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External mobile phone participants dropped from meeting after 30 seconds. RRS feed

  • Question

  • We have Lync 2013 Integrated with our Avaya Session Manager (SM) -AVAYA-SM-6.3.5.0.635005. We are testing mobile phones calling into a Lync meeting. The user is connected to the meeting but 30 seconds later the call is dropped for that user. In snooper we see SM sending both it's IP address and the Avaya SBC IP address in the VIA: header. Rather than Lync communicating back to SM it is trying to connect to the Session Border Controller (SBC). When the SM doesn't get a response the call is dropped in 30 seconds. Should this be addressed on the SB side to not send the SBC IP address in the VIA: header or can Lync be configured to avoid connecting to the SBC?

    Thanks



    • Edited by mniccum Thursday, May 5, 2016 7:46 PM
    Thursday, May 5, 2016 5:51 PM

Answers