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Outlook 2013 connectivity issue with Exchange 2013 RRS feed

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    Hi,

    We are using Exchange 2013 SP1 with Outlook 2013.. Today around 20 users are complaining for outlook connectivity. They are unable to connect outlook with exchange from office network.They can access emails using OWA from their machines. they are getting emails on their cell phones but outlook is not connecting with the server. When we do send / receive on outlook following error appears. Please note that outlook is working in Cached mode. I tried to run outlook without cached mode but unable to run and got the error message that the server is unavailable. Can't understand why it's happening? I can access emails on OWA on same machine but outlook is not working. Please help. Thanks.

    task reported error (0x8004011D): The server is not available. contact your administrator if this condition persists please contact your administrator.

    Regards, Riaz Javed Butt | Consultant Microsoft Professional Services MCITP, MCITP (Exchange), MCSE: Messaging, MCITP Office 365 | msexchgeek.wordpress.com

    Tuesday, June 24, 2014 6:35 PM

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    Cached mode makes no difference on connectivity. Outlook connects the same way whether or not cached mode is enabled, so your observation is consistent.

    That error code is fairly generic and often is caused by authentication problems.  Beyond that advice, there isn't much else I can tell you based on what you're reporting.  Have you enabled logging in Outlook and looked to see if it has anything to report?

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Tuesday, June 24, 2014 8:04 PM
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    I haven't enabled outlook logging. but I did RPC over http testing using Remote Connectivity analyzer and it was failed for the users who are having issues. Based on that i did bit of research and found that i need to reset Exchange App Pool to clear the cache.

    http://www.blackforce.co.uk/2014/05/01/exchange-2013-the-connection-to-microsoft-exchange-is-unavailable-outlook-must-be-online-or-connected-to-complete-this-action

    Regards, Riaz Javed Butt | Consultant Microsoft Professional Services MCITP, MCITP (Exchange), MCSE: Messaging, MCITP Office 365 | msexchgeek.wordpress.com

    • Marked as answer by RjButtMVP Thursday, June 26, 2014 12:11 AM
    Tuesday, June 24, 2014 9:44 PM
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    Hi Ed,

    Issue is being resolved by resetting Exchange App Pool. Thank you for your help.

    Regards, Riaz Javed Butt | Consultant Microsoft Professional Services MCITP, MCITP (Exchange), MCSE: Messaging, MCITP Office 365 | msexchgeek.wordpress.com

    • Proposed as answer by Angela Shi Thursday, June 26, 2014 7:28 AM
    Thursday, June 26, 2014 12:11 AM