11, 2019 8:30 AM

All replies

  • Ignore the monitor issue, the cable was getting snagged and would power off

    Tuesday, September 10, 2019 12:34 AM
  • The bugchecks were 139 and 50.

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Please remember to vote and to mark the replies as answers if they help.
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    Tuesday, September 10, 2019 1:12 AM
  • Hello,

    Suggest you to perform clean boot:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

    Let us know if this helps!


    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Tuesday, September 10, 2019 6:59 AM
  • "The bugchecks were 139 and 50.

    To evaluate the BSOD please post logs for troubleshooting."

    (Might still be uploading - I'm going to work, will update around 5 or 6)

    https://1drv.ms/u/s!Av_DdJWv6qSEgkSCW8SsBGpm0IRR?e=Dk3WMr

    That's all the files you wanted to check out, really appreciate the help - what tool did you use to read the dumps?


    • Edited by tech4help Tuesday, September 10, 2019 10:48 AM identifying response
    Tuesday, September 10, 2019 10:47 AM
  • There were 4 mini dumps from August 24 through September 9.

    The bugchecks were:

    50

    7E

    109

    There was 1 memory dump from September 9.

    Logs were scanned and dump files were debugged using Windbg.

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting.

    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product ROG STRIX X570-E GAMING
    BIOS Version/Date American Megatrends Inc. 0413, 6/18/2019
    SMBIOS Version 3.2

    Check to see if this is the link for the computer:

    https://www.asus.com/us/Motherboards/ROG-Strix-X570-E-Gaming/HelpDesk_BIOS/

    12) Upgrade the BIOS to the most up to date non beta BIOS:  

    Version 1005
    2019/08/12

    13) Turn off Windows fast startup:

    https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

    14) Run Memtest86 version 8.2 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.
    https://www.memtest86.com/

    Testing may take many hours and a substantial portion can be performed overnight.

    Use a camera or smart phone camera to take pictures and post images into the thread.

    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.  
    Please post this in addition to the images.


    15) For any BSOD after the above steps please post separate share links into the newest post:

    a) the results of the administrative command prompt command.

    b) a separate share link for C:\windows\memory.dmp if the file size is < 1.5 GB

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.
    .
    .
    .
    .
    .



    Wednesday, September 11, 2019 8:30 AM
  • Hi,

    Please refer to the link below to see if any help:

    Troubleshoot blue screen errors

    https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

    Also, you could use Driver Verifier tool to examine the behavior of drivers.

    Driver Verifier

    https://docs.microsoft.com/en-us/windows-hardware/drivers/devtest/driver-verifier

    Best Regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, September 12, 2019 2:43 AM
    Moderator
  • Sorry I forgot to get back to this sooner but over a week has gone by with no crashing! Thank you so much!

    The fix that did it was the BIOS update, I looked into it before but didn't recognize the .cap extension. As it double clicked into an image I didn't go any further but I looked online and figured out how to update it. Everything works perfectly!!

    Monday, September 23, 2019 10:51 AM
  • That's great news.

    You are welcome.

    Monday, September 23, 2019 2:52 PM