locked
please help BSOD RRS feed

  • Question

  • Please help, we have an HP with Vista Home Premium and we are getting the BSOD multple times per day, I have tried updating drivers, using a restore point etc.
    here is the error I am getting:

    Problem signature
    Problem Event Name:    BlueScreen
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    1033

    Files that help describe the problem (some files may no longer be available)
    Mini100708-06.dmp
    sysdata.xml
    Version.txt

     View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode:    d1
    BCP1:    00000006
    BCP2:    00000002
    BCP3:    00000000
    BCP4:    8763B0E4
    OS Version:    6_0_6001
    Service Pack:    1_0
    Product:    768_1


    I assume that this is problem something basic, but I lost my "expert" status when I started using Vista lol
    Wednesday, October 8, 2008 9:43 AM

Answers

  •  

    Hi,

     

    To solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Hope it helps.

     

    Thursday, October 9, 2008 6:27 AM
    Moderator