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BSOD issue with too many processes? Ram issue? RRS feed

  • Question

  • I've had the BSOD periodically over the last week and I have tried to replicate what software it may be and I can't see which one is causing it. I notice it most often when I'm playing an online game, but it has also happened when using a connected GPS device, etc. I changed the automatic restart to get the BSOD screen capture (with my phone) and I also have the .dmp logs which I can upload if necessary. My first port of call was to do a system restore to three days before the first BSOD and that didn't fix the issue, which made me think it was hardware or something I'm not aware of yet.

    It had been a long while since I updated my computer (as I'm on very limited internet access) so I started doing those important updates and driver updates (only found a printer one so far) and then I got a BSOD when playing the game...

    I've looked into device viewer .iso files to help me identify the problem, but the one I saw was like 700MB and I don't have that kind of data to play around with at the moment. I attempted to get into the laptop to see if there was any loose hardware (as the laptop gets moved around a bit) but all I could access was the RAM and the HDD which both seemed fine. (not too confident to explore any further).

    I can take it into a repair store to be looked at, but I know what they charge, and I'm not too keen on that. Any help here is greatly appreciated!

    Cheers.

    Friday, August 9, 2013 3:48 AM

Answers

  • Hi,

    From your post, if you want to update your BIOS,I suggest you refer the following article.

    How to update your BIOS in ten steps:

    http://www.pcadvisor.co.uk/how-to/pc-upgrades/3428662/how-update-your-bios-in-ten-steps/

    Meanwhile, you can refer the following links to update your graphic driver.

    How to update your drivers and software:

    http://support.microsoft.com/kb/2808188/en-us

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Regards,


    Kelvin_Hsu

    TechNet Community Support

    • Marked as answer by Cloud_TS Sunday, August 18, 2013 11:54 AM
    Tuesday, August 13, 2013 10:30 AM
  • So, after checking all of this, you suggest updating the bIOS and the Intel Graphics driver? How do I do this, may I ask?
    follow my link to get the latest GPU driver.

    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Cloud_TS Sunday, August 18, 2013 11:54 AM
    Tuesday, August 13, 2013 7:18 PM
  • Benny

    In addition to doing what Andre suggests (which is of course correct) I would update these drivers

    SMARTVTabletPCx64.sys    1/23/2008 4:54:22 PM      
    SMARTVHidMiniVistaAmd64.sys    2/13/2008 11:53:46 AM       
    SMARTMouseFilterx64.sys    2/13/2008 1:34:31 PM      

    How To Find Drivers:

    Search
     Google for the name of the driver
    Compare the Google results with what's installed on your system to figure out which device/program it belongs to
    Visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    If there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on these pages: 
    http://www.carrona.org/dvrref.php
    http://sysnative.com/drivers/

    Driver manufacturer links are on this page: http://www.carrona.org


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by Cloud_TS Sunday, August 18, 2013 11:54 AM
    Tuesday, August 13, 2013 7:27 PM

All replies

  • I am attempting to upload the

    .dmp file

    sysdata.xml

    WERinternalmetadata.xml

    These files were in the minidump folder.

    I am at work at the moment so I can't give specs on the laptop, however it is a 2 year old Samsung that I have never attempted to alter in any way. I've always been pretty cautious with my laptop so I can't imagine what's wrong. Thank you very much!

    It will not let me upload the skydrive link as my account is not verified. How do I do this?

    Friday, August 9, 2013 3:51 AM
  • <?xml version="1.0" encoding="UTF-16"?>
    <WERReportMetadata>
     <OSVersionInformation>
      <WindowsNTVersion>6.1</WindowsNTVersion>
      <Build>7601 Service Pack 1</Build>
      <Product>(0x3): Windows 7 Home Premium</Product>
      <Edition>HomePremium</Edition>
      <BuildString>7601.18113.amd64fre.win7sp1_gdr.130318-1533</BuildString>
      <Revision>1130</Revision>
      <Flavor>Multiprocessor Free</Flavor>
      <Architecture>X64</Architecture>
      <LCID>1033</LCID>
     </OSVersionInformation>
     <ProblemSignatures>
      <EventType>BlueScreen</EventType>
     </ProblemSignatures>
     <DynamicSignatures>
      <Parameter1>6.1.7611.2.1.0.768.3</Parameter1>
      <Parameter2>3081</Parameter2>
     </DynamicSignatures>
     <SystemInformation>
      <MID>EF1CFBE5-1B40-453E-8599-8DDECFBE09A1</MID>
      <MarkerFile>144D_SAMSUNG_N_RC410_03HU</MarkerFile>
      <SystemManufacturer>SAMSUNG ELECTRONICS CO., LTD.</SystemManufacturer>
      <SystemProductName>RC410/RC510/RC710</SystemProductName>
    • Edited by Benny 22 Friday, August 9, 2013 3:59 AM
    Friday, August 9, 2013 3:59 AM
  • https://

    skydrive.live.com

    /redir?resid=36DEF99EE09BB12F!161&authkey=!AHjYZrx5SnMfgLw

    Try copy and paste that to view my minidump files. Thanks!

