locked
No working mic for CX500 in handsfree mode RRS feed

  • Question

  • Dear All,

    I'm experiencing a strange issue with Polycom CX500 phone: during a call, if I choose the handsfree mode, I have the audio call from the speaker, but on the other side the audio don't reach the caller.

    It seems that in handsfree mode the microphone does not work.

    I tried many phones and ucupdate files (also the latest .250 one).

    The handsfree mode works fine on CX600.

    I think there is a bug!!! 

    Could someone help me?

    Regards

    iwgroup

    Tuesday, May 31, 2011 2:47 PM

Answers

  • Hi,

    The cx500 doesn't have a mic. The speaker is just for monitoring calls, you have to pick up the handset to talk.

    The cx600 has a mic and is a full speakerphone.

    Hope that helps

    Tom


    If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks
    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Subscribe: RSS
    Twitter @tomarbuthnot
    Tuesday, May 31, 2011 5:27 PM

All replies

  • I would think it is faulty device rather...

     

    Drago


    http://www.lynclog.com
    Tuesday, May 31, 2011 3:56 PM
  • Hi,

    The cx500 doesn't have a mic. The speaker is just for monitoring calls, you have to pick up the handset to talk.

    The cx600 has a mic and is a full speakerphone.

    Hope that helps

    Tom


    If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks
    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Subscribe: RSS
    Twitter @tomarbuthnot
    Tuesday, May 31, 2011 5:27 PM
  • Thank you Tom,

    I can't believe it...

     

    Wednesday, June 1, 2011 1:44 PM
  •  

    No problem

    cheers

    Tom


    If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks
    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Subscribe: RSS
    Twitter @tomarbuthnot
    Wednesday, June 1, 2011 2:25 PM
  • The CX500 used to work in hands free mode, mic and speaker but after firmware .250 the mic in handsfree mode was disabled. I think there might have been complaints about the quality of the hands free mic and thats why it was disbaled in this revision of the firmware. I haved logged a call with Polycom to see if it is going to be enabled again in the next release of firmware.
    Sunday, June 5, 2011 9:10 AM
  • Vaughan,

    Did you ever hear back from Polycom on this?

    Rory.

     

    Friday, January 13, 2012 12:02 PM