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Problem with seeing screen sharing in Microsoft Lync Web App RRS feed

  • Question

  • Hello, guys!


    When I'm on a meeting in Microsoft Lync Web App in Safari on my mac, I can't see what the presenter shows.

    I can only see white screen.

    I thought it was plugin, it asks me to install it every time I want to connect to the meeting.

    Please help!

    Tuesday, April 17, 2018 1:40 PM

All replies

  • Hi Anastasiia.davydiuk,

    Firstly ,please check operating System and Browser Requirements for Microsoft Lync Web App.

    You could change another browser (Firefox) and make a test.

    If you use skype for business server ,you could use skype for business web app plug-in  

    Please update SFB server to the latest version.

    Try to re-install the Lync web app plugin in Mac OS , you could refer to this link.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Wednesday, April 18, 2018 3:13 AM
  • Hi,

     

    Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, April 18, 2018 10:49 AM
  • Hi ,

     

    Do you have some updates? If the reply help to you ,please mark the reply as answer.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, April 24, 2018 3:02 AM