    Friday, August 9, 2013 4:03 AM
  • try to update the bIOS and the Intel graphic driver:

    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000008, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    ORIGINAL_CAB_PATH:  D:\Daten\Downloads\_dumps\Benny 22\Benny 22.cab
    
    MARKER_NAME:  144D_SAMSUNG_N_RC410_03HU.mrk
    
    EVENTTYPE:  BlueScreen
    
    WER_MACHINE_ID:  EF1CFBE5-1B40-453E-8599-8DDECFBE09A1
    
    SYSMAN:  SAMSUNG ELECTRONICS CO., LTD.
    
    SYSMOD:  RC410/RC510/RC710
    
    SYSMRK:  144D_SAMSUNG_N_RC410_03HU
    
    OS_SKU:  3
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  dwm.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9431.0 (debuggers(dbg).130615-1214) amd64fre
    
    TRAP_FRAME:  fffff8800653b9e0 -- (.trap 0xfffff8800653b9e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000001 rbx=0000000000000000 rcx=fffffa8006fe5ab0
    rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
    rip=0000000000000000 rsp=fffff8800653bb78 rbp=fffff8800653bca0
     r8=fffff8a003348000  r9=0000000000000011 r10=fffff960001a2254
    r11=fffffa8007981000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    00000000`00000000 ??              ???
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80003326728 to fffff800032dbc00
    
    STACK_TEXT:  
    
    
    nt! ?? ::FNODOBFM::`string'+0x487ed
    nt!KiSetPriorityThread+0x37
    nt!KiDeferredReadyThread+0x31a
    nt!KiInitialPCR+0x180
    win32k!NtGdiDdDDICheckMonitorPowerState
    fffff880`0653b298  fffff880`04a3ab1c dxgmms1!VidSchiSubmitCommandPacketToQueue+0x1d8
    
    
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Wed Aug 25 21:35:58 2010
    

    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3231&DwnldID=22521&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics&lang=eng


    "A programmer is just a tool which converts caffeine into code"

    Friday, August 9, 2013 5:24 AM
  • So, after checking all of this, you suggest updating the bIOS and the Intel Graphics driver? How do I do this, may I ask? I went into the BIOS to see where to update it, and I couldn't find where. Also, how do I select an update for the graphics driver? Do I do this via the control panel? I'm not a computer whiz, far from it. :P thanks heaps!
    Friday, August 9, 2013 5:49 AM
  • Hi,

    From your post, if you want to update your BIOS,I suggest you refer the following article.

    How to update your BIOS in ten steps:

    http://www.pcadvisor.co.uk/how-to/pc-upgrades/3428662/how-update-your-bios-in-ten-steps/

    Meanwhile, you can refer the following links to update your graphic driver.

    How to update your drivers and software:

    http://support.microsoft.com/kb/2808188/en-us

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Regards,


    Kelvin_Hsu

    TechNet Community Support

    • Marked as answer by Cloud_TS Sunday, August 18, 2013 11:54 AM
    Tuesday, August 13, 2013 10:30 AM
  • So, after checking all of this, you suggest updating the bIOS and the Intel Graphics driver? How do I do this, may I ask?
    follow my link to get the latest GPU driver.

    "A programmer is just a tool which converts caffeine into code"

    • Marked as answer by Cloud_TS Sunday, August 18, 2013 11:54 AM
    Tuesday, August 13, 2013 7:18 PM
  • Benny

    In addition to doing what Andre suggests (which is of course correct) I would update these drivers

    SMARTVTabletPCx64.sys    1/23/2008 4:54:22 PM      
    SMARTVHidMiniVistaAmd64.sys    2/13/2008 11:53:46 AM       
    SMARTMouseFilterx64.sys    2/13/2008 1:34:31 PM      

    How To Find Drivers:

    Search
     Google for the name of the driver
    Compare the Google results with what's installed on your system to figure out which device/program it belongs to
    Visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    If there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on these pages: 
    http://www.carrona.org/dvrref.php
    http://sysnative.com/drivers/

    Driver manufacturer links are on this page: http://www.carrona.org


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by Cloud_TS Sunday, August 18, 2013 11:54 AM
    Tuesday, August 13, 2013 7:27 PM