locked
Windows 7 x64 and MS Outlook 2003 RRS feed

  • Question

  • I noticed that when I get an e-mail with a .doc attachment, I can't open it. I get several error messages saying that I need to connect to the SQL server, SQL server not found, and to login to the server. That doesn't happen with my other computer that runs XP. What's up with that?
    Wednesday, October 21, 2009 4:13 PM

Answers

  • Hi,

     

    Before going any further, I would like to confirm the following information:

     

    1. Is Microsoft Office program installed?

    2. Is the computer in a domain?

    3. Whether the DOC file or the email that contains the DOC file cannot open?

     

    To troubleshoot this issue, please refer to the following steps:

     

    Set Default program

    ================

    1. Click the Start Button, type "Default program" (without quotation marks) in the Start Search box and press Enter.

    2. Click Set default program.

    3. Click Outlook

    4. Click Set this program as Default and click OK.

    5. Click Set program access and computer defaults

    6. Expand Custom

    7. Besides Outlook, check Enable access to this program.

    8. Click OK.  

    9. Click Associate a file type or protocol with a program.

    10. find out the .DOC file and associate with Word.

     

    If the issue persists, you can collect Screenshot of the error and upload it to the http://skydrive.live.com/ using your Live ID and I will check it:

     

    Screenshot

    ========

    1. If the error message appears, press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click Desktop on the left pane and then click "Save".


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Saturday, October 24, 2009 8:10 AM
    Thursday, October 22, 2009 7:11 AM

All replies

  • Hi,

     

    Before going any further, I would like to confirm the following information:

     

    1. Is Microsoft Office program installed?

    2. Is the computer in a domain?

    3. Whether the DOC file or the email that contains the DOC file cannot open?

     

    To troubleshoot this issue, please refer to the following steps:

     

    Set Default program

    ================

    1. Click the Start Button, type "Default program" (without quotation marks) in the Start Search box and press Enter.

    2. Click Set default program.

    3. Click Outlook

    4. Click Set this program as Default and click OK.

    5. Click Set program access and computer defaults

    6. Expand Custom

    7. Besides Outlook, check Enable access to this program.

    8. Click OK.  

    9. Click Associate a file type or protocol with a program.

    10. find out the .DOC file and associate with Word.

     

    If the issue persists, you can collect Screenshot of the error and upload it to the http://skydrive.live.com/ using your Live ID and I will check it:

     

    Screenshot

    ========

    1. If the error message appears, press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click Desktop on the left pane and then click "Save".


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Saturday, October 24, 2009 8:10 AM
    Thursday, October 22, 2009 7:11 AM
  • I put the .jpg snapshot in the Public folder on skydrive.com
      Good luck with that.
    Saturday, October 24, 2009 6:52 PM
  • Hi,

    please let us know the link of your Public folder.
    Vivian Xing - MSFT
    Sunday, October 25, 2009 4:43 AM
  •  
    http://cid-9374ce61df34ee1e.skydrive.live.com/browse.aspx/.Public

    Al T.
    Sunday, October 25, 2009 2:39 PM