Optimize content search to reduce unindexed items


  • Hello-

    A client of mine recently asked me to perform a content search on a relatively simple keyword - Powell.  The bulk of the results were identified as "unindexed" and were not at all applicable.  The bulk of the attachments in these e-mails are Word, Excel, and PDF, with the occasional AutoCAD DWG.  In other words, there were no "exotic" attachments.

    What maintenance can I perform on the Exchange database to minimize the unindexed (useless for the most part) results?

    Thanks much!


    Friday, May 11, 2018 6:58 PM

All replies

  • Did you do the search in Outlook?  If the client is in cached mode, the search would be performed against the PC's search index, so that's where you'd want to start troubleshooting. 

    If the client is in online mode or you're using OWA, then it's a problem with the index in Microsoft Online.  You're welcome to open a ticket with Microsoft Online Support since they own the online index.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Friday, May 11, 2018 10:14 PM
  • Hi INSLLC,

    I'm just writing to check how's everything going? If you have any questions or needed further help on this issue, please feel free to post back. If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

    Best Regards,
    Niko Cheng

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    Tuesday, May 29, 2018 8:14 AM