Remote Assistance


  • I have a group policy allowing Domain Administrators to offer remote assistance to users. This policy worked with windows 7. However, after upgrading to windows 10, the policy stopped working. If you look at the check box in System Properties>Remote>Allow Remote Assistance is grayed out and un-checked. My group policy has not changed. Only the client OS has changed. I can no longer remotely offer the client assistance. Any help resolving this would be appreciated.
    Thursday, February 9, 2017 8:09 PM

All replies

  • Hi,

    >> However, after upgrading to windows 10, the policy stopped working

    Please check these two location in your win10 GPO:

    Computer Configuration/Administrative Templates/System/Remote Assistance/Solicited Remote Assistance

    Best regards,


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    Friday, February 10, 2017 6:11 AM
  • Both of these are configured as they were before. However, they are not working with the clients running Windows 10.
    Tuesday, March 7, 2017 2:14 PM