locked
Device driver software encountering problem code 39 - unable to run... RRS feed

  • Question

  • My daughter was playing Sims2 on her PC Pavilion and one day it was fine, did an update through Windows - which automatically happens - next day my driver is gone.  This is the problem report I receive:

    Description

    Problem signature

    Problem Event Name: PnPDeviceProblemCode

    Architecture: x86

    Hardware Id: IDE\CdRomHL-DT-ST_DVDRRW_GSA-H20L________________S853____

    Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}

    PnP problem code: 00000027

    Driver name: cdrom.sys

    Driver version: 6.0.6001.18000

    Driver date: 01-19-2008

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 1033

     

    Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39.

    * Any assistance to fix this problem would be GREATLY appreciated *
    Sunday, November 29, 2009 6:31 PM